AT&T Internet Installation

AT&T Internet Installation

Tips for installing & connecting your equipment.

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Internet and Wi-Fi Troubleshooting for a Single Device – Solutions & Help

Learn why one of your devices may not be connecting to Wi-Fi Even AT&T employees run into issues with the internet. The thing about the internet, there are many reasons why your device may not connect. I have experienced a few myself and have even helped my family address some issues. Below yo

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Construction development

I am a developer and trying to get up with the construction development or engineering department. Customer service in India gets me nowhere. Anyone have a number?

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AT&T cut lines in 2 places 11 days ago in home of elder & will only "give an update in 7 days" in spite of 2 missed fix dates. Please help.

We need someone to please come fix the man made error of chopping lines in 2 places. So far, two fix dates no one has shown up. Now they say they will update in 7 days. This is horrible service. The elderly people here have no way to call for help, no house alarm working, no entertainment, no intern

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Fiber install location questions

Hello I live in a decently old house it’s approx 4600sqft and I would like to plan out my configuration. I’m hoping to place my ont at the upstairs loft area which has a connected deck. I just want to confirm that this is possible. So they would need to send line to side of house up the outside wall

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Internet

Get prices on monthly wi fi internet? Mediacom has the worst service ever with lying and follow up with repairing your internet when it’s not working… I drove twice to pu modem box twice because they never had and openings for repairing internet and they don’t follow thru when they state they’ll be

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Need internet

Please install internet

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Moving overhead lines to underground

Hello, I have a site that has cable, internet and phone above ground on poles. The owner would like to have the poles removed and the cables direct buried in conduit. Who would I talk to about reviewing this?

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Damage to Gutter Downspout by AT&T Communication Lines Attached to It

Hello:I have tried calling multiple AT&T contact numbers and transferred to different departments, however, no one has been able to assist me with filing a property damage claim with AT&T. On Saturday, 01/14/23, my tenants contacted me because their internet went out and the gutter downspou

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IP Passthru static IP connecting to a Cisco3750x 10GB port

Hello - I am trying to connect my BGW320 into a 10GB port on a Cisco3750, then from another 10GB port on the 3750 goes to my ASUS AX11000 (with a static IP block /29 from AT&T). I have configured my ASUS router with the static IP information however, I cannot seem to get internet access when I

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AT&T installer does not show up

I moved into a new place in the beginning of the year (2023) I made several appointments for AT&T to install the wifi to the new building but they never showed up. They did this about 3 more times and customer service barley helps. They just reschedule appointment in which they never show up. It

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Next phone upgrade

So I turned in my iPhone 12 to upgrade for the 14pro max and I was supposed to mail it in but I wasn’t sure how to get a label so I turned it in a one of the AT&T stores. The stores sent the phone in but for a month they said they didn’t receive my phone yet and was gonna charge me so I filed a

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 • Home Phone

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Sent emails disappeared from my sent folder

My sent emails from 9/14/2020 through 1/7/2023 are suddenly missing from my sent email folder from webmail and my phone app! I have the option selected to save my sent emails in the sent folder.  I know they were all there recently as I do refer back to previously sent emails.  I noticed

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 • Email

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Physical address where AT&T equipment is returned

I need the physical address, I'm filling out a form for USPS to find out where my package is. They want the address. It was not printed on my shipping label I received from AT&T.

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 • Internet

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locked out of bellsouth.com email

I am locked out of email. THe security questions don't accept my answers (think it's been hacked). No option to reset password with email or phone. No help at ATT. Anyone have suggestions? Thanks

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 • Email

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Why send AT&T Serviceman not requested?

I have had AT&T service for many years and loved it. I recently requested to change my TV service and Internet to reduce my monthly bill by removing unnecessary items.  The automated AT&T Customer service system has sent someone to convert me to another type of account with no discuss

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 • Home Phone

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My iPhone 14 stopped getting verification texts

Sometime over the last weekend my iPhone 14 stopped getting verification texts and notifications from my banks. These are things like verifications when trying to log on from an unfamiliar device or messages when I make a charge on my credit card. Some things to note... I have made no changes to

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 • Wireless

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DirecTV cancelling Newsmax

I am a 12 year subscriber to DirecTV & have had AT&T cell service for 15 years. I am EXTREMELY disappointed that DirecTV is cancelling Newsmax—the last (Edited per community guidelines) news channel. If this is not resolved with Newsmax being restored I will be cancelling my subscriptions.

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 • TV

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I would like to speak to a live person about my account

See subject. How can I contact in life person about my account? I am a senior on a fixed income and my bill increased nearly $20 per month. I cannot afford this. What can I do to reduce it?

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 • Internet

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NEED ACCOUNT HISTORY RECORDS

Hi I need to be able to access my account history for phone calls/text messages for the month of July of 2022. It will only let me see the last couple days of the month and I need to be able to view the middle of the month. I don’t even know if anyone working in “Support” or “Customer Service” wi

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 • Wireless

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Contract Cancellation Fee - since when?

I signed up for a Unlimited Elite service with my own phone and recently had to switch to another carrier because of work. Why am I getting slapped with a contract cancellation fee when I was never told my account was set up under a contract. When I called AT&T to ask about my last bill there wa

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 • Wireless

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ATT Damaged by Fiber installation in our subdivision

I have called every number I can find in this forum with 0 help, over 25 transfers to the "correct" department. And it's getting to the point where I'm going to just file it with the BBB.  I'm posting here as a last ditch effort to avoid any more headache. ATT is installing fiber in our sub

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 • Internet

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EXPLAINER

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Between remote work, gaming, streaming videos, social media, email, and so on, many of us spend a huge portion of our lives online. That’s what draws so many people to internet powered by fiber.
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BLOG

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