Pre-order the New Samsung Galaxy Z Flip4 & Galaxy Z Fold4 and, for a limited time, get twice the storage and a free case!
AT&T Internet Account

AT&T Internet Account

Learn how to manage your Internet service and account.

12.6K

(12025)

Accepted Solution

Official Solution

Where can I find my WiFi network name?

can't find myWi-Fi network name how to fix

Questions

120

1

0

Accepted Solution

AT&T won't let me cancel my service.

I clicked the appropriate link in Figure 1, and was brought to the page shown in Figure 2. I am signed in, as shown in Figure 3. I am currently filing a formal complaint with the FCC. -----------------------------------------------------------------------------------------------------------------

Questions

43

2

How long does it take to receive check for account credit after returning routers?

I canceled my internet service in June since I was moving out of state. I returned the equipment and received an email confirming they received it. How long will it take to get my credit (check) mailed to me?

Questions

34

4

0

Closed

best mesh  wifi to use with U-verse

I currently have AT&T U-verse internet, my internet is slow and and the devices keep dropping.  I want to get a mesh wifi to use for better coverage.   What is the best mesh  wifi to use with U-verse?

Questions

547

3

0

From A Newbie About Changing Their Public IP Address

Simple question, if I request AT&T to change my public IP address will/can they? I've been hammered by attacks, which is actually very unfair to me/us.  

Questions

22

1

0

Accepted Solution

Official Solution

Network security key

I changed our home network's name & password with the Smart Home Manager, and now I've been asked for my network security key. What is that, and where do I find it?

Questions

530

6

0

Accepted Solution

Official Solution

Autopay

How do I change the date of the Autopay on my account?

Questions

83

1

0

How to get internet as a Canadian citizen

Hi all, Canadian student living in the US for the next two years here. My apartment only offers AT&T internet. I tried to get the fiber internet, but it requires a US social security number or US driver's license, neither of which I have. What are my options? Could I call customer service and

Questions

31

3

0

Combined billing problems & other problem

I agreed by phone August 2021 to customer representative suggestion to combine bills. Said it’d take 1-2 billing cycles. Wrong! Called monthly. Not combined until end of May 2022. ATT did account analysis and gave me credit for amounts overpaid in March-April. Suddenly, they have disappeared. Now g

Questions

30

1

0

Closed

Internet service SUCKS!!!

I have had internet with ATT for about ten years the last two years we will count as one because half the time my internet doesn’t work. I call customer service and get a person I can’t understand that always wants to send me a router!!! I swear in the middle of Texas there is a warehouse about twen

Questions

13K

17

accessing ATT account online

Every time I try to sign into ATT, even from a button in an email, I reach the page before "login" where I used to submit user name, password etc. and the process stops(freezes). ATT/DirecTV customer service can't figure it out!

Questions

27

2

0

Can't remove or hide old, inactive AT&T Internet account

In AT&T's help articles, they list that it's not possible. I don't understand why. I'd love the ability to at least hide an old, inactive account. This is standard from major banks and other digital platforms. Yes, it's not the end of the world and ultimately a very first-world problem, but it's

Questions

40

8

0

Need help?

Pinned posts

Most recent

View More

Get the freedom to change your mind
With no annual contract, you’re never locked in if your needs change or if you want to upgrade to a higher speed.

Got a few minutes to learn more?

Check out these informative articles and resources.

Abstract rendering of Fiber optic internet.

EXPLAINER

What’s fiber internet?

Between remote work, gaming, streaming videos, social media, email, and so on, many of us spend a huge portion of our lives online. That’s what draws so many people to internet powered by fiber.
Woman working from home and videoconferencing with several colleagues.

TRENDING NOW

AT&T Fiber now delivers speeds up to 5 GIG

Is your home internet fast enough? Depending on speed tier availability and your household’s connectivity needs, you may choose an AT&T Fiber plan with hyper-gig speeds.
Three kids lounging on a sofa and browsing the web on their respective devices.

BLOG

A quick introduction to Wi-Fi 6

Wi-Fi 6 was designed to improve on previous standards in several ways, including more efficient battery usage, higher maximum bandwidth, improve security features, and more!
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.