Pre-order the New Samsung Galaxy Z Flip4 & Galaxy Z Fold4 and, for a limited time, get twice the storage and a free case!
AT&T Internet Installation

AT&T Internet Installation

Tips for installing & connecting your equipment.

6.8K

(6491)
Moved dsl jack and have issues

Hello all. I recently relocated my DSL jack to another room and have been unable to get a signal since. I'm trying to avoid calling a tech out to avoid charges from correcting my mess but this is my last resort before having to do that. I've confirmed continuity on my new run, on my junction box, my

Questions

42

5

0

Poor workmanship on utility pole by my home

It's nice to see when people take pride in their workmanship. See attached images.  This was a new pole installed in front of my home three weeks ago.   AT&T, Comcast, and ComEd came out to finish the work and this is how it ended up.   Let's try to keep our neighborhoods loo

Questions

28

1

0

Speed Problem

As a result of our long-term follow-up and tests regarding the upload problem, we found an incompatibility in the internet port of the ISP router. We saw that the port speed is "100 Mbps Half Duplex" on the port where the router connects with the Fortinet firewall. The firewall's WAN port is set to

Questions

35

2

0

Feedback - Terribly Diasappointing Experience

I felt the need to share my experience setting up services with AT&T because it was hands down the most convoluted process and worst experience I have ever had with an internet provider. I am moved into what they call a "connected community" where AT&T internet is bundled into our rent.

Questions

33

2

0

Having difficulty getting service connected

My family and I recently moved to a new state, and my mother moved as well. We have been trying to get internet service established at her house, and AT&T (dsl) seems to be the only option. The trouble is, they insist that service is not available at her address (the online ordering system seems

Questions

54

3

0

Accepted Solution

Official Solution

Got Internet service installed today, installer damaged my floor.

I got AT&T internet service installed today, everything went well and all until the installer left, I noticed he moved the couches and scratched up my flooring. Can anyone help with this?

Questions

191

1

0

Trenching new internet line

I am scheduled to have a new internet line trenched in backyard by 7/27. I would like for someone to come to my location and verify that the old line is non repairable as trenching a new line will be very difficult.  I have concrete sidewalks and raised gardens that will be in the way.  I

Questions

36

2

0

PC connected through switch won't connect to internet

I have a BGW 320 and have a netgear switch connected to it. Everything was working fine until a couple of weeks ago when ATT had an outage for several hours.  The desktop PC (Win 10) connected to the switch suddenly stopped connecting to the internet and doesn't get an IP address.  After

Questions

140

8

0

Property Damage, Sedwick is the worst!

aug, 2019, moved into my house. AT&T tech drilled 5 holes in my floor from under the crawl space to wire the modem, but didn't use a single one. He tried to hide them from me. I wanted to file a claim, he tried to silicon them instead. I told him I need to file a claim to get it fixed for good.

Questions

49

4

0

Accepted Solution

Official Solution

Internet Slowness in Wheaton, IL

Internet access is available, but speeds are very slow. Are there known issues related to speed? No outage, but speed is very very slow. Almost unusable.

Questions

32

2

0

Moving to apartment without ONT box

I moved into an apartment a year ago that already had a white ONT box in the wall, so I did the self-install with AT&T Fiber. I'm now moving to a new place which is much older and doesn't have an ONT box or anything AT&T-related, just regular wall sockets. Once my service is activated at my

Questions

49

3

0

Service Box

Can you plug your service box into any electrical outlet in your house or just where the ONT comes in. Thanks, Mike

Questions

23

1

0

Need help?

Pinned posts

Most recent

View More

Need help connecting your router?

Shop the way you want

Free shipping & returns

Shop online with free shipping and returns.

Learn more

Same-day pickup

Order online and pick up in-store or curbside today. Subject to availability.

Find a store

Same-day delivery

Get same-day delivery with optional expert setup. Subject to availability. Select areas only.

Learn more

Live shopping assistance

Get help picking out the perfect device and plan with a live virtual expert.

Learn more
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.