Billing & Payments

I called Jan.17th to cancel my DigitalLife. We had a credit on the account. The lady tried to give me a $15 discount to stay. I decline and wanted my service cancelled. February comes and we receive a bill for normal amount. I call and explain that I wanted my service cancelled last month. They  loo

So, I got this text message. It says “Last Day to get up to 50% discount on your monthly bill.Use Promo: EBAYcall 1(888)359-1324DIRECTV  AT&T stop2stophelp4help”I called and they said that they could cut my bill to $211, but I had to send $633 and then I would get a bill in May for $211, and that wo

We had an area wide outage on all services the end of January. Will I automatically get 3 days credit or do I have to ask for it?

On Monday Jan 7th. I called to cancel my AT&T Digital Life service and a cancellation email received same day.  The account is inactive since Jan. 7th so I am not able to access it online.  Yesterday I spoke with a DL representative and was told they could NOT email a copy of a final bill since I wa

I cancelled my service in December and was aggressively pushed to keep my service since I was no longer under a contract, they even offered to half my bill ! BUT I said no thanks and did in fact received a confirmation email about my cancelled service (saved !)in jan I received collection calls rega

I am moving and I cancelled service on the 14th of January with the intention of setting up new service after I find and move into my new location.  When I cancelled service, I spoke to two different CSRs to do so, and neither of them informed me of any further charges I would be billed for as my bi

Why is my February billing almost 25% more than last month's billing?

I've been trying top cancel for months as I don't even use the system. Why is it back in 2015 I was SOLD this system by an aggressive sales force while in the store getting a new phone but now, after honoring my contract, there is no one to be found to CANCEL my service???  This is crazy!

Dear Dam/Sir,This is Thien ****, I have a service account with AT&T Digital Life. My monthly fees is $49.98. However, for this month I have received a bill with $172.98, I was so surprised about the difference, then I called Customer service number 8552882727, and I was answered that the reason why

Hello! I have a question: I buy in October an 65 $ prepaid plan card, I charged it every month by calling to a number or online, not automatically from my account, last time when I charged it was in December and expired after 30 days in January 1. Right now i’m In Europe and I want to know if I can