AT&T Internet Account

AT&T Internet Account

Learn how to manage your Internet service and account.

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My service was cancelled six months ago, now they're sending bills and threatening a credit report.

I cancelled my Frontier DSL internet back in June which was apparently provided through AT&T. Got and paid a final bill... or so I thought. I had to go through literal (Edited per community guidelines) and back to get someone who didn't speak a word of English to cancel ANOTHER bill I was sent f

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Can't access certain sites

I have two AT&T hotspots (NetGear) and a Verizon JetPack hotspot. From the Verizon hotspot I can access every address I try to get to.  I cannot get to https://spins.fedoraproject.org/ from either of my AT&T hotspots.  So: yahoo.com  (AT&T hotspot - yes) (Verizon - yes

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76

7

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Wrong location for my IP Address

My physical house location where I receive services is in the area code of 66757. The IP address is showing 67216, which is over 100 miles away and a different viewing area for television.  I have youtube TV and am experiencing problems with the location services to receive local channels.&nbs

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265

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Tech was a no show

I haven't had service since the 28th. Had a tech scheduled for yesterday between 8 and noon but he never showed up. Called 3 times and they couldn't get him to answer the phone and his supervisor would not answer. Very disappointed with them right now.

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43

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Can't get my AT&T account to come on internet

Have tried for a week and my account won't show on my computer. I have tried three different ways. Clicking my AT&T icon, search AT&T on Bing, Click on my e-mail message from AT&T. they all come up with can't reach this page.

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AT&T is blocking my site, and I'm not sure why.

Similar to both these posting: https://forums.att.com/conversations/att-internet-account/local-issue-or-att-is-blocking-a-website/5df03204bad5f2f60643b8f4 https://forums.att.com/conversations/att-fiber-account/att-blocking-access-to-my-website-unfair-censorship/613d1d4144197d015aa92b8a?page=2

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Unable to establish ATT email account on new MacBook Air.

Every time I follow the AT&T instructions on how to create my AT&T account on my new MacBook Air it states that it cant verify my account and password. I've changed my password and obtained a secure email key to enter as a password, but no dice. Need some assistance.

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47

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Acp Benefit on Home Internet Bill

Does anyone know if the acp benefit is applied on the 1st bill or 2nd?? My account was showing a balance when I 1st had installation of home internet and when I applied my acp benefit, it went down to 0$. But now it's showing a full bill amount?? Does anyone have any details on this?? Just wonderin

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DSL line to residence

I can’t find payment and billing info

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A tech gave my info to a REP who stole the sign up bonus, now I can't sign into the new account.

It's very frustrating because I can't sign into my account... can't link the accounts... don't know the passcode. Also the very nice person who helped me in my remote location didn't get any payment for Many hours of help. I'll try to find time to call tomorrow. Any tips for a generic passcode?

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Sent emails disappeared from my sent folder

My sent emails from 9/14/2020 through 1/7/2023 are suddenly missing from my sent email folder from webmail and my phone app! I have the option selected to save my sent emails in the sent folder.  I know they were all there recently as I do refer back to previously sent emails.  I noticed

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 • Email

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Physical address where AT&T equipment is returned

I need the physical address, I'm filling out a form for USPS to find out where my package is. They want the address. It was not printed on my shipping label I received from AT&T.

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 • Internet

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Want to move from 6S to 13 on prepaid acct

Want to buy an iPhone 13 from Apple, then move everything over from the 6S. (And rejoin the 21st century.) How do I proceed? TIA!!

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 • Wireless

3

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Receipt of potential scam call said to be ATT Support,

I have received a suspicious phone call wanting me to enter a Customer ID on my computer to see who is attempting to use my att.net account to access porn sites and potentially making purchases under my name. The phone number involved is 509-776-6014 and is supposed to be located in Portland, Oregon

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 • Internet

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$45/mo for life pricing on AT&T Fiber apparently means until AT&T feels like changing it on you

We moved into our home in 2016. Shortly after AT&T expanded their fiber network into our area with an exciting promotion of $45/mo for life if we signed up right then with them. Sounded like an excellent deal so we did. We have been in our home for over 6 years and the price has been increased o

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 • Internet

6

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locked out of bellsouth.com email

I am locked out of email. THe security questions don't accept my answers (think it's been hacked). No option to reset password with email or phone. No help at ATT. Anyone have suggestions? Thanks

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 • Email

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Trending Accepted Solutions

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DirecTV cancelling Newsmax

I am a 12 year subscriber to DirecTV & have had AT&T cell service for 15 years. I am EXTREMELY disappointed that DirecTV is cancelling Newsmax—the last (Edited per community guidelines) news channel. If this is not resolved with Newsmax being restored I will be cancelling my subscriptions.

Questions

 • TV

9.8K

116

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I would like to speak to a live person about my account

See subject. How can I contact in life person about my account? I am a senior on a fixed income and my bill increased nearly $20 per month. I cannot afford this. What can I do to reduce it?

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NEED ACCOUNT HISTORY RECORDS

Hi I need to be able to access my account history for phone calls/text messages for the month of July of 2022. It will only let me see the last couple days of the month and I need to be able to view the middle of the month. I don’t even know if anyone working in “Support” or “Customer Service” wi

Questions

 • Wireless

285

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Contract Cancellation Fee - since when?

I signed up for a Unlimited Elite service with my own phone and recently had to switch to another carrier because of work. Why am I getting slapped with a contract cancellation fee when I was never told my account was set up under a contract. When I called AT&T to ask about my last bill there wa

Questions

 • Wireless

274

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ATT Damaged by Fiber installation in our subdivision

I have called every number I can find in this forum with 0 help, over 25 transfers to the "correct" department. And it's getting to the point where I'm going to just file it with the BBB.  I'm posting here as a last ditch effort to avoid any more headache. ATT is installing fiber in our sub

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 • Internet

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