Billing & Payments

Can it be used within the house immediately?Where can I get instructions?How do I activate?

I posted a message here on 10/1 because we just moved into our home and I need to activate a security system. An AT&T representative using the name "ATTDIgitalLifeCS" promised that "a specialist would reach out to <me> directly" but it's been four days and nobody has followed- up with

First of all, we loved the service when we had it. However we had to move, and that's when we had to deal with the awful customer service department. Getting through to someone takes a minimum of 10-15 minutes (on a good day) of being on hold before you get to an actual agent. Most of the time, they

I had my product installed 3 months ago and the tech said there was a proble with the connection and said someone would be out in a few days to fix it...  3 months pass and someone calls to say the service I have been paying for hasen't been working the whole time.  I tell him they never fixed it an

I am extremely upset and disappointed with Digital Life! I have called every day for several days for assistance and have been on hold for over an hour each time! I have been in transition between houses for months now and my Digital Life service has just added to my burden. At this point, I just wa

I am attempting to add additional window sensors to my existing service. I first tried to order online, but keep getting a System Error when I try to checkout. I then called customer service to place the order and was told that the cost is $35.99 for ONE sensor. The website states that the $34.99 in

I wish I would have been able to speak with you first.  It seems you reviewed things and found the source of the problem and corrected it right away!  I am very appreciative of you fixing the issue so quickly.  They need more people like you!

My service has supposedly been cancelled by AT&T Digital Life after trying myself to cancel for two months to no avail. The llight is still shining on my keypad by front door so it must be somehow connected. This is a service I didn't want in the first place but was told it was included in the bundl

I need to cancel my services. The system is very outdated and the majority of the sensor and panels no longer work. I recently spent hours to finally speak to a support member only to have an appointment to fix everything cancelled and no word back on a reschedule for months.    Since DL provides ba

Can I add my direct life to a package with my direct tv and internet service ?