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Device Troubleshooting
Your camera, thermostat, keypad & more.
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Camera Compatibility
Are there any security camera systems that are compatible with AT&T Digital Life?
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Outdated low quality outdoors cameras
I am a customer of ATT&T for many year. I have had very few issues with the service or the equipment over the years. But now the quality of the cameras is an issue. The other day we had a potential security issue, and the cameras were of no use. They are a far cry from what the markets offers
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ZTE Tablet won't login
when trying to login using ZTE tablet it says unable to login/wrong password. I'm sure it is correct as i just changed and am able to login from both my phone and laptop.
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Where do I send my old DLC100 battery - no return label
My DLC battery needed replacing, and I was sent a replacement. The documentation says to send the old one back using the enclosed return label, but I didn't get a return label. Where should I send the old battery, and/or can I get a label to send it back?
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Replacement key for deadbolt
We lost the metal keys for the deadbolt on the Digital Life door lock. How do we get new ones?
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Closed
Glass sensor Replace Battery warning won't clear
We got a "Replace battery" sensor for a room. Replaced the battery. Still have the "Replace battery" message. Swapped out the new battery with one in another room that's working fine. Still get the "Replace Battery" message in the original room (now with a known working battery.) This is the SE
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The sound on my my video is over modulating. How do I fix this?
When I video , my video is over modulating very crackly how to fix this
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Not getting motion notification
I am not getting notification on my phone when the motion sensor detects movement although my notification setting is on in my android phone as well as the digital app.
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55
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I forgot my pin, how can I change it?
How do I change the pin because I forgot it
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452
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Can I program my alarm to disarming everyday?
Trying to set a program to disarm my alarm everyday at a specific time
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App content designation
What designation would Spotify fit for content blocking?
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Wireless
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Code MCK
How can I get the MCK code. For a change, those of at&t become those who do not know of the existence of that code. I bought the phone on ebay when I put my company's sim in it it asks me for the MCK code I called at&t and they don't know about that code. Samsung tells me that they
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Wireless
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Telephone pole relocation
Hello, We currently have an AT&T telephone pole at the end of our driveway in St. Louis, MO. It lies directly between our driveway and our neighbor’s and we are both in the process of remodeling our driveways. The contract company has let us know that there is an issue with the pole and they
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Home Phone
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Not Receiving Emails
Dear Forum, First, why does AT&T/yahoo NOT have a customer service help email address? It would be better than having an open forum. Recommend having a customer help email and Frequently asked questions section. Also, drastically need to update the trouble shooting section as it is
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former employee discount
What discount and pricing options are available for former employees?
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Internet
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Someone used my name and address for a phone line. how do i file a fraud claim.
Someone has used my name, address and email address to set up a new phone. number is 515-664-4089. Please shut off this phone immediately. I have no idea who did this. It is not me and I have no intention of paying any of the charges that are incurred. Please let me kn
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Wireless
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Trending Accepted Solutions
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Report outage
Is there any way to report an outage on a landline besides staying on hold for an hour or more??
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Home Phone
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High Speed Internet Down SIX DAYS - Neighborhood Outage - NO PROGRESS
Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei
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Internet
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U-Verse and Internet (Fiber)
We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $
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Internet
315
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Equipment REturn
Does anyone have a physical ATT address to return equipment? I called and texted but they said the only way to return was FEDEX/UPS Stores. I don't have a car to get to one.
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Internet
304
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I need to get my old iPhone that I sold unlocked.
I need to get my old iPhone that I sold unlocked. I do not want to unlock my new iPhone.
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Wireless
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Frequently Asked Questions
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