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Landline Phone Troubleshooting

Landline Phone Troubleshooting

Get help with service problems, maintenance, wiring & more.

120

(114)
no line on att cordless phone system

after a recent lightning strike my att codless phone sytem indicates no line. I have unplugged and reset the modem and unplugged and removed the batteries at each handset. the problem still exist?

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1

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Registering Online Access to new Traditional Landline Home Phone account

After activating a new traditional landline home phone account, have not been able to set up account for online account access. Have had an existing AT&T Email account for many years, but when trying to set up new Home Phone account online access, I repeatedly get the ERROR MESSAGE "That informa

Questions

11

3

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verification when I login

Can att send me an email to verify my identity on my computer. Or do I need a wireless device to receive a text message.

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9

1

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Customer service (process, phone prompts) are HORRID

Folks are ok, but inept when I ask for a supervisor to handle a simple paper to electronic billing conversion for my aging mother. I get hung up on transfers, hold times that are excessive, transfers with no answers and thats after about 2 days and 4 hours of wait.

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12

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Accepted Solution

Can't call AT&T customer service

My landline phone-service was down all last week -- I submitted a trouble ticket. Then my phone worked for less 2 days.  Now my phone-service is down -- I re-activated the first trouble ticket -- and it's been down for 3 days. AT&T NEVER contacted me (either in-person or via email).I've

Questions

170

26

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Help w/Landline bill

Hi I thought I had the most basic landline bill with lifeline disc. W/o long distance. My bill shows AT&T long distance and complete choice enhanced. Ill take any free options like call waiting but I only want it for emergency calls. And no long distance. My bill used to be $20 and now its $44 i

Questions

29

3

Trying to get help on the phone

I have called AT&T customer service several times to try to get an answer to a question about my landline bill after I had looked it up online and saw something I didn't understand and was concerned about. Three times I was told that the person didn't have access to their "tools" to look up my

Questions

38

2

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Have You Experienced Poor Customer Service from Landline Repair Agent "Chris or Kris"

Does AT&T value their customers who still have a landline? Are phone calls still monitored and recorded for customer service quality? I have been without a landline phone for close to 2 weeks(since August 5 or6). I submitted a ticket through the automated service and was told someone would come

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25

2

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Landline with no dial tone.

We have a landline that connects to our buildings call box/entry system. Our building is a 10 unit condo complex. I do not know the phone number to the line nor the account number. Our bills are paid by a Prop Mgmt company and I am unable to contact them and they have not replied to my email. I talk

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18

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Local help for Landline Account issues Houston TX

I do not have the correct account PIN, how do I get it. I tried going into Accounts and changing PIN but system does not recognize the last four of my social nor my ZIP. I need to talk to someone locally to help striaghten out the account ID, PIN, etc.

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17

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my July bill does not appear on website

My July bill does not appear on website. I did receive a paper copy in the mail which I paid. The payment then appeared on the website as a credit. The customer service agent was completely clueless and said her system showed everything was correctly displayed so it obviously must be a problem with

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29

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Accepted Solution

Cordless Phone Incoming Audio Problems

Hi, My At&t cordless phone suddenly stopped incoming audio. When making or receiving a call, the other end can hear me but I cannot hear them. There is also no dial tone when placing a call. The phone is charged, able to make and receive calls. But, again, there is no incoming audio. I hear not

Questions

15

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