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AT&T Internet Account

AT&T Internet Account

Learn how to manage your Internet service and account.

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How do you get to the “Right” department for Customer Service?

I have consistent problems with connecting to the right Customer Service department when calling the number provided online (1-800-288-2020). It doesn’t seem to matter what your problem may be or what selections you make, the result is always the same. You call the number, make a selection most appr

Questions

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Access denied to nintendo.com

When I try to go to nintendo.com I get the following message, can anyone tell me why. I've not been denied access to any other webpages. Access to www.nintendo.com was denied You don't have authorization to view this page. HTTP ERROR 403

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Customer Service-Rewards Visa

I want to take the time to post how unhappy I am. We signed up back in September for both Internet and Cable package. The Salesperson who came to our home was very helpful and did provide us more than just sales service but also technical support. It was explained to us that we would be eligible for

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Can't login to att.com

Whenever I try to log into my att account, I am redirected to DirecTV. I need to see and print my att internet bill. How can I log into my att account without being redirected?

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The access code on the box is wrong or at least that’s what it keeps saying

So I enter the configuration number, and said as a default

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North Lane Refund Card By ATT Not Working

Has anyone had any success with these Northlane Cards that ATT has sent out as their form of "refunds"? I have been trying to get two activated for a couple of months for my 83 yr old mother. Does ATT get the money back if they are not activated? I am going to file a formal complaint with consumer f

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My Internet Keeps Dropping

For over a month, my internet service drops several times every day. Sometimes it comes back after a minute, others after several hours. I get NAD-3302 or NAD-3305 errors and resetting or restarting my modem doesn't seem to help. Eventually, I get a self-resolve message and service resumes. Sometime

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Access to my assigned public static IP

When I click on for the "Allow public access" for the public subnet, does that affect DHCP on the LAN or just devices specifically assigned one of the public static IP afdresses?

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Chat Agents being paid to lie

I retired from ATT in 2010 after 20+ years of service and I am absolutely appalled by the BLATANT lies and total disrespect from several chat agents who need to be FIRED! On 1/17/23 around 12:30 pm, I contacted ATT via chat to see if I could get a 2 day extension on a previous arrangement I made

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AT&T Northlane Mastercard issues

Our AT&T contact assured us the Northlane Mastercard debit card would be an easy process to transfer a credit from AT&T to our bank account. After auto-activating the card via phone, the Northlane website and app have been useless. The only online access to Northlane we have is to check the

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Pool Phone Requirements

As part of our HOA, we have a neighborhood private pool that requires a phone line be established for 911 emergency calls. This is a requirement (I assume) by the City of Austin, where this pool is located. Can anyone direct me where I can go to find out exactly what the requirements are for this ph

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 • Home Phone

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I'm not recieving phone calls from 402 area code

The caller is NOT even given the option to leave a message. The call is not showing in my 'missed' calls log. I have a S21 Ultra which is a replacement for another S21 Ultra in Jan 23. AT&T store could not fix the problem and said to order another S21 Ultra...

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 • Wireless

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No longer showing read receipt in text

HI, My boyfriend and I both have the Samsung Galaxy S22+.  After he did the upgrade this weekend, neither one of us see or have the notifications of Delivered, read, etc.  We have not changed our settings, and they all show that we should be getting them 

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 • Wireless

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email account hacked

My email subaccount ([email scrubbed]) has been hacked. I know this because several people have received emails supposedly from me (that I did not send), asking them to buy gift cards on my behalf.  I have not received any emails for the last 2 days on this subaccount.    I have alre

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 • Email

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Fraudulent Billing, adjustments,doctoring of my bill to charge me unnecessary fees

I made a payment in August off a debit from a account not on my autopay and paused autopay. Auto pay still attempted to get payment and was declined over funds not in acct (that had been paid on another debit not eft) this sent me to arbitration which I won and a credit of 600 something was given a

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Missing SENT mail for several years

Several years of SENT mail is missing from our email. Inbox messages those same years are available How do I access the missing Sent mail?

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 • Email

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I what to buy a gateway

I want to buy a gateway to replace my 2Wire 198. Is that possible, and will AT&T configure it to my current internet service?

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 • Internet

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The S23 is here for 2023! - Check out the latest Galaxy Smartphone from Samsung!

Spice up your chakra with The Samsung S23 Ultra Let's get to it. New phones mean new hardware and software to boot. One of those features is Advance Night Photography for epic night shots! Not just that, the main camera is something to talk about with its 200 MP (Wide) lens, leaps from its predeces

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 • Wireless

182

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Cancel a Line on my account

I have paid off all phones on my account and would like to cancel one phone permanently. Can you explain how to do this?

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 • Wireless

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can't ACCESS my old SBCGlobal.net Email that i haven't used over 10 years

I tried to login on here but it says it's can't find it but my old Facebook account shows that it has been linked to an sbcglobal.net email. im having trouble finding it here or any information. since my dad was the one who made the account for me when I was very young. it's been about over 15 years

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 • Email

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Unlock Device

Not a att customer but my phone is locked to there network

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 • Wireless

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