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Device Troubleshooting

Device Troubleshooting

Your camera, thermostat, keypad & more.

1.9K

(1925)

Accepted Solution

Official Solution

Closed

Temperature sensor only

Is there Temperature sensor only available

Questions

484

1

0

Use Xfinity Home Equipment with ATT Digital Life

If I change over to ATT Wi-Fi and Digital Life from Xfinity will I be able to use my Xfinity equipment with the Digital Life Service? Are they compatible?

Questions

520

3

0

Closed

Battery backup battery fails.

My alarm has a battery backup.  That battery will not remain charged. Most recently I had a new battery 3 days and the red notification light came on.

Questions

280

2

Smoke Alarn Beeping After I Just Replaced the Batteries

We have a constant beep from one of our smoke detectors-1 long beep every 5-6 minutes. This started after we replaced the batteries. A notice on the key pad now says to replace the battery in that specific detector. We checked to see that the batteries were installed correctly.

Questions

43

3

0

Closed

Video recording time

Is there a way to increase video recording time past 60 sec?

Questions

248

3

0

Accepted Solution

Official Solution

DLC-100

I cancel my subscription to Digital Life and they delete via internet the software and configuration of my house; now I have no communication from the keypad and controller. How can I access to the controller to configurate again my house sensors? I understand if I cancel the subscription the moni

Questions

136

5

Remove Digital life from purchased home

I just bought a house that is fully wired for Digital life: cameras, thermostats, DLC 200. I don't know the name or account number of the previous owner and that I can't use the equipment without providing that for the transfer. So how do I remove the equipment? Will I be able to use new thermostats

Questions

159

6

0

Closed

Motion Sensor Not Working

I noticed today that my motion sensor does not trigger the alarm if it is set.  I'm wondering if the battery on it is dead.  Should I see a red light or any other indicator if it has power? Ryan

Questions

684

1

0

Accepted Solution

Official Solution

Use of equipment after 9/1/2022

Can the key pad, sensors and alarm still perform without Brinks or Digital life monitoring  

Questions

127

2

0

Closed

Camera records video but no image seen

My camera program is set up to capture motion and immediately alert me via e-mail and my iphone. I get the alerts and log on to see the video only to find that the image of what was recorded is not see.  If the image is captured in the front camera a get duplicate alerts for both cameras front

Questions

103

1

0

Accepted Solution

Official Solution

Closed

Remove DLC-100

How can I remove an unused DLC-100 box from the wall? There seems to be a security screw or bolt at the top which I'm unfamiliar with that is keeping the front panel from opening. I've tried unscrewing the security bolt but it seems to be attached to some kind of spring and it won't release the fron

Questions

352

18

0

Accepted Solution

Official Solution

Closed

Garage door opener

I need to know which brand of garage door opener is compatible with the ATT digital life? I call tech support all I get is that you can't use the Genie, lift master and Chamberlin. I don't know of many more garage door makers. All I need is a brand and make that ATT knows works with this system.

Questions

20.1K

48

0

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