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Device Troubleshooting
Your camera, thermostat, keypad & more.
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Annoying beeps when doors open and close
Does anyone know the procedure to turn off the 3 beeps that sound every time the doors are opened and closed! I cannot find a prompt on my keypad or on the app on my phone.
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Camera not recording
I've had trouble the past couple of days with the system not recording motion. The app sends me notification that motion was detected but never records. I can see the live feed fine. I've deleted the program and reset it to record upon motion. Any suggestions?
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Camera Not Recording
My camera is not recording motion. I can record using the app, but it does not detect motion and start recording on its own. It’s been over a month since this has been happening. I have reset the connections and powered it off and back on and it still does not work.
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Motion sensor
When you arm to STAY, how do you disable the motion sensor?If someone gets up at night, I don't want to set off the alarm.
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Camera not recording
My camera has not recorded since April 18th and I called and was on the phone with the tech for 40 minutes and she still couldn't help me. I asked her to send someone out and she told me if they did, I would be charged a fee eventhough I have the technical support fee I am paying monthly. I asked t
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Camera video stream
I have 4 outside and 1 indoor camera. I continually get no video stream available. I have 2 small pads and both do the same thing but yet I can get on my phone.
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Motion sensor not sticking
The sensor on my bathroom window keeps falling off. I called AT&T Digital Life and they said they would send out new tape. When the sensor was installed on my bathroom window I specifically asked the installer if steam from the shower would be a problem with referance to the sensor staying stuck on
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350
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Volume too low
Is there a way to turn volume up on the alarm keypad The 'beep' volume on the SW_ATT_PAD2W Very loe
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341
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Thermostat Not compatible
I recently replaces my old builders grade heating/cooling system with a new carrier system. The HVAC technician tried to use my digital life thermostat and it did not work. Is there an upgraded or different thermostat I can use with my digital life system?
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138
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Digital Life Cameras
I've been a Digital Life customer since they offered the service in St. Louis. I have 2 exterior cameras installed and they've worked perfectly up until this week. I have my front door camera set to detect motion and notify me via text message. I noticed that since the temperatures have gotten e
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Cannot stay logged in to iPhone AT&T Uverse App
I seem to be required to log into the iphone AT&T Uverse app every time I open it, even though I specified that I want to stay logged in.
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Wireless
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How can I update a current wireless business account name and billing address?
I have an existing wireless business account with several devices and need to update the business account name and billing address. There will NOT be changes to the users, account managers, devices, device names etc.. Only reflects the account name and billing address. I found whe
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Wireless
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App content designation
What designation would Spotify fit for content blocking?
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Wireless
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Code MCK
How can I get the MCK code. For a change, those of at&t become those who do not know of the existence of that code. I bought the phone on ebay when I put my company's sim in it it asks me for the MCK code I called at&t and they don't know about that code. Samsung tells me that they
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Wireless
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Telephone pole relocation
Hello, We currently have an AT&T telephone pole at the end of our driveway in St. Louis, MO. It lies directly between our driveway and our neighbor’s and we are both in the process of remodeling our driveways. The contract company has let us know that there is an issue with the pole and they
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Home Phone
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Not Receiving Emails
Dear Forum, First, why does AT&T/yahoo NOT have a customer service help email address? It would be better than having an open forum. Recommend having a customer help email and Frequently asked questions section. Also, drastically need to update the trouble shooting section as it is
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Trending Accepted Solutions
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Accepted Solution
Official Solution
Report outage
Is there any way to report an outage on a landline besides staying on hold for an hour or more??
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Home Phone
625
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Accepted Solution
Official Solution
High Speed Internet Down SIX DAYS - Neighborhood Outage - NO PROGRESS
Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei
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Internet
408
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Accepted Solution
Official Solution
U-Verse and Internet (Fiber)
We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $
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Internet
315
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Official Solution
Equipment REturn
Does anyone have a physical ATT address to return equipment? I called and texted but they said the only way to return was FEDEX/UPS Stores. I don't have a car to get to one.
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Internet
304
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I need to get my old iPhone that I sold unlocked.
I need to get my old iPhone that I sold unlocked. I do not want to unlock my new iPhone.
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Wireless
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