AT&T Internet Installation

AT&T Internet Installation

Tips for installing & connecting your equipment.

6.8K

(6474)
Internet Availability (or not)

Online it states no internet options are available at my location. There are buried att cables across the street, and a bell south (now owned by att) box in my backyard. I have called several times about cost to build, and been told they would elevate the request to the engineers. Every time I call

Questions

33

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Neighbors have WiFi but I don’t

We’ve recently moved into a newly built house in a new development. The 6th of this month to be precise. We’ve had several appointments with people not showing up or calling to set up fiber. First they were supposed to be here on the 8th Friday. When they didn’t show up we called and they said there

Questions

40

5

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Not surprised to be totally unsatified

I booked an install appt from 10 to 12 online. I got a text at around 10 that the tech was running late and would be here at 12. At 4 pm, I called and was told they only had 1 person for the area and it would be 6 or 630 before someone could be here. The tech calls at 605 saying he just got my order

Questions

26

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Access to router physically blocked by AT&T tech’s poor placement in condo panel; can’t access RJ-45 ports.

Initial service installation in a condo. Condo has a dedicated panel in the wall for all vendors to use. AT&T Tech positioned router in a way that blocked all access to the four RJ-45 ports. I need those ports. How am I supposed to plug-in peripherals??! I don’t want to pay $99 for a tech t

Questions

19

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Moved dsl jack and have issues

Hello all. I recently relocated my DSL jack to another room and have been unable to get a signal since. I'm trying to avoid calling a tech out to avoid charges from correcting my mess but this is my last resort before having to do that. I've confirmed continuity on my new run, on my junction box, my

Questions

41

5

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Poor workmanship on utility pole by my home

It's nice to see when people take pride in their workmanship. See attached images.  This was a new pole installed in front of my home three weeks ago.   AT&T, Comcast, and ComEd came out to finish the work and this is how it ended up.   Let's try to keep our neighborhoods loo

Questions

27

1

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Speed Problem

As a result of our long-term follow-up and tests regarding the upload problem, we found an incompatibility in the internet port of the ISP router. We saw that the port speed is "100 Mbps Half Duplex" on the port where the router connects with the Fortinet firewall. The firewall's WAN port is set to

Questions

34

2

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Feedback - Terribly Diasappointing Experience

I felt the need to share my experience setting up services with AT&T because it was hands down the most convoluted process and worst experience I have ever had with an internet provider. I am moved into what they call a "connected community" where AT&T internet is bundled into our rent.

Questions

31

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Having difficulty getting service connected

My family and I recently moved to a new state, and my mother moved as well. We have been trying to get internet service established at her house, and AT&T (dsl) seems to be the only option. The trouble is, they insist that service is not available at her address (the online ordering system seems

Questions

48

3

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Accepted Solution

Official Solution

Got Internet service installed today, installer damaged my floor.

I got AT&T internet service installed today, everything went well and all until the installer left, I noticed he moved the couches and scratched up my flooring. Can anyone help with this?

Questions

190

1

0

Accepted Solution

Official Solution

Closed

AT&T property claims for damages

PROPERTY DAMAGE CLAIMS  Helpful information to file claims with AT&T Accidents happen, and we apologize for any inconvenience you may be experiencing. Whether you need to file a new claim with AT&T or track an existing claim, we’ve got you covered.   Claim Information AT&am

Questions

224.4K

75

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Trenching new internet line

I am scheduled to have a new internet line trenched in backyard by 7/27. I would like for someone to come to my location and verify that the old line is non repairable as trenching a new line will be very difficult.  I have concrete sidewalks and raised gardens that will be in the way.  I

Questions

31

2

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