Pre-order the New Samsung Galaxy Z Flip4 & Galaxy Z Fold4 and, for a limited time, get twice the storage and a free case!
AT&T Internet Installation

AT&T Internet Installation

Tips for installing & connecting your equipment.

6.8K

(6480)
New underground Service at New construction home.

I need to get the underground line installed at a new residence. Customer service wants me to set up new service in order to install.   I will not be living there, it is being built for a rental.   Please advise who to contact in order to proceed

Questions

18

1

0

Having Issue With This Service

I recently installed this internet service. I was working great the first few days, but now I am having a problem. Sometimes internet connection failed. I don't know the problem is having due to the installation process. Could someone please give me some ideas about this?

Questions

52

6

0

Closed

Att entered my property and ran neighbors wire over my property without my permission.

A AT&T tech ran my neighbors fiber line across the power lines and then ran the line over the back corner of my property. All this was done without my permission. I need to have the wire rerun so it does not traverse over my yard

Questions

2.5K

10

Easement

We have an issue with At&T line which was at one time Northwestern Bell in an easement under a building at [EDITED] Plato Boulevard, St. Paul, MN 55102 that we are trying to sell. I do not know if the line is active or inactive. If it is inactive will you abandon it. If it is active it may need

Questions

29

2

0

Router ordered for internet downgrade?

My internet promo expired so I downgraded my Internet 500 to 300 plan, but surprisingly I got a BGW210 router in the mail from ATT. I currently have a BGW320 already hooked up and don't know why an older router got ordered without me knowing. The plan on my account still hasn't switched over and I d

Questions

46

1

0

Self-Install isn't working...

I ordered ATT Basic 5 because fiber is not available at my apartment address. The modem (BGW-210) came yesterday, and I attempted to self-install.  I plugged in the green cable to phone jack in the apt. and plugged the power cord in.  It got halfway through the process then the Home Manag

Questions

69

4

0

New business construction

We are going to break ground on a new car wash in late August and the city wants us to remove the current power poles and go underground. There are ATT phone lines on these poles and will also need to go underground.  Please advise me on who I need to contact.  the address is:  [EDI

Questions

28

2

0

Waiting 2 months on installation fixed wireless

I originally ordered fixed wireless on May 28th, 2022. Everytime att says they cannot schedule installation at this time due to lack of technicians but will call. They never call and I have had to call them numerous times and the issue never gets resolved. Att cancels the order on their end everytim

Questions

26

2

0

Parent or guardian being present during installation.

I have someone coming over to install new wifi at my house but my parent will not be home and i have no idea what time the person will be coming to instal it. So can i just ask another guardian of mine to come over so the installation can be done?

Questions

22

1

0

Cannot get internet to stay connected on roku

Just had new WiFi internet installed and can’t get my Roku or phone to stay connected to WiFi/internet

Questions

22

1

0

Awful Customer Service

Today it is the third day that my U-Verse home internet is not working, after multiple attempts to share my internet technical malfunction with the customer agents, finally after hours I got connected with two of the agents two times but they were unable to detect and find a solution for my internet

Questions

39

5

0

RE: Turbo Hotspot 2

Seeking forum for turbo hotspot 2

Questions

105

2

0

Need help?

Pinned posts

Most recent

View More

Need help connecting your router?

Shop the way you want

Free shipping & returns

Shop online with free shipping and returns.

Learn more

Same-day pickup

Order online and pick up in-store or curbside today. Subject to availability.

Find a store

Same-day delivery

Get same-day delivery with optional expert setup. Subject to availability. Select areas only.

Learn more

Live shopping assistance

Get help picking out the perfect device and plan with a live virtual expert.

Learn more
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.