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Billing & Payments
Understand & pay your Digital Life bill.
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Horrible Customer Service
I am having horrible problems with getting my issue resolved with Digital life customer service. I am still an At&t customer (home phone and cell phones) so I figured it would be best to start here before taking my complaint further. I called to cancel my account almost 3 months ago and I was a litt
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Charged $99 plus $10 tax for tech repl cam
Exterior cam stopped working. Trouble shot with DIgitalife and Tkt for for Tech dispatch was opened. Tech arrived 5/10/19 and said could see no physical damage to cam, asked if had power hit, resp=no, bc there are 4 external cams around House. Tech said he repl cam=CAM and its working again. Tech
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Bogo sc
I did the bogo for iPhone in December and am still paying full price for both phones. I have been to my local store thee times to find out why and each time they assure that everything is in order and it will reflect on my next bill.
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Unauthorized credit inquiry
I got an email from credit karma that you made a hard inquiry on my credit and i don't have any products from at & t. I am working at my credit and don't appreciate this. What can I do to get it off?
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Billing issues
Had anyone else having trouble scheduling bill payment with the digital life App? I am unable to schedule the billing.
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Refund for non-installed equipment
I have been waiting for over a month and have spoke to several CSRs who have guaranteed me that I would receive a call regarding a camera that was ordered, subsequently cancelled,billed for and never installed by a technician. I'm still waiting for the call. The CSR service is horrible and I'm very
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Problem started Sept 2018 with a complaint about boxes and escalated too paying to much
my problem started actually when I moved in 2015 to my home. I was told wireless boxes were the wave of the future. I told the installer that I did not want them but he told me they would work seamlessly HAHAHA worst joke ever. So these and other problems went on for years. Finally hit enough in 201
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Complaint
I have been a loyal customer with ATnT services since 2015. I got the security system through you all right after I was robbed. I’m currently going to move within the next month but you all aren’t trying to charge me a fee of $350 just to do so. That is ridiculous when the cancellation fee is around
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Cannot stay logged in to iPhone AT&T Uverse App
I seem to be required to log into the iphone AT&T Uverse app every time I open it, even though I specified that I want to stay logged in.
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Wireless
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App content designation
What designation would Spotify fit for content blocking?
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Wireless
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Telephone pole relocation
Hello, We currently have an AT&T telephone pole at the end of our driveway in St. Louis, MO. It lies directly between our driveway and our neighbor’s and we are both in the process of remodeling our driveways. The contract company has let us know that there is an issue with the pole and they
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Home Phone
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Not Receiving Emails
Dear Forum, First, why does AT&T/yahoo NOT have a customer service help email address? It would be better than having an open forum. Recommend having a customer help email and Frequently asked questions section. Also, drastically need to update the trouble shooting section as it is
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former employee discount
What discount and pricing options are available for former employees?
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Internet
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no land line phone service for the past 2 days
I am sending this message for me blind 92 year old mother. We are trying to find out if her land line problem is wide spread or just to her neighborhood zip code 94110. I do not live with her and we need to have this issue resolved asap due to her health issues,
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Home Phone
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Trending Accepted Solutions
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Accepted Solution
Official Solution
Report outage
Is there any way to report an outage on a landline besides staying on hold for an hour or more??
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Home Phone
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High Speed Internet Down SIX DAYS - Neighborhood Outage - NO PROGRESS
Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei
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Internet
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U-Verse and Internet (Fiber)
We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $
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Internet
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Equipment REturn
Does anyone have a physical ATT address to return equipment? I called and texted but they said the only way to return was FEDEX/UPS Stores. I don't have a car to get to one.
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Internet
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I need to get my old iPhone that I sold unlocked.
I need to get my old iPhone that I sold unlocked. I do not want to unlock my new iPhone.
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Wireless
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