AT&T Phone Account

AT&T Phone Account

Tips for managing your AT&T Digital Phone service and account.

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AT&T Just Won’t Cancel My Service

Called over four days in one week and spoke to 8 reps. Even got a cancellation number. Today I got a bill for a landline I’ve tried to cancel since last Saturday 4/2. Phone line still active (rings) and from online account still getting billed through May 1st.  I want to cancel my landline an

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Wireless Home Phone IFWA40

Hello, I have the Wireless Home Phone IFWA40 and I'm not able to make outgoing calls (fast busy) or receive incoming calls (straight to voicemail). I use the phone so someone can access my security door downstairs and I'd like to order pizza, ha ha ha! I've tried contacting AT&T Support but no

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Can't make calls or receive calls on home phone.

Network Status indicator and Signal Strength lights are out. Can't make or receive calls on home phone.

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No dial tone

No dial tone on digital phone. Just static.

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change the number of rings

I am to locate how to change number of rings. Per Google: Account Overview > My digital phone > Check or manage voicemail & features: On voicemail setting tab, scroll to general preferences > set number of rings. Unable to locate this process and configuration.

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Why isn't my combined bill available on the webportal anymore?

My combined bill (wireline + wireless) is no longer visible on att.com and has not been since May. I have spent hours on the phone trying to get a copy but no one knows why its not there nor how to get the bill. I have talked to customer care, IMS, digital support, tech support and others but have n

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dispute a bill

I was in Italy from March 31 till August 13, and my monthly bill was accordingly higher than my normal bill of some $65. But since August 14 I have been in NYC and AT&T charged me as if I had been out of the country for the entire month of August.  Please fix it.  Myles McDonnell

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busy signal

Getting a continuous busy signal on my mother's phone (at&t landline). How can I get the line checked so I will know if I need to replace the telephone or the problem is with the line?

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Every time I go to login, I have to use "forgot password."

Every time I go to log in to AT&T,  I am told on my first login that my id and password are incorrect and that I have reached the limits on my attempts to login.  I have to use "forgot password' process to continue to log in with a new password.   The next time I attempt a lo

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AT&T hasn't posted my payment in time and now it's Late!

Payment was made 4 days ago & it was accepted by AT&T 3 days ago per bank. They have not yet posted it to my account and now there will be a late fee. It's a nightmare trying to get anyone to answer the phones there with Extremely Long wait times and the website is no help. I do NOT want to

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Can't order online

When I try and order wireless service online I get this message: Uh oh! Something went wrong Please call us at 800.331.0500, so we can help with your order. why? The deals are not the same over the phone! 

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No DSL service

My gateway is offline, probably due to storms this weekend that took down lines. ATT outages link lists no outage issues for my zip code yet I have a blinking red broadband light. The automated services site (phone or by web) is totally unhelpful as it just keeps telling me to reset the gateway and

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Remove a person from account authorization

My ex partner didn't have permission

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Loud noise on line. Can't send or receive calls due to loud screeching noise.

Very loud noise when I start punching in a number. Also people can't leave a voice-mail because they only hear the loud noise. I tried unplugging everything . Both handsets are affected. I think it's the line.

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Wifi calling

Can't get my wifi calling to work

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I have yet to receive a response from AT&T to the Notice of Dispute that I filed with them. How else can I resolve charges that I Dispute?

I have filed several "Notice of Dispute" forms online using AT&T online portal.No one has responded at all, much less within the 5 days they promise.While this doesn't surprise me, is there a more direct way to Dispute charges on my bill?

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Trending Accepted Solutions

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Report outage

Is there any way to report an outage on a landline besides staying on hold for an hour or more??

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437

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High Speed Internet Down SIX DAYS - Neighborhood Outage - NO PROGRESS

Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei

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U-Verse and Internet (Fiber)

We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $

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I need to get my old iPhone that I sold unlocked.

I need to get my old iPhone that I sold unlocked. I do not want to unlock my new iPhone.

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Equipment REturn

Does anyone have a physical ATT address to return equipment? I called and texted but they said the only way to return was FEDEX/UPS Stores.  I don't have a car to get to one.

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