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AT&T Internet Installation

AT&T Internet Installation

Tips for installing & connecting your equipment.

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Construction hole on my property

Att is doing construction in our area, probably laying cable. We live in Creekside Farms Subdivision off of Goodwin Lane in New Braunfels. We specifically live on Orion Drive. We had a hole dug between our properties back in mid October and it is still sitting there with no work that has been done f

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Can’t get internet at my home can you help?

Edilson (Edited as per community guidelines)I have called before and have told me that internet isn’t available in my home. That might not be Internet cables in my home.

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AT&T bored through my sewer line - on hold for over an hour

I called the number recommended in several forum posts and got the nicest lady. She listened to my issue and attempted to connect me to the risk management/claims department. By her own admission, it took her 3 different attempts to get the right department because the numbers she had were disconnec

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I Need Help With Installation

The story is too long to explain. So I'm just going to cut to my question. Line 2 of my DSL is down. To fix it, I was given 2 telephone wire connectors to attach to this telephone thingy (Picture).The thing is, I no idea where to put them. I was told it was an easy task. Anybody know what to do? If

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Does an installation technician need to come to my new home if I'm transferring my Internet or TV service?

Moving services & going from Internet1000 to Basic Internet . Just need to know if a tech needs to come install anything if Im taking Gateway from old residence . Thanks!

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Bgw210 future install date

The date of activation in my smart home app now says 12/30/2037- what’s this about ?

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Install time update

An ATT tech was supposed to install internet between 10-12 today. They’re still not here and no updates are available by text or the MyATT app. 12 others in my building also have installs today and management leaves at 4 pm. Nobody has been updated.

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Installation run around

I have been trying to get my internet setup since the Dec 22nd. Every time I call into ATT customer service I am given a different story about what my internet installation situation is. First I was sent a self install modem. Then they lost it and resent it. Then I was told I needed a full install s

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How can I get internet like everyone else?

9 years ago I purchased some property and put a home on it. I have tried for the last 9 years to get internet to no avail. I have been told every excuse in the book as to why I can't have it but everyone else around me can. 2 years ago my neighbor purchased the land next to me and built a house. Poo

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Trying to get service at new construction for 6 months

I have been trying to get service at my new construction since May 2022. My house is built on a subdivided lot that previously had high-speed (100Mbps) service (and still shows as available service). The houses I share property lines with on the east and north sides also have this service. My house

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Incorrect caller ID on calls to India

I have international calling activated in my account. Since last few weeks, whenever I call India (used +91 prefix) the person I call gets incorrect caller ID (starting with +91) instead of my US number. Also the call voice quality is terrible. I have to disconnect and call back again few times befo

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 • Wireless

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VISA Reward Cards Expired

It makes no sense that AT&T VISA Reward Cards have expiration dates. The money on them was our incentive for getting AT&T, but we just realized that the cards expired a week ago -- even though checking their balances by phone reveals they still have balances on them that we cannot access. I

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 • Internet

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Pool Phone Requirements

As part of our HOA, we have a neighborhood private pool that requires a phone line be established for 911 emergency calls. This is a requirement (I assume) by the City of Austin, where this pool is located. Can anyone direct me where I can go to find out exactly what the requirements are for this ph

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 • Home Phone

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I'm not recieving phone calls from 402 area code

The caller is NOT even given the option to leave a message. The call is not showing in my 'missed' calls log. I have a S21 Ultra which is a replacement for another S21 Ultra in Jan 23. AT&T store could not fix the problem and said to order another S21 Ultra...

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 • Wireless

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No longer showing read receipt in text

HI, My boyfriend and I both have the Samsung Galaxy S22+.  After he did the upgrade this weekend, neither one of us see or have the notifications of Delivered, read, etc.  We have not changed our settings, and they all show that we should be getting them 

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 • Wireless

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email account hacked

My email subaccount ([email scrubbed]) has been hacked. I know this because several people have received emails supposedly from me (that I did not send), asking them to buy gift cards on my behalf.  I have not received any emails for the last 2 days on this subaccount.    I have alre

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 • Email

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I what to buy a gateway

I want to buy a gateway to replace my 2Wire 198. Is that possible, and will AT&T configure it to my current internet service?

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 • Internet

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The S23 is here for 2023! - Check out the latest Galaxy Smartphone from Samsung!

Spice up your chakra with The Samsung S23 Ultra Let's get to it. New phones mean new hardware and software to boot. One of those features is Advance Night Photography for epic night shots! Not just that, the main camera is something to talk about with its 200 MP (Wide) lens, leaps from its predeces

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 • Wireless

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Cancel a Line on my account

I have paid off all phones on my account and would like to cancel one phone permanently. Can you explain how to do this?

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 • Wireless

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can't ACCESS my old SBCGlobal.net Email that i haven't used over 10 years

I tried to login on here but it says it's can't find it but my old Facebook account shows that it has been linked to an sbcglobal.net email. im having trouble finding it here or any information. since my dad was the one who made the account for me when I was very young. it's been about over 15 years

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 • Email

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Unlock Device

Not a att customer but my phone is locked to there network

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 • Wireless

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