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Billing & Payments
Understand & pay your Digital Life bill.
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online payment
why is your payment confirmation a useless document? there's no amount, no date when paid
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can anyone use some help?
just of work and wondering can anyone use some help/ faq also?
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Trade in of iPad Air 2 32 G
Sent our iPad Air 2 into ATT for the trade in program. Waited for ATT return packaging to arrive which took almost 3 weeks. I sent the device, which was in good working order with no damage through UPS with extra bubble wrap around the device with the packing provided by ATT Trade In and tracked t
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DIGITAL LIFE RETURN EQUIPMENT
I sent back my unused digital life equipment on November 19, 2018 and to date I have spent HOURS trying to get them to answer the question.... Have you received my equipment and credited my account? I have called and been put on hold after 35 min to over an hour.... only to be hung up on after they
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Merging digital and direct tv
Has anyone merged their home security with direct tv ? One monthly bill versus two🤷🏻♀️
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Credit
To Whom It May Concern, I purchased a phone back in 2016 via promotional deal of buy one get one free. The deal included a credit of $25/month after first 4 months. I didn't receive the promotional offer on my bill, which totals to $750 in credits. I have been every month since 2016 and I have been
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Unsatisfied...
I canceled my service 18 Jan 19, due to deployment. ATT stated since I was ending my service before the contract ends I have to pay this unsurmountable fee "but" it can be waived if I send my orders. I sent them to the email address that was given. ATT called me about a week later saying that my ser
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I have lost my Samsung phones
lost my samsung phone and have had problems trying to talk att employers about my att netgear night hawk lte mobile hotspot router wireless now need to get a bundle plan for my direct tv and my wireless router to bundle together
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Notice
Why are you sending me a past do message on the day the bill is due - you people are a nuisance
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Invoices
Greetings,Digital Life was mailing paper invoices to my home but has stopped for some unknown reason. I have been receiving last fees on a monthly late fees. I have requested to speak with a supervisor several times but the reps will not transfer the call. Today, I requested to speak with a super
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Cannot stay logged in to iPhone AT&T Uverse App
I seem to be required to log into the iphone AT&T Uverse app every time I open it, even though I specified that I want to stay logged in.
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Wireless
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App content designation
What designation would Spotify fit for content blocking?
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Wireless
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Telephone pole relocation
Hello, We currently have an AT&T telephone pole at the end of our driveway in St. Louis, MO. It lies directly between our driveway and our neighbor’s and we are both in the process of remodeling our driveways. The contract company has let us know that there is an issue with the pole and they
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Home Phone
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Not Receiving Emails
Dear Forum, First, why does AT&T/yahoo NOT have a customer service help email address? It would be better than having an open forum. Recommend having a customer help email and Frequently asked questions section. Also, drastically need to update the trouble shooting section as it is
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former employee discount
What discount and pricing options are available for former employees?
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Internet
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no land line phone service for the past 2 days
I am sending this message for me blind 92 year old mother. We are trying to find out if her land line problem is wide spread or just to her neighborhood zip code 94110. I do not live with her and we need to have this issue resolved asap due to her health issues,
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Home Phone
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Trending Accepted Solutions
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Accepted Solution
Official Solution
Report outage
Is there any way to report an outage on a landline besides staying on hold for an hour or more??
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Home Phone
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High Speed Internet Down SIX DAYS - Neighborhood Outage - NO PROGRESS
Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei
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Internet
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U-Verse and Internet (Fiber)
We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $
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Internet
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Equipment REturn
Does anyone have a physical ATT address to return equipment? I called and texted but they said the only way to return was FEDEX/UPS Stores. I don't have a car to get to one.
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Internet
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I need to get my old iPhone that I sold unlocked.
I need to get my old iPhone that I sold unlocked. I do not want to unlock my new iPhone.
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Wireless
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Frequently Asked Questions
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Looking for the new Samsung Galaxy S23, Samsung Galaxy S23+ and Samsung Galaxy S23 Ultra? We've got what you want!
Whether your gift was bought from us or is a compatible and unlocked device, we can help you set up that new gift and get you connected!
Learn how to troubleshoot CARE CODE error messages, fix login issues and a more secure way to access your AT&T mail service.
We have all you need to ensure your service is not interrupted.
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We can help you fine the status of that order, that appointment and more.
Fraudsters can try to take advantage of you by phone, email, text or social media. Please remember that AT&T will never ask you to send us your personal or account information via email or text message.
We can help you manage your account, transfer billing responsibility, understand your bill, and more.
We have the answers to most of your frequently asked questions.
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