Check out AT&T's Valentine's Day Gift Guide for ideas & deals on the new Samsung Galaxy S23!
AT&T Phone Account

AT&T Phone Account

Tips for managing your AT&T Digital Phone service and account.

4.9K

Ask a question

Pinned posts

(0)
No conversations found!
(4839)
No dial tone

No dial tone on digital phone. Just static.

Questions

85

12

0

Accepted Solution

Official Solution

change the number of rings

I am to locate how to change number of rings. Per Google: Account Overview > My digital phone > Check or manage voicemail & features: On voicemail setting tab, scroll to general preferences > set number of rings. Unable to locate this process and configuration.

Questions

187

1

0

Why isn't my combined bill available on the webportal anymore?

My combined bill (wireline + wireless) is no longer visible on att.com and has not been since May. I have spent hours on the phone trying to get a copy but no one knows why its not there nor how to get the bill. I have talked to customer care, IMS, digital support, tech support and others but have n

Questions

101

4

0

dispute a bill

I was in Italy from March 31 till August 13, and my monthly bill was accordingly higher than my normal bill of some $65. But since August 14 I have been in NYC and AT&T charged me as if I had been out of the country for the entire month of August.  Please fix it.  Myles McDonnell

Questions

46

2

0

busy signal

Getting a continuous busy signal on my mother's phone (at&t landline). How can I get the line checked so I will know if I need to replace the telephone or the problem is with the line?

Questions

717

3

0

Every time I go to login, I have to use "forgot password."

Every time I go to log in to AT&T,  I am told on my first login that my id and password are incorrect and that I have reached the limits on my attempts to login.  I have to use "forgot password' process to continue to log in with a new password.   The next time I attempt a lo

Questions

51

1

0

AT&T hasn't posted my payment in time and now it's Late!

Payment was made 4 days ago & it was accepted by AT&T 3 days ago per bank. They have not yet posted it to my account and now there will be a late fee. It's a nightmare trying to get anyone to answer the phones there with Extremely Long wait times and the website is no help. I do NOT want to

Questions

66

2

0

Home Phone Problems Saga

My parents have been with ATT and DirecTV for many years. Mom was unhappy with the internet speeds and Dad was unhappy with the bills. So they decided to switch to Xfinity - which I had advised against - and it was a HUGE DEBACLE. So they come back to tried and true. Internet is still slow, but t

Questions

54

4

0

business phone - no service for 3 days, can't reach a live person

My business phone service has been out for at least 3 days, possibly more. I can't be certain because of the holiday weekend. When I discovered the problem yesterday, I tried calling customer service. After spending 30 minutes trying to navigate the automated system, I was told that I would get a

Questions

53

1

0

ATT invoicing for interest payment on interest, even though bills are paid on time

ATT invoicing for interest payment on interest, even though payments have been made on time. This billing problem has existed since an initial "fee" was charged without any notification several years ago. Since that time, I have not been paying the interest on an initial undocumented fee, and each

Questions

43

3

0

Be the first to reply

(132)
Closing my account

Hi can you assist me I’m trying to close my AT&T SIM card cause I went back to South Africa and I’m not planning to use the SIM card anytime soon

Questions

 • Wireless

1

0

0

Want to disable mobile data completely on my phone. How? Thanks.

I'd turned off mobile data in phone setting and mobile data miraculously switched back on when I checked. I stopped using smart phones afterwards. Of course I disabled background data and mobile data usage on all apps with mobile data switched off. Thinking of using smart phone again but only wanted

Questions

 • Wireless

5

0

0

Phone number switch.

I bought the apple 14 under my phone number for my wife. Her phone contact wasn't up till January. I just ordered the s23 under her number. We want to switch are numbers to match our phones.  Is that possible? 

Questions

 • Wireless

10

0

0

S23 ultra color green

I heard an online rumor the color green may not be available at launch. Is that true. I leave for travel outside the country March 1st. So I'm hoping to get my s23 ultra before then or I'll have to cancel 😞. I really hope it arrives soon after launch. 

Questions

 • Wireless

10

0

0

2 landlines with no dial tone, one is fixed and one is not!

No service on both landlines (old copper lines) since Jan 6. Created tickets for both. Today one of the lines is fixed from outside of home without the tech even reaching our interface box. He just called on the said landline to make sure it was ok. The other landline with the same problem, no dial

Questions

 • Home Phone

11

0

0

Windows 11 HP Desktop only connects to google, Amazon and Youtube

My HP windows 11 desktop has recently started only connecting to Amazon, google, youtube and some Microsoft websites.  This problem does not occur when connected to my Verizon mobile hotspot and no other devices on my network have this issue.  Restarting the router works for a short perio

Questions

 • Internet

11

0

0

Trending Accepted Solutions

(172)

Accepted Solution

Official Solution

I what to buy a gateway

I want to buy a gateway to replace my 2Wire 198. Is that possible, and will AT&T configure it to my current internet service?

Questions

 • Internet

176

2

0

Accepted Solution

Official Solution

Cancel a Line on my account

I have paid off all phones on my account and would like to cancel one phone permanently. Can you explain how to do this?

Questions

 • Wireless

147

1

0

Accepted Solution

Official Solution

The S23 is here for 2023! - Check out the latest Galaxy Smartphone from Samsung!

Spice up your chakra with The Samsung S23 Ultra Let's get to it. New phones mean new hardware and software to boot. One of those features is Advance Night Photography for epic night shots! Not just that, the main camera is something to talk about with its 200 MP (Wide) lens, leaps from its predeces

Questions

 • Wireless

135

5

0

Accepted Solution

Official Solution

Unlock Device

Not a att customer but my phone is locked to there network

Questions

 • Wireless

120

1

0

Accepted Solution

Official Solution

can't ACCESS my old SBCGlobal.net Email that i haven't used over 10 years

I tried to login on here but it says it's can't find it but my old Facebook account shows that it has been linked to an sbcglobal.net email. im having trouble finding it here or any information. since my dad was the one who made the account for me when I was very young. it's been about over 15 years

Questions

 • Email

110

1

0

Frequently Asked Questions

Expand all