Check out AT&T's Valentine's Day Gift Guide for ideas & deals on the new Samsung Galaxy S23!
AT&T Internet Account

AT&T Internet Account

Learn how to manage your Internet service and account.

13K

Ask a question

Pinned posts

(0)
No conversations found!
(12414)

Accepted Solution

Bill increased by $20

My AT&T internet bill rose by $20 for no reason. It says there are monthly charges that caused this change, but I have no idea why it happened. Background: I just got my AT&T internet about a year ago. Any ideas about this increase? Any help is appreciated, thanks.

Questions

68

3

0

AT&T Stole Money from my Account Using AutoPay

Embezzlement is Alive and Well at AT&T and Condoned by the AT&T Office of the President, Jaime Vega AT&T took money out of my bank account through AutoPay for an address I haven’t lived at since August 1, 2020, even though I placed a Move Order and then finished my move on schedu

Questions

26

2

Auto pay de-enrollment

I have been unenrolled from auto pay three times. I have not asked for this. So why does this keep happening? It’s an inconvenience to have to try to get it set back up when it was handled when I signed up for service.

Questions

41

3

0

No Internet

My internet has been off for 5 days from an outage in my area !!! And every time I call to see when it’s gonna be back on they keep telling me it’s gonna be fixed within a few hours or 24 hours . For 5 days ?? This is ridiculous .

Questions

36

1

0

Affordable Connectivity Program

How do I get the Affordable Connectivity Program credit since I have been approved?

Questions

27

1

0

Service

Internet keeps dropping service then restores every few minutes

Questions

22

1

0

Accepted Solution

Getting new service

I have my own router/modem

Questions

37

2

0

Accepted Solution

Official Solution

How can I get to a live agent?

My son has passed away and I am trying to cancel his service. I spent an hour and a half on hold yesterday and another 20 minutes this morning before I had to answer another call. Is there a number for this?

Questions

1.3K

4

0

Closed

Embezzlement is Alive and Well at AT&T and Condoned by the AT&T Office of the President, Jaime Vega

AT&T took money out of my bank account through AutoPay for an address I haven’t lived at since August 1, 2020, even though I placed a Move Order and then finished my move on schedule. My problems with AT&T started when they shut my service off prematurely before my move date on my Move Order

Questions

58

10

0

Online Account Access

Hello! I’m having issues signing on to my online account. It’s been so long that I’ve forgotten my answers to my security questions. Can you please help me because I need to pay my bill before my service get suspended.

Questions

22

1

0

Be the first to reply

(144)
Can't get voicemail messages

Always says you have no voicemail messages

Questions

 • Wireless

1

0

0

at&t email won't connect to pop account settings.

AT&T email won't connect to pop server acct. I have used outlook 2010 for years and changed this past summer to Outlook 365 with no problems.   I had to change my password and all I get when I try and connect is "Something went wrong and Outlook couldn't save your account settings." 

Questions

 • Email

7

0

0

Incorrect caller ID on calls to India

I have international calling activated in my account. Since last few weeks, whenever I call India (used +91 prefix) the person I call gets incorrect caller ID (starting with +91) instead of my US number. Also the call voice quality is terrible. I have to disconnect and call back again few times befo

Questions

 • Wireless

5

0

0

VISA Reward Cards Expired

It makes no sense that AT&T VISA Reward Cards have expiration dates. The money on them was our incentive for getting AT&T, but we just realized that the cards expired a week ago -- even though checking their balances by phone reveals they still have balances on them that we cannot access. I

Questions

4

0

0

Pool Phone Requirements

As part of our HOA, we have a neighborhood private pool that requires a phone line be established for 911 emergency calls. This is a requirement (I assume) by the City of Austin, where this pool is located. Can anyone direct me where I can go to find out exactly what the requirements are for this ph

Questions

 • Home Phone

9

0

0

I'm not recieving phone calls from 402 area code

The caller is NOT even given the option to leave a message. The call is not showing in my 'missed' calls log. I have a S21 Ultra which is a replacement for another S21 Ultra in Jan 23. AT&T store could not fix the problem and said to order another S21 Ultra...

Questions

 • Wireless

6

0

0

Trending Accepted Solutions

(190)

Accepted Solution

Official Solution

I what to buy a gateway

I want to buy a gateway to replace my 2Wire 198. Is that possible, and will AT&T configure it to my current internet service?

Questions

 • Internet

214

2

0

Accepted Solution

Official Solution

The S23 is here for 2023! - Check out the latest Galaxy Smartphone from Samsung!

Spice up your chakra with The Samsung S23 Ultra Let's get to it. New phones mean new hardware and software to boot. One of those features is Advance Night Photography for epic night shots! Not just that, the main camera is something to talk about with its 200 MP (Wide) lens, leaps from its predeces

Questions

 • Wireless

185

8

0

Accepted Solution

Official Solution

Cancel a Line on my account

I have paid off all phones on my account and would like to cancel one phone permanently. Can you explain how to do this?

Questions

 • Wireless

162

1

0

Accepted Solution

Official Solution

can't ACCESS my old SBCGlobal.net Email that i haven't used over 10 years

I tried to login on here but it says it's can't find it but my old Facebook account shows that it has been linked to an sbcglobal.net email. im having trouble finding it here or any information. since my dad was the one who made the account for me when I was very young. it's been about over 15 years

Questions

 • Email

142

1

0

Accepted Solution

Official Solution

ATT email ask me to update my email account

I keep getting this email from AT&T Email Desk???? asking me to click on a link to update my email account. Does anyone know if this is real or a scam to get me to click on the link???? Thanks Jerry

Questions

 • Email

134

4

0

Frequently Asked Questions

Expand all