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Billing & Payments
Understand & pay your Digital Life bill.
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transfer of service
very frustrated just called digital life and they told me they wont transfer my service until i pay another $600 plus for new equipment. I told them I am not a new customer I am a at&t emplyee and just transfering my services which I was told would be charge. very dissapointed please help me as I d
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Complaint
How can a company get away with treating customers so badly and lie over everything they say promise and do??? How can i file a complaint to someone that matters???
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Direct TV/digital life bundle
My husband was sold a service that we did not use or need when we switched over from at&t verse per the company's request. We were told they are promoting at&t digital life and that it was included...at first it was and then we started to get billed for something that we didn't even need. We are n
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Digital Life Cancellation
I had the absolute worst customer experience in my life yesterday speaking with the AT&T Digital Life. I will not only ever get this system again when I move into my new home (I thought it was great), I plan on canceling all other AT&T products. Been an extremely loyal customer for 12+ years. I w
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Billing on DigitalLife
Where on DigitalLife website you can update or delete a payment method???!!
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Cancellation / Termination of Digital Life Home Security Services
When I tried to cancel my digital life home security services by calling their customer service phone #, and pressed the Loyalty Option #6, I was met with delay tactics in canceling my services. I was placed on hold with the agent several times, and she repeatedly asked 1 question at a time, and th
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ATT does not honor 24 month contract
I helped my 85 year old mom sign up for an ATT promotional almost 2 years ago which included ATT digital phone, internet and Direct TV. The service has been awful but the most recent is beyond comprehension. She has paid $56.43 a month for since August of 2017 for the internet and phone part. Th
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System error everytime i try and log in
at&t won’t let me log into my account. it keeps saying system error and i need to pay for my phone 😕
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Continued AT&T ineptitude
I've expressed before my distain with AT&T billing. It seems to me that you all have too many companies with AT&T in the name, too many similar web sites. I spent hours before trying to straighten things out and I guess you all are still suffering from what I call "cranial-rectal inversion". Now I
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Transfer of Billing Responsibility
Can billing responsibility be transferred from a previous homeowner to a new one? The seller of our home left a complete, working system that we would like to use. Thanks.
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Be the first to reply
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Telephone pole relocation
Hello, We currently have an AT&T telephone pole at the end of our driveway in St. Louis, MO. It lies directly between our driveway and our neighbor’s and we are both in the process of remodeling our driveways. The contract company has let us know that there is an issue with the pole and they
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Home Phone
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Not Receiving Emails
Dear Forum, First, why does AT&T/yahoo NOT have a customer service help email address? It would be better than having an open forum. Recommend having a customer help email and Frequently asked questions section. Also, drastically need to update the trouble shooting section as it is
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former employee discount
What discount and pricing options are available for former employees?
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Internet
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Someone used my name and address for a phone line. how do i file a fraud claim.
Someone has used my name, address and email address to set up a new phone. number is 515-664-4089. Please shut off this phone immediately. I have no idea who did this. It is not me and I have no intention of paying any of the charges that are incurred. Please let me kn
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Wireless
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no land line phone service for the past 2 days
I am sending this message for me blind 92 year old mother. We are trying to find out if her land line problem is wide spread or just to her neighborhood zip code 94110. I do not live with her and we need to have this issue resolved asap due to her health issues,
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Home Phone
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AT&T Fiber availability
Half of my neighborhood has fiber internet access. I, unfortunately, live on the side of the neighborhood that is still not serviced with fiber. What needs to be done to complete fiber service for the entire neighborhood? I know several people have been asking for fiber on this side of the neighborh
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Internet
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Trending Accepted Solutions
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Accepted Solution
Official Solution
Report outage
Is there any way to report an outage on a landline besides staying on hold for an hour or more??
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Home Phone
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High Speed Internet Down SIX DAYS - Neighborhood Outage - NO PROGRESS
Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei
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Internet
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U-Verse and Internet (Fiber)
We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $
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Internet
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Equipment REturn
Does anyone have a physical ATT address to return equipment? I called and texted but they said the only way to return was FEDEX/UPS Stores. I don't have a car to get to one.
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Internet
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I need to get my old iPhone that I sold unlocked.
I need to get my old iPhone that I sold unlocked. I do not want to unlock my new iPhone.
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Wireless
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Frequently Asked Questions
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Looking for the new Samsung Galaxy S23, Samsung Galaxy S23+ and Samsung Galaxy S23 Ultra? We've got what you want!
Whether your gift was bought from us or is a compatible and unlocked device, we can help you set up that new gift and get you connected!
Learn how to troubleshoot CARE CODE error messages, fix login issues and a more secure way to access your AT&T mail service.
We have all you need to ensure your service is not interrupted.
Have you ordered a new device or traded in an existing device? Have you scheduled an installation appointment?
We can help you fine the status of that order, that appointment and more.
Fraudsters can try to take advantage of you by phone, email, text or social media. Please remember that AT&T will never ask you to send us your personal or account information via email or text message.
We can help you manage your account, transfer billing responsibility, understand your bill, and more.
We have the answers to most of your frequently asked questions.
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