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AT&T Internet Account

AT&T Internet Account

Learn how to manage your Internet service and account.

12.6K

(12006)
Credit Due on cancelled U-verse Account

It has now been nine weeks since I cancelled all ATT U-verse services (3/23/22) and I have received two billing cycle statements showing a credit balance of $111.60. I was told about five weeks ago that I would receive a “bank card” in lieu of another form of refund in 2 to 3 weeks-but nothing as o

Questions

87

11

0

Suspending service

I’ve called three times to cancel my services with AT&T, but they’re still billing me and harassing me with the payment emails. Absolutely the worst service ever. I will never use AT&T and I’ll make sure all my friends know about it.

Questions

28

1

0

Closed

ATT Marketing

NO ABILITY TO RESPOND TO EMAIL I RECEVIED BELOW. I TRIED WITH THE COMMUNITY RECENTLY TO SAME MESSAGES. GOT RESPONSE PROMPTLY BUT NO RESOLUTION OTHER THAN CALL MARKETING. PREVIOUS ATT MAILBOX DELETED. DONT EXPECT MUCH MORE FROM YOU BUT RESPECT YOUR RESPONSIVENESS IN PAST.More reliability. Better conn

Questions

323

2

0

How to set up my account on my new ipad

I just bought this new fifth generation iPad for my small business and it will not allow me to make an Apple ID for this device I have an Apple ID for my personal cell phone but I do not want to use the same one and when I set up the business Apple ID it wants to send me a verification code to the n

Questions

23

1

0

Accepted Solution

Official Solution

I need to change all information for my internet services

Need to change ID and password

Questions

26

1

0

Direct bill pay

Just discovered the reason for long delay to complete a recent payment. AT&T cannot accept an electronic payment directly from my bank. When making a payment that I thought would be electronic directly from my bank to AT&T, the bank had to cut and send a check instead because the electronic

Questions

37

3

0

Rewards Not Working and Can't Get Ahold of Any Support

The link in my email to see the information about my virtual reward card no longer works (it did work at some point). When I go to the portal for the email to be resent, I get an error message. When I call the support line, I'm endlessly left on hold. When I try to use the live chat, it says it isn'

Questions

24

3

0

Two hours on hold to Customer “Loyalty”

I have tried twice to reach customer loyalty after talking with the general rep. Each time was a one hour hold and then a disconnect. I need my incorrect billing adjusted for the last time I spoke with the loyalty group. Can someone please help before I escalate to BBB? I will be switching if not re

Questions

39

2

0

Accepted Solution

Official Solution

Closed

How do I cancel NFL Sunday Ticket?

How do I cancel?

Questions

32

1

0

AT&T (Edited per community guidelines). I legitimately feel robbed.

I tried canceling my services 3/1/22. I had mobile phone and internet services. I switched to charter spectrum on both, because I moved and AT&T didn’t have internet coverage in my area. I returned my internet modem on 3/1/22 and have an Equipment Return sheet with a reference number to prove that. 

Questions

21

1

0

Accepted Solution

Official Solution

Autopay

If I pay my bill early, will the autopay still go through on the due date?

Questions

25

1

0

What work are they doing on internet to be out a week Evansville, Indiana

I have DSL, only because no one will run a cable down to our pole so we don't have cable, so it went out Thursday around 2 pm and won't be back on till Wednesday! What are they doing!? I asked support when I called and she didn't know!

Questions

32

1

0

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