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AT&T Internet Installation

AT&T Internet Installation

Tips for installing & connecting your equipment.

6.8K

(6481)
AT&T Internet (fiber) Self Install - worth the headache?

Hi, My address was previously serviced by AT&T fiber. And the previous tenant has left the ONT still on the garage wall. (with the PON light a solid green and no other lights on/blinking). I am wondering if its a good idea to try the self install to get an additional $50 from AT&T or to g

Questions

14

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Wifi upgrade gone wrong

Last week I decided to upgrade my wifi from 1000 mbps to 2000mbps. AT&T let us know that this would require installation of a new modem.  We scheduled the appointment for the following week on Monday (8/8/2022).  The technician arrived and was unable to install the new modem.  He

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15

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Unfinished work

I live in the Flowers Plantation, @Forrest subdivision in Clayton NC where an ATT construction team installed fiber optics access points to the community last week. They seed to finish cleaning everything up except for the access point in front of my house. Please let me know who can take care of th

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14

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New home and can’t connect with at internet

I just moved into a new build and scheduled att to come install internet. THe house next door is still under construction and the att technician stated he was not able to set up internet because the terminal was buried under a pile of sand and probably broken which supposedly happens often. It’s now

Questions

16

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Accepted Solution

Official Solution

Closed

AT&T property claims for damages

PROPERTY DAMAGE CLAIMS  Helpful information to file claims with AT&T Accidents happen, and we apologize for any inconvenience you may be experiencing. Whether you need to file a new claim with AT&T or track an existing claim, we’ve got you covered.   Claim Information AT&am

Questions

224.6K

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Installation date

I ordered internet service on 8/3/22. I was told by the order technician the installation date will be 8/9/2022. I receive email two days later stating the installation date has changed to 10/3/22. Call and chat with several representative, who kept me on phone for over 4 hours each stating the in

Questions

20

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How to request re-schedule connect internet

I am trying re-schedule connect  inter net , how ever  I can not change  any day.    When I am trying change  ,  This comment   coming  "Sorry. We can’t schedule dates that far ahead."

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27

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destruction of property

North Augusta neighborhood has property damage due to the crews digging lines for AT&T. Were can we find someone to repair and replace destroyed property.  Bolin Road, North Augusta SC 29841

Questions

28

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Closed

Presidential Escalation Team Contact?

Can someone provide me with an email address or phone number to the ATT Presidential Escalation Team's office? I'm in GA. I've had no show, no call technician appointments for the past 2 Saturdays in a row. Both times I've had 9 to 11AM window appointments. I started calling both days about 45 mi

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722

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What does this marker mean

This marker was placed near my home. "ATT/ChTR-CLR"

Questions

23

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Accepted Solution

upgrading fixed wireless towers

I have called numerous times to try to get Fixed Wireless Internet at my house. Every time I call they say the tower is full and they are working on upgrading it. So I have to wait until somebody moves or cancels service to be able to get internet at my house. My question is, how long does it take t

Questions

27

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fixed wireless

att website says im able to get fixed wireless at my rural address. I received an email confirmation but thats it no one has contacted me about scheduling an install.  Called once per week for the last 5 weeks and i keeping getting told they are working on it and will expedite the order and so

Questions

26

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