AT&T Internet Installation

AT&T Internet Installation

Tips for installing & connecting your equipment.

7K

Ask a question

Pinned posts

(0)
No conversations found!
(6758)
Serious Customer service issues

Middle of December the land line connected to the intercom system was damaged by a fire. We were told by an At&T repairman to call and suspend service to the line until it was repaired.  Called and spoke to a very helpful agent that discussed changing the line to a voice over IP which woul

Questions

31

1

0

Broadband Wall Jack

My broadband is showing solid red. Is this why?

Questions

73

1

0

Accepted Solution

Official Solution

Can’t get internet at my home can you help?

Edilson (Edited as per community guidelines)I have called before and have told me that internet isn’t available in my home. That might not be Internet cables in my home.

Questions

76

3

0

AT&T bored through my sewer line - on hold for over an hour

I called the number recommended in several forum posts and got the nicest lady. She listened to my issue and attempted to connect me to the risk management/claims department. By her own admission, it took her 3 different attempts to get the right department because the numbers she had were disconnec

Questions

33

2

0

I Need Help With Installation

The story is too long to explain. So I'm just going to cut to my question. Line 2 of my DSL is down. To fix it, I was given 2 telephone wire connectors to attach to this telephone thingy (Picture).The thing is, I no idea where to put them. I was told it was an easy task. Anybody know what to do? If

Questions

75

7

0

Accepted Solution

Official Solution

Does an installation technician need to come to my new home if I'm transferring my Internet or TV service?

Moving services & going from Internet1000 to Basic Internet . Just need to know if a tech needs to come install anything if Im taking Gateway from old residence . Thanks!

Questions

185

1

0

Bgw210 future install date

The date of activation in my smart home app now says 12/30/2037- what’s this about ?

Questions

40

1

0

Install time update

An ATT tech was supposed to install internet between 10-12 today. They’re still not here and no updates are available by text or the MyATT app. 12 others in my building also have installs today and management leaves at 4 pm. Nobody has been updated.

Questions

32

1

0

Installation run around

I have been trying to get my internet setup since the Dec 22nd. Every time I call into ATT customer service I am given a different story about what my internet installation situation is. First I was sent a self install modem. Then they lost it and resent it. Then I was told I needed a full install s

Questions

29

1

How can I get internet like everyone else?

9 years ago I purchased some property and put a home on it. I have tried for the last 9 years to get internet to no avail. I have been told every excuse in the book as to why I can't have it but everyone else around me can. 2 years ago my neighbor purchased the land next to me and built a house. Poo

Questions

57

2

0

Be the first to reply

(208)
Upgrade cancelled due to non verified ID

Why won’t my ID count as verification for my upgrade? Everyone on our account is an authorized user, but it says not verified and cancels the order. It’s so frustrating!  I have tried twice and at 7pm the next day, both times, my order is cancelled!  My ID is legit and up to date!  

Questions

1

0

0

Printer

We have an HP OfficeJet Pro 6970 and have had major issues over the last 2 years with inconsistent connection to the printer. After researching this, a number of other ATT customers are having this issue.  So, what brand / model printer do you recommend to work with our router? 

Questions

1

0

0

Message codes

I used to have att prepaid. I got my phone records going back to 2018. There is a long code that appears quite frequently that I can’t seem to find an answer to who it is connected to. The code is 1111301000. How can I find out who or what this would belong to? On the records it has it as the origin

Questions

3

0

0

Error message on PC: "Something's gone wrong"

Using a Windows 11 PC web browser I get the error message "Something's gone wrongWe may be having trouble with your connection. Connecting your device to Wi-Fi could help fix the issue or try again later." However, AT&T Yahoo mail is working normally on my Android phone and tablet. Only get

Questions

5

0

0

Sign in code not being sent

When I try to access my email at [email scrubbed], I get the message saying it wants to verify my identity and will send a code to my cell. I've tried several times and I never get the code. This has been happening at least 3 days.

Questions

0

0

0

Something's gone wrong We may be having trouble with your connection. Connecting your device to Wi-Fi could help fix the issue or try again

Trying to log into my ATT yahoo email account from my laptop and keep getting the error message placed in the subject heading. And here it is again just for fun: Something's gone wrong We may be having trouble with your connection. Connecting your device to Wi-Fi could help fix the issue or tr

Questions

5

0

0

Trending Accepted Solutions

(403)

Accepted Solution

Official Solution

High Speed Internet Down SIX DAYS - Neighborhood Outage - NO PROGRESS

Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei

Questions

411

6

0

Accepted Solution

Official Solution

Text/call log

I am trying to see my text and call log data from my AT&T app and it only shows me usage data as a whole under inverse data. Why is that happening?

Questions

363

1

Accepted Solution

Official Solution

U-Verse and Internet (Fiber)

We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $

Questions

319

2

0

Accepted Solution

Official Solution

Equipment REturn

Does anyone have a physical ATT address to return equipment? I called and texted but they said the only way to return was FEDEX/UPS Stores.  I don't have a car to get to one.

Questions

311

2

0

Accepted Solution

Official Solution

Phone trade in.

I recently traded in my ZFlip 3. I was given $1,000.00 for my trade. I purchased a S23 Ultra for $1,199.00. I'm using the next plan for 36 months. If I chose to pay the phone off in three months, how much will I owe? I think I'll owe less than $199.00. Is this correct?

Questions

289

1

Frequently Asked Questions

Expand all