AT&T Internet Installation

AT&T Internet Installation

Tips for installing & connecting your equipment.

7K

Ask a question

Pinned posts

(0)
No conversations found!
(6704)
Internet unavailable when all of my neighbors have it?

The neighbors on both sides of my home have att internet. Why is my address unserviceable? What are my options?

Questions

51

1

0

Please help- Dig Ticket/ AT&T Lawn Damage unresolved after nearly 6 weeks & counting

On November 11, 2022, AT&T had a huge pit dug at the front of my home, on the property line shared with my neighbor near the street. They claimed it would be filled the next day, which naturally was just total (Edited per community guidelines). Over 100 SF of lawn has been destroyed at the front

Questions

56

4

0

AT&T Lies to sign up people

I signed up for service and was told that I qualify to a $200 rewards card. Now they claim I don't qualify, adding new requirements AFTER installation. The new magically appearing requirements are: - you must have switch FROM a competitor TO AT&T. just signing up for service at 1 of 10 location

Questions

46

2

Connect "new" (Used) desktop to my account?

This concerns only 2 of my machines, others are working OK. puter I'm on right is an older Dell Optiplex 755 Win 7pro (Call it #1).  Second one is a Dell Optiplex 7010 Win 10pro (call it #2).  #2 will replace #1 when I have it set up.My ATT modem/router is connected to both by ethernet ca

Questions

28

2

0

Giant spool left after new fiber install

Who should I contact in regards to a giant spool left after a new fiber install in the area? It has been sitting and rusting for over a year. The spool has an AT&T shipping label on it. This is in the Richmond TX area.

Questions

23

1

0

Hooking up router to Ethernet

I'm trying to hook up my computer to a wired ethernet connection but the only option I seem to get is a wireless option. Any hints? Thanks. Mike K

Questions

20

1

0

Can a 5268ac be used as an access point behind a BGW210, or behind another 5268ac?

My old 5268ac gateway has been losing some of my Fixed IP Address settings after a few hours or a couple days. Since this feature seems to be failing, AT&T sent me a replacement gateway -- the BGW210. They also said I should NOT return the faulty 5268ac, so I would like to put it to good use unt

Questions

52

7

0

what type of work does technician need to do to upgrade from old ATT internet to U-verse?

I have been using old ATT internet using phone line and Motorola modem (I got from ATT) but it is too slow for work. Clocked at 450 kbps on one of this check-your-speed sites. I would like to upgrade to U-verse where I plug phone line into modem which I then plug into laptop. I think they call t

Questions

60

3

0

Accepted Solution

Official Solution

BGW210 access code

default Access code doesn't work

Questions

85

6

0

Engineer department contact info Alabama

Hi I need the contact info for engineering. For Cullman Al

Questions

213

5

0

Be the first to reply

(130)
AT&T won’t apply credits and marked my phones as a recycle after 2 years!

I bought to iPhones 13 pro max and traded in my iPhone 8 and IPhone SE . I waited more than a year for them to apply credits. Whenever I called customer service they use to tell me they haven’t received the phones. After talking to the supervisor I was told that my credits will be applied in 3 bi

Questions

 • Wireless

1

0

0

High Ping/Packet Loss Start Jan 27. Starts at 8pm every night. Alabama.

Everything is fine during the day. Not sure what else to say an i know im not the only one after reading the forums here. I am seeing incredible high ping in games, navigating websites, I'm dropping packets. Everything has been rebooted, updated, unplugged, etc. I am seeing tons of "Invalid IP P

Questions

 • Internet

4

0

0

ATT lied about $300 rebate

Offered a $300 Visa card for getting fiber one. Agent also offered $150 for getting the 1 gig .  Got the $150. Here’s all the excuses about why I didn’t the the Visa card.  Had to wait until  I had service for one month.  Reward center wasn’t authorized to give more than $200, t

Questions

 • Wireless

4

0

0

Same problem that hasn't been resolved.

I've tried numerous times thru chat or calls to ATT and so far NO help. I'm locked out of a sbcgobal.net email account I've had for YEARS. The password has been changed and my security questions have also been changed so I cannot reset the password.  

Questions

 • Email

4

0

0

Can't hear anyone when receiving calls and they can't hear me when I make a call on home phone.

Home phone rings and just has "Ringing" in the caller ID window. I answer but can't hear anyone on the line.  I can call out but the person on the other end can't hear me.

Questions

 • Home Phone

8

0

0

Phone not making my calls

My SOS is on from my esim. I had been trying to make calls for a few hours and now I can’t make any

Questions

 • Wireless

7

0

0

Trending Accepted Solutions

(117)

Accepted Solution

Official Solution

Closed

DirecTV cancelling Newsmax

I am a 12 year subscriber to DirecTV & have had AT&T cell service for 15 years. I am EXTREMELY disappointed that DirecTV is cancelling Newsmax—the last (Edited per community guidelines) news channel. If this is not resolved with Newsmax being restored I will be cancelling my subscriptions.

Questions

 • TV

9.1K

108

Accepted Solution

Official Solution

I would like to speak to a live person about my account

See subject. How can I contact in life person about my account? I am a senior on a fixed income and my bill increased nearly $20 per month. I cannot afford this. What can I do to reduce it?

Questions

 • Internet

1.2K

1

0

Accepted Solution

Official Solution

Contract Cancellation Fee - since when?

I signed up for a Unlimited Elite service with my own phone and recently had to switch to another carrier because of work. Why am I getting slapped with a contract cancellation fee when I was never told my account was set up under a contract. When I called AT&T to ask about my last bill there wa

Questions

 • Wireless

267

5

0

Accepted Solution

Official Solution

NEED ACCOUNT HISTORY RECORDS

Hi I need to be able to access my account history for phone calls/text messages for the month of July of 2022. It will only let me see the last couple days of the month and I need to be able to view the middle of the month. I don’t even know if anyone working in “Support” or “Customer Service” wi

Questions

 • Wireless

252

2

0

Accepted Solution

Official Solution

ATT Damaged by Fiber installation in our subdivision

I have called every number I can find in this forum with 0 help, over 25 transfers to the "correct" department. And it's getting to the point where I'm going to just file it with the BBB.  I'm posting here as a last ditch effort to avoid any more headache. ATT is installing fiber in our sub

Questions

 • Internet

251

6

0

Frequently Asked Questions

Expand all
Not finding what you're looking for?

Got a few minutes to learn more?

Check out these informative articles and resources.

Abstract rendering of Fiber optic internet.

EXPLAINER

What’s fiber internet?

Between remote work, gaming, streaming videos, social media, email, and so on, many of us spend a huge portion of our lives online. That’s what draws so many people to internet powered by fiber.
Woman working from home and videoconferencing with several colleagues.

TRENDING NOW

AT&T Fiber now delivers speeds up to 5 GIG

Is your home internet fast enough? Depending on speed tier availability and your household’s connectivity needs, you may choose an AT&T Fiber plan with hyper-gig speeds.
Three kids lounging on a sofa and browsing the web on their respective devices.

BLOG

A quick introduction to Wi-Fi 6

Wi-Fi 6 was designed to improve on previous standards in several ways, including more efficient battery usage, higher maximum bandwidth, improve security features, and more!
How can we help you today?
Shop phones
& devices
Bring your
own device
Upgrade phone
Add a line
to your plan
Download
myAT&T app
Get help online
Visit a store
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.