Pre-order the New Samsung Galaxy Z Flip4 & Galaxy Z Fold4 and, for a limited time, get twice the storage and a free case!
AT&T Internet Account

AT&T Internet Account

Learn how to manage your Internet service and account.

12.6K

(12010)

Accepted Solution

Official Solution

Change Internet providers, does it effect my ATT e-mail accounts

We do not have ATT fiber in our area, there is a new Fiber provider laying the lines.If I switch providers do I lose my ATT email addresses?Thank you in advanceGreg

Questions

305

2

Accepted Solution

Copyright infringement tutorial not working

When I click the link I go to a page not found error. How do I access the tutorial?

Questions

38

1

0

Why Doesn’t AT&T use CAPTCHA for account logins?

It is really annoying that my account is constantly locked out from brute force password guessing attacks. If AT&T used CAPTCHA this would be prevented; however every time I need to login I have to reset my password. AT&T uses CAPTCHA for these community forums, why not for account login and

Questions

21

1

0

Still wasting my time

Paid my bill, got charged twice for the same payment, received email informing me I still owe the same bill, played 3 card Monte phone and chat for hours, now my bill says I owe nothing but doesn't say it was paid either and I'm still out the extra charge.

Questions

36

1

0

Restore canceled service

I’ve been notified my internet service has been canceled. Service was turned off a month ago and I just now have the money to pay the bill. My question is, if I go ahead and pay the past due amount online will my service be restored automatically or do I have to contact customer service and set up n

Questions

31

3

0

WRONG ACCOUNT LINKED TO MINE

Dear AT&T, On Wednesday July 27th I spent 4+ hours of my vacation day on the phone with 5 different customer "support" individuals trying to get my account corrected. This includes being placed on hold for over an hour, having the call magically drop when being transferred and having to call ba

Questions

18

1

0

Dsl contact information

Is there a number that you can call & get a United States customer service representative? I've been trying since June 4th to get my DSL back up & running & nobody has done it yet.

Questions

34

2

0

Wi Fi on my phone inconsistant

I have to log on to WiFi on my phone several times a day. If I don't notice, I'm disconnected, I'm concerned about incurring 5g costs. Why does my WiFi cut off and what can I do to make it more consistant.

Questions

30

3

0

Closed

What number do I call to cancel my internet account?

I've been calling 1(800)288-2020 for a frustrating amount of time and cannot get through to speak to an actual human! When the automated message asks for my pin and SSN, I put them in and it says they are incorrect. I believe this is because my mom is the main account holder for the wireless plan th

Questions

178

6

0

Copyright infringement tutorial Server error

I've recently gotten an e-mail telling me about a copyright noticed and as I attempt to do the tutorial I keep getting Server Error issue so i'm unable to complete it. I've already tried using both primary and the AT&T provided username but when I attempt to log in using it tells me there is

Questions

28

1

0

Copyright Infringement program

So, I've been notified TWICE now about copyright infringement. I think this is from my girlfriend's son.  I cannot bar him from using the computer... But my complaint is with the program itself. I'm told to login and go to att.com/copyright-infringement to acknowledge that I have received t

Questions

65

3

0

All my network devices see me being 350 miles away

All of my network devices believe that my location is based in 92626 when my zipcode is 95117. I have logged into the broadband gateway for my Fiber services and gone to Diagnostics and Resets and reset my broadband to factory defaults. No change. Any ideas? This is a problem because the FoxNow app

Questions

34

4

0

Need help?

Pinned posts

Most recent

View More

Shop the way you want

Free shipping & returns

Shop online with free shipping and returns.

Learn more

Same-day pickup

Order online and pick up in-store or curbside today. Subject to availability.

Find a store

Same-day delivery

Get same-day delivery with optional expert setup. Subject to availability. Select areas only.

Learn more

Live shopping assistance

Get help picking out the perfect device and plan with a live virtual expert.

Learn more
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.