Landline Phone Troubleshooting
Get help with service problems, maintenance, wiring & more.
no line on att cordless phone system
after a recent lightning strike my att codless phone sytem indicates no line. I have unplugged and reset the modem and unplugged and removed the batteries at each handset. the problem still exist?
Registering Online Access to new Traditional Landline Home Phone account
After activating a new traditional landline home phone account, have not been able to set up account for online account access. Have had an existing AT&T Email account for many years, but when trying to set up new Home Phone account online access, I repeatedly get the ERROR MESSAGE "That informa
verification when I login
Can att send me an email to verify my identity on my computer. Or do I need a wireless device to receive a text message.
Customer service (process, phone prompts) are HORRID
Folks are ok, but inept when I ask for a supervisor to handle a simple paper to electronic billing conversion for my aging mother. I get hung up on transfers, hold times that are excessive, transfers with no answers and thats after about 2 days and 4 hours of wait.
Can't call AT&T customer service
My landline phone-service was down all last week -- I submitted a trouble ticket. Then my phone worked for less 2 days. Now my phone-service is down -- I re-activated the first trouble ticket -- and it's been down for 3 days. AT&T NEVER contacted me (either in-person or via email).I've
Help w/Landline bill
Hi I thought I had the most basic landline bill with lifeline disc. W/o long distance. My bill shows AT&T long distance and complete choice enhanced. Ill take any free options like call waiting but I only want it for emergency calls. And no long distance. My bill used to be $20 and now its $44 i
Trying to get help on the phone
I have called AT&T customer service several times to try to get an answer to a question about my landline bill after I had looked it up online and saw something I didn't understand and was concerned about. Three times I was told that the person didn't have access to their "tools" to look up my
Have You Experienced Poor Customer Service from Landline Repair Agent "Chris or Kris"
Does AT&T value their customers who still have a landline? Are phone calls still monitored and recorded for customer service quality? I have been without a landline phone for close to 2 weeks(since August 5 or6). I submitted a ticket through the automated service and was told someone would come
Landline with no dial tone.
We have a landline that connects to our buildings call box/entry system. Our building is a 10 unit condo complex. I do not know the phone number to the line nor the account number. Our bills are paid by a Prop Mgmt company and I am unable to contact them and they have not replied to my email. I talk
Local help for Landline Account issues Houston TX
I do not have the correct account PIN, how do I get it. I tried going into Accounts and changing PIN but system does not recognize the last four of my social nor my ZIP. I need to talk to someone locally to help striaghten out the account ID, PIN, etc.
my July bill does not appear on website
My July bill does not appear on website. I did receive a paper copy in the mail which I paid. The payment then appeared on the website as a credit. The customer service agent was completely clueless and said her system showed everything was correctly displayed so it obviously must be a problem with
Cordless Phone Incoming Audio Problems
Hi, My At&t cordless phone suddenly stopped incoming audio. When making or receiving a call, the other end can hear me but I cannot hear them. There is also no dial tone when placing a call. The phone is charged, able to make and receive calls. But, again, there is no incoming audio. I hear not
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