AT&T Internet Installation

AT&T Internet Installation

Tips for installing & connecting your equipment.

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AT&T access point causing damage to my house.

1) I live in a new construction and AT&Ts access point is flooding and causing damage to the foundation of my house because it was installed improperly. Who do I speak to about fixing this. 2) AT&T workmen came to work in the access point and left it messy. 3) Customer Service...trash

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Property Damage

I am building a new house when it came time for our plumber to connect the underground water line to the home. We discovered our water lines had been damaged and ATT cable lines were running on top of our water line. We contacted ATT and they sent 3 reps out to access the damage. Each rep confirmed

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Wifi

Got the home internet installed 2 days ago .I cannot get any of my devices to see the wi fi connection .Only my phone picks it up but on the home manager it shows the internet is up and running fine .No one has a answer think I will just cancel and go back to my old internet service

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Accessing a website

I have a website domain from Cloudflare. I can access it from everywhere except on WiFi from my work. I have already flushed my DNS, changed my DNS cache provider and still won't load. Specifically the error is "took too long to respond"

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Connection

I can't seem to get anyone to come connect for internet and get several different answers from customer service. What are my options? I'm in an apartment, I'm told all they need to do is connect downstairs, had an appointment yesterday and no one came or called. 

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Help Needed

I am not 5 days with no service. A technician attempted to do an upgrade from 1g to 2g fiber before checking to see if the switch office couldn't even get 2g in my home. It was later determined 2g not possible. The technician left with the job because his manager told him to go to he next job. The r

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Set up

What do you do if ONT cord not included in box

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Need Underground connection

I am a builder and asking to get internet underground connections at Dallas TX 75204 address. Each building has 5 units, Total 10 units Where should I call

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New home construction

Built a new home this summer and was wondering if they would have to bury lines to the building. If so, who do I contact to get that started? Thank you in advance

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Low SNR and High CRC Errors

So a couple years ago AT&T switched are line from copper to fiber only from the neighborhood AT&T substation to the box that feeds the neighborhood and from there it’s goes to the houses on the original copper telephone cable that was installed in the 60’s. When we first upgraded us from the

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Same issue can't ping the gateway

​Started in early February.​ ​first technician changed the modem.​ ​Second technician told me my twisted pairs were bad.​ ​third technician changed the port ay the street​ ​Fourth technician conditioned the lines. ​ ​Fifth technician said he would escalate the problem and get back to me which h

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Can I get Call Protect, without losing my grandfathered in cheap plan?

We have a grandfathered in plan rate, that does not include unlimited data (because we don't need it). Would joining up for call protect change my plan & it's rate?  I was told that if I ever change my plan again out of this grandfathered in rate, I will never be able to go back again.

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customer service

Is there anyway I can get AT&T to honer the bill they promised? An At&t representative promised a reasonable amount and then my bill increased every month. I've talked for hours and hours talking to AT&T reps in the Philippines to no avail. AT&T has the Worst customer service!

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Business Account that can't see their bill online or add devices

So our growing business has over 100 devices from our two accounts since last year. As of current, I have to call to order devices and the process takes forever. However, we're never able to get a breakdown of our bill but we can see it on our statement. When we go to the website, it just shows us a

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Login problems with all email apps

I can't get any of my email apps to work with my email accounts anymore. I have tried Windows Mail and then Blue Mail and now Thunderbird and always get the same runaround - Can't recognize the login and password - maybe reset password-uh oh something is wrong -don't recognize that login and passwor

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Compliment Employees

I really wish it was easier to deliver a compliment to your company regarding your employees, but it really is not easy at all. The survey I was sent asked me two questions regarding what my visit was for and then concluded. Nothing about the service given to me and my Google search provided no othe

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High Speed Internet Down SIX DAYS - Neighborhood Outage - NO PROGRESS

Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei

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U-Verse and Internet (Fiber)

We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $

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I need to get my old iPhone that I sold unlocked.

I need to get my old iPhone that I sold unlocked. I do not want to unlock my new iPhone.

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Report outage

Is there any way to report an outage on a landline besides staying on hold for an hour or more??

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scam?

I keep getting an e mail saying as of March 16th my e mail will be locked out unless I update. Is this a scam? Also I tried multiple times to up date but the message always reads "there is a problem" and I can't go any further.

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