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AT&T Internet Installation

AT&T Internet Installation

Tips for installing & connecting your equipment.

6.8K

(6503)
How can I contact with tech?

Hi, Due to the recent problem of my gatway, I made appointment with tech today. Appointment was 8:00 am - 6:00 pm. Time range was too broad. I have waited tech all day long and I cannot receive any contact. Although several hours are still remained, I want to talk to my tech. Are there any

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25

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Petition for higher internet speeds in my area

How can I begin an online forum/petition to increase the internet speeds in the area in which I will be moving. I will be forced to drop from internet 300 down to internet 18 which as you all know is a SIGNIFICANT drop in speeds. I’ve spoken to every customer service rep I could, and they all say th

Questions

176

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My appointment disappears

Hi, Due to my problem for installing internet, I made appointment today. However, tech is not comming and my appointment disappeared. I was able to see the info of my appointment in the website and app. However, it was deleted. Now, it is hard to find how to reschedule. What should I do?

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14

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Broadband solid red light BGW210

I have tried to install gatway BGW210 myself. However internet is not connected and broadband is still red. How can I fix it?

Questions

47

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No call for install appointment 3 weeks following new service order

Has anyone else had this situation where they don't even call to set up an appointment for nearly 3 weeks? It's getting pretty infuriating when my job is on the line because my current provider prevents me from doing my job from home in a timely manner.  I've called and called and have gotten

Questions

14

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Installer accidentally unhooked our internet while installing service next door

I am so angry! Friday morning an installer was running my neighbors lines from the underground box in my front yard. Right in the middle of my work… my internet went out.  Wifi is gone. Cannot even use the tv due to us being streaming only.  When I ran to the front door to let him know

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23

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No internet or tv service

Each morning between the hours 1 am-6 am I have no internet or tv service why is that? no error message either

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35

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Installing New Internet line

I am looking for the contact information for installing new internet. When I use the address checker for available service on the website, it shows no internet plans are available. I have a 3 neighbors (one .16 miles down the road from me and two .16 miles up to road from me) who all have 10 mbps in

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30

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Accepted Solution

Coax vs Cat5

Hi fellow AT&T users and AT&T spying moderators lol. Simple question. Asking for a friend.   What year did AT&T phase out Coax cables?  

Questions

26

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Accepted Solution

New home and can’t connect with at internet

I just moved into a new build and scheduled att to come install internet. THe house next door is still under construction and the att technician stated he was not able to set up internet because the terminal was buried under a pile of sand and probably broken which supposedly happens often. It’s now

Questions

38

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no show at appt time and waited all day

I made appointment at 7am on 1/23/22 for a 8-12pm window. At 11am text comes thru saying tech will be late. At 1pm I called customer support and she reassured me tech was late and still coming out. It's now 5pm. No update. Wasted my whole day. Thanks AT&T you guys get paid on time every month..

Questions

231

10

Hooking up wifi only

My cable is about to go past what we can pay so I need to cancel cable and keep Wi-Fi but there is so may wires back there, I don't know which goes where for streaming services. I have watched YouTube videos, but it got confusing cause some of those people seemed to be as confused as me. Can someone

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