AT&T Internet Installation

AT&T Internet Installation

Tips for installing & connecting your equipment.

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When a simple transfer of service goes wrong

The apartment building I live in or I should say lived in, had a water pipe break that soaked all 4 of the apartments in that section of the building. This happened Christmas Eve afternoon. It was determined 3 days later that I was going to have to move out temporarily until my apartment was rebuilt

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replaceing a pole with power pole

Hello, I am a contractor is San Antonio, our client has a ATT data only pole in the middle of his front yard. He is upgrading his service and would like to put the new power pole and ATT service onto the new pole and remove the middle pole.  Who would I talk to about this at ATT?

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Serious Customer service issues

Middle of December the land line connected to the intercom system was damaged by a fire. We were told by an At&T repairman to call and suspend service to the line until it was repaired.  Called and spoke to a very helpful agent that discussed changing the line to a voice over IP which woul

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Broadband Wall Jack

My broadband is showing solid red. Is this why?

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Construction hole on my property

Att is doing construction in our area, probably laying cable. We live in Creekside Farms Subdivision off of Goodwin Lane in New Braunfels. We specifically live on Orion Drive. We had a hole dug between our properties back in mid October and it is still sitting there with no work that has been done f

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Can’t get internet at my home can you help?

Edilson (Edited as per community guidelines)I have called before and have told me that internet isn’t available in my home. That might not be Internet cables in my home.

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AT&T bored through my sewer line - on hold for over an hour

I called the number recommended in several forum posts and got the nicest lady. She listened to my issue and attempted to connect me to the risk management/claims department. By her own admission, it took her 3 different attempts to get the right department because the numbers she had were disconnec

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I Need Help With Installation

The story is too long to explain. So I'm just going to cut to my question. Line 2 of my DSL is down. To fix it, I was given 2 telephone wire connectors to attach to this telephone thingy (Picture).The thing is, I no idea where to put them. I was told it was an easy task. Anybody know what to do? If

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Does an installation technician need to come to my new home if I'm transferring my Internet or TV service?

Moving services & going from Internet1000 to Basic Internet . Just need to know if a tech needs to come install anything if Im taking Gateway from old residence . Thanks!

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Bgw210 future install date

The date of activation in my smart home app now says 12/30/2037- what’s this about ?

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can't ACCESS my old SBCGlobal.net Email that i haven't used over 10 years

I tried to login on here but it says it's can't find it but my old Facebook account shows that it has been linked to an sbcglobal.net email. im having trouble finding it here or any information. since my dad was the one who made the account for me when I was very young. it's been about over 15 years

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 • Email

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Access card cannot be read- multiple restarts- please help!

About a month ago, I began receiving an error message code that said my (main receiver) access card could not be read. Incredibly frustrating (especially during the playoffs) - the work around was restarting the device and then it worked. ...until during the course of watching a recorded 30 minute s

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 • TV

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AT&T won’t apply credits and marked my phones as a recycle after 2 years!

I bought to iPhones 13 pro max and traded in my iPhone 8 and IPhone SE . I waited more than a year for them to apply credits. Whenever I called customer service they use to tell me they haven’t received the phones. After talking to the supervisor I was told that my credits will be applied in 3 bi

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 • Wireless

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High Ping/Packet Loss Start Jan 27. Starts at 8pm every night. Alabama.

Everything is fine during the day. Not sure what else to say an i know im not the only one after reading the forums here. I am seeing incredible high ping in games, navigating websites, I'm dropping packets. Everything has been rebooted, updated, unplugged, etc. I am seeing tons of "Invalid IP P

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 • Internet

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ATT lied about $300 rebate

Offered a $300 Visa card for getting fiber one. Agent also offered $150 for getting the 1 gig .  Got the $150. Here’s all the excuses about why I didn’t the the Visa card.  Had to wait until  I had service for one month.  Reward center wasn’t authorized to give more than $200, t

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 • Internet

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Same problem that hasn't been resolved.

I've tried numerous times thru chat or calls to ATT and so far NO help. I'm locked out of a sbcgobal.net email account I've had for YEARS. The password has been changed and my security questions have also been changed so I cannot reset the password.  

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 • Email

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DirecTV cancelling Newsmax

I am a 12 year subscriber to DirecTV & have had AT&T cell service for 15 years. I am EXTREMELY disappointed that DirecTV is cancelling Newsmax—the last (Edited per community guidelines) news channel. If this is not resolved with Newsmax being restored I will be cancelling my subscriptions.

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 • TV

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I would like to speak to a live person about my account

See subject. How can I contact in life person about my account? I am a senior on a fixed income and my bill increased nearly $20 per month. I cannot afford this. What can I do to reduce it?

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 • Internet

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Contract Cancellation Fee - since when?

I signed up for a Unlimited Elite service with my own phone and recently had to switch to another carrier because of work. Why am I getting slapped with a contract cancellation fee when I was never told my account was set up under a contract. When I called AT&T to ask about my last bill there wa

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 • Wireless

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NEED ACCOUNT HISTORY RECORDS

Hi I need to be able to access my account history for phone calls/text messages for the month of July of 2022. It will only let me see the last couple days of the month and I need to be able to view the middle of the month. I don’t even know if anyone working in “Support” or “Customer Service” wi

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 • Wireless

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ATT Damaged by Fiber installation in our subdivision

I have called every number I can find in this forum with 0 help, over 25 transfers to the "correct" department. And it's getting to the point where I'm going to just file it with the BBB.  I'm posting here as a last ditch effort to avoid any more headache. ATT is installing fiber in our sub

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 • Internet

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