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Device Troubleshooting
Your camera, thermostat, keypad & more.
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My DLC Battery has a red light. How do I replace it?
my dlc battery in red how do i replace it
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How do I put the siren back online?
We just had the system installed on Friday. For the last several hours today (Sunday), my system tells me that the siren is offline. I was that way when we got back from the grocery store. How do I put the siren back on line?
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Can I setup a previously used system at home?
A family member gave me his old DLC-100 with the keypad, siren, power supply, siren and motion detector... Is their a way to use the system at my home? How do I go about linking the keypad and other devices to the main control panel? He dosent remember the login info for the app.
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Can the outdoor camera be set to record anytime?
Can the outdoor camera be set to record anytime? Or, will it only record when the system is armed?
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My system is showing offline, can this be fixed remotely?
My system is showing offline - is this something that can be fixed remotely?
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System on battery error message for Digital Life Security
After multiple power outages here in Texas our key pad for our digital life security system is reading the following: System on Battery. I cannot get it to clear. It keeps beeping. We have had power for a couple days now.
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Why do I no longer get notifications when the alarm is armed or disarmed?
When I first got my alarm system installed I received messages on my phone whenever the the alarm was armed or disarmed. Now I stopped receiving them and don't know how to program it.
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Is there a master reset or over ride code to reset the PIN number?
I need your help, I recently purchased my home with an existing Digital Life System including Yale power door lock. It apparently is no longer under contract with AT&T. Last night I set the STAY alarm by pushing the Stay button. Later I opened the front door and the siren went off.
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What is the difference between the Away, Stay, & Instant alarm settings?
What are the differences in the 3 alarm settings for the DigitalLife? Do all 3 settings activate the motion sensor, or does one setting turn it off?
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Code MCK
How can I get the MCK code. For a change, those of at&t become those who do not know of the existence of that code. I bought the phone on ebay when I put my company's sim in it it asks me for the MCK code I called at&t and they don't know about that code. Samsung tells me that they
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Wireless
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Telephone pole relocation
Hello, We currently have an AT&T telephone pole at the end of our driveway in St. Louis, MO. It lies directly between our driveway and our neighbor’s and we are both in the process of remodeling our driveways. The contract company has let us know that there is an issue with the pole and they
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Home Phone
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Not Receiving Emails
Dear Forum, First, why does AT&T/yahoo NOT have a customer service help email address? It would be better than having an open forum. Recommend having a customer help email and Frequently asked questions section. Also, drastically need to update the trouble shooting section as it is
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former employee discount
What discount and pricing options are available for former employees?
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Internet
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Someone used my name and address for a phone line. how do i file a fraud claim.
Someone has used my name, address and email address to set up a new phone. number is 515-664-4089. Please shut off this phone immediately. I have no idea who did this. It is not me and I have no intention of paying any of the charges that are incurred. Please let me kn
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Wireless
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no land line phone service for the past 2 days
I am sending this message for me blind 92 year old mother. We are trying to find out if her land line problem is wide spread or just to her neighborhood zip code 94110. I do not live with her and we need to have this issue resolved asap due to her health issues,
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Home Phone
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Report outage
Is there any way to report an outage on a landline besides staying on hold for an hour or more??
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Home Phone
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High Speed Internet Down SIX DAYS - Neighborhood Outage - NO PROGRESS
Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei
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Internet
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U-Verse and Internet (Fiber)
We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $
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Internet
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Equipment REturn
Does anyone have a physical ATT address to return equipment? I called and texted but they said the only way to return was FEDEX/UPS Stores. I don't have a car to get to one.
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Internet
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I need to get my old iPhone that I sold unlocked.
I need to get my old iPhone that I sold unlocked. I do not want to unlock my new iPhone.
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Wireless
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