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Device Troubleshooting
Your camera, thermostat, keypad & more.
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Motion Sensor control with pets?
My installer told me there was a setting the in the motion sensor that could be configured so it wouldn't go off with my cat running around the house. I can't find any info on that option????
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How do I get a replacement battery for the DLC 100?
The battery light is red and from what I can tell I need to replace it. I tried pushing the "Fix it" button on the mobile app, but nothing happens. Then I searched and can't find a place to order the free replacement battery. I have had my system for a while and don't have a clue about 80% of it.
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Window Sensor is down
I received a new window sensor kit which I installed but nothing is registering. Everything is brand new! What do I do to get this one sensor up and running?
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Removing a contact sensor
How do I remove a contact sensor from my system that I no longer want? Our home has old windows and the seal has never been great. I spoke with a representative on the phone and they said I could remove the unwanted window contact sensor by using test mode, deleting it from the Digital Life app, and
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Door contact sensors
How do I turn up the volume on the door sensors?
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How to unscrew my digital life equipment DLC 200C
I am trying to move and need to remove my Digital Life equipment. I cancelled my account after having the alarm system for over 3 yrs for which AT&T said that it was no need to return equipment. So I didn't give it a second thought until now I am moving out of my apartment and need to rem
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4.2K
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Sensor Falling Off
I have had the ATT Digital Life system for about four months. Overall, I have been pleased with the system. However, the sensor on our front door (the main door we use) just fell off. I called to ask what could be done about this, and the response was that they could send me more double sided tap
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Temperature sensor only
Is there Temperature sensor only available
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Use Xfinity Home Equipment with ATT Digital Life
If I change over to ATT Wi-Fi and Digital Life from Xfinity will I be able to use my Xfinity equipment with the Digital Life Service? Are they compatible?
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Battery backup battery fails.
My alarm has a battery backup. That battery will not remain charged. Most recently I had a new battery 3 days and the red notification light came on.
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Phone incorrectly disconnected
I have a small business plan. I signed up to renew a contract last October. However ATT didn't implement the new plan and started charging me more than double. I called in about 2 months ago and was told by the agent that it shows my plan was confirmed but not implemented. I will have a new plan wit
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Home Phone
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Poor customer service
We have been with your company for at least 8 years and pay over $200 a month. In that time we have always had the next up plan where we can trade in our phones after a year and upgrade. When we upgraded our phones last year we did not change anything on our plan. When we went to our local ATT store
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Wireless
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How to use U-verse tv with Xfinity internet
How do you connect the Xfinity modem to the U-verse gateway and WAP to be able to use Xfinity internet for U-verse tv
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TV
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Cannot stay logged in to iPhone AT&T Uverse App
I seem to be required to log into the iphone AT&T Uverse app every time I open it, even though I specified that I want to stay logged in.
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Wireless
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App content designation
What designation would Spotify fit for content blocking?
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Wireless
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Telephone pole relocation
Hello, We currently have an AT&T telephone pole at the end of our driveway in St. Louis, MO. It lies directly between our driveway and our neighbor’s and we are both in the process of remodeling our driveways. The contract company has let us know that there is an issue with the pole and they
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Home Phone
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Report outage
Is there any way to report an outage on a landline besides staying on hold for an hour or more??
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Home Phone
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High Speed Internet Down SIX DAYS - Neighborhood Outage - NO PROGRESS
Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei
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Internet
408
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U-Verse and Internet (Fiber)
We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $
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Internet
315
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Equipment REturn
Does anyone have a physical ATT address to return equipment? I called and texted but they said the only way to return was FEDEX/UPS Stores. I don't have a car to get to one.
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Internet
304
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I need to get my old iPhone that I sold unlocked.
I need to get my old iPhone that I sold unlocked. I do not want to unlock my new iPhone.
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Wireless
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