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AT&T Internet Account

AT&T Internet Account

Learn how to manage your Internet service and account.

12.6K

(12029)
Bad customer service

I was on the live chat for over an hour. I asked several questions and recieved few answers while also attempting to let the customer service know my concerns.  I downloaded the chat after an abrupt and intentional disconnection by a supervisor.  This to me is terrible customer service an

Questions

28

1

0

File better business burue report

I filed a report on bbb and got a call from executive office next day. Only way

Questions

25

1

0

Refund for the credit on my bill

So, my account gets canceled for 70.48. I get no bill or any notification stating it's in jeopardy.  However, I did get a letter stating that the account had a credit. I'm so (Edited per community guidelines) and confused all at the same time. I made a 308.00 payment last month.I was under the impre

Questions

24

1

0

how to enable Multi Factor Authentication on AT&T.com?

I want enable two factor authentication on my ATT website login page/account. I see that there is an option for “Phone for sign in & recovery” but it requires AT&T phone number which I don’t have. I don't use AT&T emails or mobile phones. This is just for my internet service, and intern

Questions

402

4

Credit Due on cancelled U-verse Account

It has now been nine weeks since I cancelled all ATT U-verse services (3/23/22) and I have received two billing cycle statements showing a credit balance of $111.60. I was told about five weeks ago that I would receive a “bank card” in lieu of another form of refund in 2 to 3 weeks-but nothing as o

Questions

90

11

0

Suspending service

I’ve called three times to cancel my services with AT&T, but they’re still billing me and harassing me with the payment emails. Absolutely the worst service ever. I will never use AT&T and I’ll make sure all my friends know about it.

Questions

29

1

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Closed

ATT Marketing

NO ABILITY TO RESPOND TO EMAIL I RECEVIED BELOW. I TRIED WITH THE COMMUNITY RECENTLY TO SAME MESSAGES. GOT RESPONSE PROMPTLY BUT NO RESOLUTION OTHER THAN CALL MARKETING. PREVIOUS ATT MAILBOX DELETED. DONT EXPECT MUCH MORE FROM YOU BUT RESPECT YOUR RESPONSIVENESS IN PAST.More reliability. Better conn

Questions

326

2

0

How to set up my account on my new ipad

I just bought this new fifth generation iPad for my small business and it will not allow me to make an Apple ID for this device I have an Apple ID for my personal cell phone but I do not want to use the same one and when I set up the business Apple ID it wants to send me a verification code to the n

Questions

23

1

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Accepted Solution

Official Solution

I need to change all information for my internet services

Need to change ID and password

Questions

30

1

0

Direct bill pay

Just discovered the reason for long delay to complete a recent payment. AT&T cannot accept an electronic payment directly from my bank. When making a payment that I thought would be electronic directly from my bank to AT&T, the bank had to cut and send a check instead because the electronic

Questions

38

3

0

Rewards Not Working and Can't Get Ahold of Any Support

The link in my email to see the information about my virtual reward card no longer works (it did work at some point). When I go to the portal for the email to be resent, I get an error message. When I call the support line, I'm endlessly left on hold. When I try to use the live chat, it says it isn'

Questions

30

3

0

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