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Billing & Payments
Understand & pay your Digital Life bill.
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Digital life payment mailing address
I tried to make a payment on my digital life account using my internet banking, however the payment check came back because the address I have is incorrect. What is the correct mailing address for digital life payments?
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Moving charges
Why am I being charged $350 to move my services?I have been a customer of AT&T, Direct TV and Digital Life for over 4 years, and just bought a new house. I am being told I need to pay $350 to simply move my Digital Life services even though I have 3 cameras that I will take with me as well as other
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AT&T Digital Life Energy Package
Hello all,Considering Digital Life appears to no longer have an appetite to support HomeKit; after 3 long years of waiting—I have decided to begin swapping out my Digital Life equipment for HomeKit compatible devices. My first undertaking will be replacing my thermostat. However, first—I have an i
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Digital Life Disappointment
We have always been a loyal customer of AT&T. So when the option was available to have AT&T home security we sign up without hesitation. We have always been provided quality service. But to our surprise, when signed up for AT&T Digital Life we would be receiving poor quality service and inferior
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Why did my bill go up in 2020?
No notification, no increase in service, just charging more.
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Lower my bill or cancel
My bill is $54.99 a month for monitoring service. I see other carriers as low as $9.99 a month. Why is the bill so high with AT&T?
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No response back from a billing dispute and now unable to contact anyone
I called last week to dispute charges that were supposedly added to my account in 2016 that I was unaware of. I have not heard back from anyone and I am unable to get to anyone through the prompts on the automated system. I found out about this issue when I tried to upgrade phones and add a line to
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Combined services Customer service - ignore or hang up call instead of resolve dispute?
Is it AT&T customer service policy’s standard operating practice to not return calls left to their voicemail accounts or to hang up on a customer during a resolution call rather than to discuss/resolve the dispute? 3 phone calls...no assistance!
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Digital Life Refusal to Cancel Service
I had a terrible experience with Digital Life yesterday. I spoke to 4 different representatives who all claimed to be cancellation specialists. I WANT to CANCEL my service due to it not being needed. I had it installed during my living period at my parent’s home for the safety of my grandmother. My
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How can I update a current wireless business account name and billing address?
I have an existing wireless business account with several devices and need to update the business account name and billing address. There will NOT be changes to the users, account managers, devices, device names etc.. Only reflects the account name and billing address. I found whe
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Wireless
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App content designation
What designation would Spotify fit for content blocking?
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Wireless
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Code MCK
How can I get the MCK code. For a change, those of at&t become those who do not know of the existence of that code. I bought the phone on ebay when I put my company's sim in it it asks me for the MCK code I called at&t and they don't know about that code. Samsung tells me that they
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Wireless
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Telephone pole relocation
Hello, We currently have an AT&T telephone pole at the end of our driveway in St. Louis, MO. It lies directly between our driveway and our neighbor’s and we are both in the process of remodeling our driveways. The contract company has let us know that there is an issue with the pole and they
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Home Phone
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Not Receiving Emails
Dear Forum, First, why does AT&T/yahoo NOT have a customer service help email address? It would be better than having an open forum. Recommend having a customer help email and Frequently asked questions section. Also, drastically need to update the trouble shooting section as it is
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former employee discount
What discount and pricing options are available for former employees?
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Internet
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Trending Accepted Solutions
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Report outage
Is there any way to report an outage on a landline besides staying on hold for an hour or more??
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Home Phone
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High Speed Internet Down SIX DAYS - Neighborhood Outage - NO PROGRESS
Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei
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Internet
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U-Verse and Internet (Fiber)
We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $
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Internet
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Equipment REturn
Does anyone have a physical ATT address to return equipment? I called and texted but they said the only way to return was FEDEX/UPS Stores. I don't have a car to get to one.
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Internet
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I need to get my old iPhone that I sold unlocked.
I need to get my old iPhone that I sold unlocked. I do not want to unlock my new iPhone.
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Wireless
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Frequently Asked Questions
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