
Error messages
Are you getting an error message or error code on your U-verse TV? Don’t worry, we can help troubleshoot it.
Learn how to manage your HBO Max bill, plans & promotions.
In the last week, I can no longer access HBO Max. I should be getting this service as part of my wireless unlimited plan. When I went to the AT&T store, they said it appears I have access, and the rep said he also has this plan and can still access HBO Max, but he said he couldn't help. I haven'
Questions
61
6
0
Accepted Solution
Official Solution
I exchanged my old Samsung phone in and I lost access to HBO Max off my plan. I'm an employee and I have the Unlimited Plus plan (had for years) and should be receiving Max free. It doesn't even show the HBO Max "activate" tile on my account screen. Please help
Questions
15
1
0
I just ordered a new phone from the Samsung website with the AT&T trade-in upgrade offer. In the process, my wireless plan was changed from AT&T Unlimited Elite (with HBO) to AT&T Unlimited Starter. I just tried opening the HBO Max app to watch something and was greeted with a mes
Questions
50
1
0
Accepted Solution
Official Solution
So I had 1 Gig fiber internet, which included HBO Max for free as part of the service. I HAD to upgrade to the 2 Gig internet as the 1 Gig was not supporting my work from home internet needs. I was constantly kicked from video meetings. Easy no problem to upgrade, I have to be able to do these meet
Questions
81
3
0
I signed up for the Fiber Internet 1000 plan in Dec 2021, and had setup, accessed, and been enjoying the (included) HBO Max subscription for nearly a year. Then suddenly in November 2022, HBO no longer had any knowledge of my HBO Max subscription and thinks it's expired. My AT&T Fiber plan docum
Questions
50
2
0
I have tried Googling and searching this subreddit to no avail— I'm staying with my boyfriend for a few months and I wanted to watch HBO Max through my account on his Fire stick. But the only option the app gives me is "start free trial." Can I sign into an existing account?? He and I have literally
Questions
39
0
0
My att account says I have acces to HBO Max free of charge with my plan but when I click the add HBO max button it takes me to a page where they charge me for the add-on. When I try logging in through HBO Max directly and selecting provider they tell me they cant "verify my subscription." How do I f
Questions
110
1
0
I recently updated my phone plan because I was overpaying for unlimited. I was assured that I would not lose access to HBO Max because I use it often. However, now it is saying my subscription has expired. I have logged out of all devices and tried to log back in with my AT&T login and it is sti
Questions
62
1
0
Accepted Solution
Official Solution
Hi Need some help with paying for HBO subscription, I have a VPN and can sign up and access HBO Max, but I do not have an American credit card, nor an android phone, I have a windows laptop and apple phone if that helps. Can anyone help suggest ways I can pay for HBO Max (if possible?). I am in Can
Questions
776
2
0
Whether you need to pay your bill, replace a remote control or use the Account Manager, we can help!
Are you getting an error message or error code on your U-verse TV? Don’t worry, we can help troubleshoot it.
Whether you’re streaming from your TV, playing games, or reading a good book, learn how to get connected.
I haven't had any trouble for three months and now today it is requiring sending a code to my US cell phone which I cannot access from here. I tried Chat but doesn't work "Looks like I'm having trouble right now, try out support page." I saw another post here from someone with the same
Questions
•
1
0
0
I used to have a bell south.net email address, are they still accessable?
Questions
•
1
0
0
Signed up for internet service on 03/17/2023 and was required to pay 100 in advance due to credit reasons, which I authorized. A couple days later I was looking at the list of transactions on my card and saw two withdrawals from AT&T, each for 100 dollars at 8:10am on 03/17/2023. I called to not
Questions
•
Internet
3
0
0
My financing power is shot because of employee error A week ago I saw AT&T was offering a new line trade in promo. I have never had service with AT&T, and my current service isn't cutting it anymore so I bit the bullet & placed an order. My order was processed online, set for stor
Questions
•
Wireless
9
0
0
Accepted Solution
Official Solution
Hello I’m not able to log into my sbcglobal email and really need to log into for to reset a password on an app!!
Questions
•
173
5
0
Accepted Solution
Official Solution
For NEW service I was supposed to get a $250.00 card. Get the run around every time I call about it. Now they say I need a bill from another provider and a ETF fee to get the $250.00. Who else has been deceived like this?
Questions
•
Internet
159
2
0
Accepted Solution
Official Solution
What is the difference between AT&T International Day Pass($10/day) and AT&T International Calling Package ($15/mo.)? Which one is the cheapest to use? If I am using my phone daily(calls, text etc.) it would seem AT&T International Calling Package is the better deal? I have AT&T Int
Questions
•
Wireless
135
1
0
Accepted Solution
Official Solution
My new secret guy put me on his AT&T account he keeps making comments about seeing my text messages. Can he read all my text messages
Questions
•
Wireless
123
1
0
Accepted Solution
Official Solution
The clock on my Internet Air base unit is off by 4 hours. How can I get the correct time to display?
Questions
•
Internet
111
18
Looking for the new Samsung Galaxy S23, Samsung Galaxy S23+ and Samsung Galaxy S23 Ultra? We've got what you want!