
AT&T Internet Account
Learn how to manage your Internet service and account.
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Where can I find my WiFi network name?
can't find myWi-Fi network name how to fix
Questions
120
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Accepted Solution
AT&T won't let me cancel my service.
I clicked the appropriate link in Figure 1, and was brought to the page shown in Figure 2. I am signed in, as shown in Figure 3. I am currently filing a formal complaint with the FCC. -----------------------------------------------------------------------------------------------------------------
Questions
43
2
How long does it take to receive check for account credit after returning routers?
I canceled my internet service in June since I was moving out of state. I returned the equipment and received an email confirming they received it. How long will it take to get my credit (check) mailed to me?
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34
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best mesh wifi to use with U-verse
I currently have AT&T U-verse internet, my internet is slow and and the devices keep dropping. I want to get a mesh wifi to use for better coverage. What is the best mesh wifi to use with U-verse?
Questions
547
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From A Newbie About Changing Their Public IP Address
Simple question, if I request AT&T to change my public IP address will/can they? I've been hammered by attacks, which is actually very unfair to me/us.
Questions
22
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Accepted Solution
Official Solution
Network security key
I changed our home network's name & password with the Smart Home Manager, and now I've been asked for my network security key. What is that, and where do I find it?
Questions
530
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Accepted Solution
Official Solution
Autopay
How do I change the date of the Autopay on my account?
Questions
83
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How to get internet as a Canadian citizen
Hi all, Canadian student living in the US for the next two years here. My apartment only offers AT&T internet. I tried to get the fiber internet, but it requires a US social security number or US driver's license, neither of which I have. What are my options? Could I call customer service and
Questions
31
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Combined billing problems & other problem
I agreed by phone August 2021 to customer representative suggestion to combine bills. Said it’d take 1-2 billing cycles. Wrong! Called monthly. Not combined until end of May 2022. ATT did account analysis and gave me credit for amounts overpaid in March-April. Suddenly, they have disappeared. Now g
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30
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Internet service SUCKS!!!
I have had internet with ATT for about ten years the last two years we will count as one because half the time my internet doesn’t work. I call customer service and get a person I can’t understand that always wants to send me a router!!! I swear in the middle of Texas there is a warehouse about twen
Questions
13K
17
accessing ATT account online
Every time I try to sign into ATT, even from a button in an email, I reach the page before "login" where I used to submit user name, password etc. and the process stops(freezes). ATT/DirecTV customer service can't figure it out!
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27
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Can't remove or hide old, inactive AT&T Internet account
In AT&T's help articles, they list that it's not possible. I don't understand why. I'd love the ability to at least hide an old, inactive account. This is standard from major banks and other digital platforms. Yes, it's not the end of the world and ultimately a very first-world problem, but it's
Questions
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