Billing & Payments

They make it very difficult to get in touch with someone here! I want an address or an email address where I can send a formal letter of complaint. I have already talked to multiple customer service reps in addition to sening a private message to Digital Life on here. What else can I do??? After exp

I would like to terminate my services properly and in the proper time frame.  How does one do this? Thank you, Sande

Hi - I've tried to cancel my account for quite some time now.. I have mailed, called, and gone online to cancel my account and I can't reach anyone that will help me OR follow through on what they said they'd do. When I've called and can't get through, I'm on hold forever, and I eventually have to h

AT&T locked my family in our home and refused to resolve the issue with their lock. Further communications were met with interactions from their dishonest and ‘less than intelligent’ support team who lied about billing adjustments etc.  the BBB has been informed and their is a document being prepare

I contacted Digital Life looking for a Lower Monthly price.  I have been paying $43.29 per month for 9 years.I have everything ATT at my house (internet, TV, cell phone) and I think I deserve a discount. There are so many options these days that do not cost much.  You can buy your own equipment.   L

I was just told that to transfer my service from my current address to my new address where it is already security system ready it will cost me $300.I currently transferred my cable and internet and didn't have the same issue.  I am disconnecting my service to go elsewhere as this makes no sense. On

Oct 10 is the  first day I can see my bill details online.  Autopay is to happen on Oct 14 yet ATT says "There’s a past due balance of $86.26 due.  Make a payment."What???  Past Due??? ATT bill pay is insulting and uninformed, why so rude?

When I can Find A BB complain for filled? I ask twice and nobody can't help me. Thanks!

When I try to login to account, it just states: "Give us a moment. We are almost there!" However, it doesn't ever change.  How can I pay my bill online if I can't login?I am using the Firefox browser.  Even if I use Edge browser it still seems slow, but eventually connects.

I bought a house with the at&t security system 8300 already installed in it. Do I have to pay monthly charges if I use it? The seller didn't mention anything about it and I dont wanna use it and add any charges to their account or mine. Can it be used without a monthly payment or not?