AT&T Internet Installation

AT&T Internet Installation

Tips for installing & connecting your equipment.

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Accessing a website

I have a website domain from Cloudflare. I can access it from everywhere except on WiFi from my work. I have already flushed my DNS, changed my DNS cache provider and still won't load. Specifically the error is "took too long to respond"

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Connection

I can't seem to get anyone to come connect for internet and get several different answers from customer service. What are my options? I'm in an apartment, I'm told all they need to do is connect downstairs, had an appointment yesterday and no one came or called. 

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Help Needed

I am not 5 days with no service. A technician attempted to do an upgrade from 1g to 2g fiber before checking to see if the switch office couldn't even get 2g in my home. It was later determined 2g not possible. The technician left with the job because his manager told him to go to he next job. The r

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Set up

What do you do if ONT cord not included in box

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ATT is refusing to honor $250 rewards promised during signup

Hello, I ordered internet on 11/11/2022 and signed up during a promo (still active btw) that stated if I signed up for internet with a 1Gig plan or higher, I could receive $200 in rewards, plus and extra $50 for using their promo code ACTNOW/EXTRA50. I received 2 $50 rewards. When I called the rewar

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Need Underground connection

I am a builder and asking to get internet underground connections at Dallas TX 75204 address. Each building has 5 units, Total 10 units Where should I call

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New home construction

Built a new home this summer and was wondering if they would have to bury lines to the building. If so, who do I contact to get that started? Thank you in advance

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Low SNR and High CRC Errors

So a couple years ago AT&T switched are line from copper to fiber only from the neighborhood AT&T substation to the box that feeds the neighborhood and from there it’s goes to the houses on the original copper telephone cable that was installed in the 60’s. When we first upgraded us from the

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No internet

I moved recently, today is Christmas eve,  internet was supposed to be done 4 days ago,  still waiting.  Have contacted customer service 3 times and have got different answers.  Any one else have big problems with customer service?

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Wifi connection does not show up on my computer

I have a Toshiba computer using windows 10. My wifi does not show up on my computer. It shows other wifi connections but not mine. I can connect to my wifi in my other devices but not on this computer.

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Is AT&T DLP72362 expanable with more handsets

Is AT&T DLP72362 (from Costco) expanable with more handsets? If so, what model and where can it be purchased?

Questions

 • Home Phone

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Husband in South America (Santiago, Chile) all of a sudden cannot receive phone calls

Hello- My husband is in South America right now (Santiago, Chile) and all of a sudden cannot receive phone calls. When he's called, the phone doesn't ring and a message in Spanish comes up (we think it says that the number doesn't exist?). Voicemail is not an option.  He has been on the phon

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 • Wireless

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trade in credit

I traded in my iPhone 11 for a iPhone 14 pro and was supposed to get max credit. I mailed it back mid October. It is now February and I have not seen a credit.  I realize it takes 3 billing cycles and that has come and gone.  Who do I contact about this?  Thanks

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 • Wireless

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galaxy z flip phone (purple) Please HELP!!!

The motherboard failed Samsung says it was damaged and wants me to pay for it. It is only 6 months old. I have traded in my old phone and got this one free because of the promotion att was running now I have no phone and I still have 3 years with att. I don't know what to do

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 • Wireless

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No Voicemail Number

I have a Galaxy S20 FE 5G. I have been trying to set up my voicemail, and haven't been able to. For starters I accidentally deleted my voicemail number ages ago and haven't been able to get it back which I assume is the main issue I am dealing with here. How do I get the original VM number back?

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 • Wireless

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combine 2 emails

is there a way to combine 2 emails so I don't have to sign out of one to sign into the other?

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 • Email

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DirecTV cancelling Newsmax

I am a 12 year subscriber to DirecTV & have had AT&T cell service for 15 years. I am EXTREMELY disappointed that DirecTV is cancelling Newsmax—the last (Edited per community guidelines) news channel. If this is not resolved with Newsmax being restored I will be cancelling my subscriptions.

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 • TV

10.8K

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I would like to speak to a live person about my account

See subject. How can I contact in life person about my account? I am a senior on a fixed income and my bill increased nearly $20 per month. I cannot afford this. What can I do to reduce it?

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 • Internet

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NEED ACCOUNT HISTORY RECORDS

Hi I need to be able to access my account history for phone calls/text messages for the month of July of 2022. It will only let me see the last couple days of the month and I need to be able to view the middle of the month. I don’t even know if anyone working in “Support” or “Customer Service” wi

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 • Wireless

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Contract Cancellation Fee - since when?

I signed up for a Unlimited Elite service with my own phone and recently had to switch to another carrier because of work. Why am I getting slapped with a contract cancellation fee when I was never told my account was set up under a contract. When I called AT&T to ask about my last bill there wa

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 • Wireless

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ATT Damaged by Fiber installation in our subdivision

I have called every number I can find in this forum with 0 help, over 25 transfers to the "correct" department. And it's getting to the point where I'm going to just file it with the BBB.  I'm posting here as a last ditch effort to avoid any more headache. ATT is installing fiber in our sub

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 • Internet

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EXPLAINER

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Between remote work, gaming, streaming videos, social media, email, and so on, many of us spend a huge portion of our lives online. That’s what draws so many people to internet powered by fiber.
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AT&T Fiber now delivers speeds up to 5 GIG

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BLOG

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