AT&T Internet Account

AT&T Internet Account

Learn how to manage your Internet service and account.

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Canceling AT&T Internet and retributions

Has anyone ever experienced the following???.... Could NOT access my AT&T DSL for over half a month. Called AT&T (they no longer have a dedicated Internet service number) and waited for 30 minutes to finally tal k with a tech. Was told they could NOT fix my internet; ONLY SOLUTION was to UPG

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Wi-Fi being cancelled

Hello, I am wanting to cancel my wifi with AT&T and I am wondering if there would be an early termination fee. I have had it for a month and I am moving locations where AT&T isn’t available.

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How am I supposed to get internet worth a crap if AT&T has monopolized this area?

I live in rural Alabama. I have a 7 yo who homeschools but 85% old his work had too new done with physical books because we can't have a dependable connection. This mess is SO pathetic, he got an Xbox for Christmas but can't play it! For a year and a half the (Edited per community guidelines) THAT A

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AT&T rewards card, Amazon purchase returned

I purchased an item on Amazon with my rewards card and then tossed it because the balance would’ve been almost nothing. It had an expiration date of 02/2023. The purchase went through and then Amazon ran out of stock and canceled my order and when they went to charge the rewards card it obviously i

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Why is internet not working after replacing power strip?

I recently replaced my power strip and as a result, I had to unplug both my modem and router. After restarting, the power and broadband lights are green but I am unable to access the internet. I contacted my internet service provider, AT&T, and they informed me that my modem is faulty. I find th

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Hate this company

I have had nothing but problems with my internet since ive gotten it. The guys at the AT&T store lied to me and convinced me I had to have DIRECTV stream to have internet. I’ve never even watched it. I’ve spent hours on the phone being transferred back and forth and still no answer to my proble

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Internet/TV outage in 29485 zip code for 5 days and counting.

Internet/TV outage has been going on for 5 days and counting. I'm tired of talking to customer support in India and the Philippines for them to just tell me the technicians report they need 24 to 48 hours to repair. There are no crews working in my neighborhood to fix this issue. My wife works from

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Internet outage

We just switched to at&t fiber because it was new to the neighborhood and things were good for a week or so then it went out last Friday they were putting in the neighbors internet across the street at the time of outage I’m assuming it had an affect because we share a box connection thing can a

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internet / phone / tv

who do you call to get internet/phone /tv. ?

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AT&T Risk Management

Hello, I have been trying to reach AT&T Risk Management for over over a month to raise a claim 1-844-859-3269. I have left many voicemails with no response at all. How else can I file a claim for damage as no one appears to be monitoring the toll free number.  I look forward to hearin

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App content designation

What designation would Spotify fit for content blocking?

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Code MCK

How can I get the MCK code. For a change, those of at&t become those who do not know of the existence of that code. I bought the phone on ebay when I put my company's sim in it it asks me for the MCK code I called at&t and they don't know about that code.  Samsung tells me that they

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Telephone pole relocation

Hello, We currently have an AT&T telephone pole at the end of our driveway in St. Louis, MO. It lies directly between our driveway and our neighbor’s and we are both in the process of remodeling our driveways. The contract company has let us know that there is an issue with the pole and they

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Not Receiving Emails

Dear Forum, First, why does AT&T/yahoo NOT have a customer service help email address? It would be better than having an open forum.  Recommend having a customer help email and Frequently asked questions section. Also, drastically need to update the trouble shooting section as it is

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former employee discount

What discount and pricing options are available for former employees?

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Someone used my name and address for a phone line. how do i file a fraud claim.

Someone has used my name, address and email address to set up a new phone. number is 515-664-4089.  Please shut off this phone immediately.   I have no idea who did this.  It is not me and I have no intention of paying any of the charges that are incurred. Please let me kn

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Report outage

Is there any way to report an outage on a landline besides staying on hold for an hour or more??

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High Speed Internet Down SIX DAYS - Neighborhood Outage - NO PROGRESS

Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei

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U-Verse and Internet (Fiber)

We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $

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Equipment REturn

Does anyone have a physical ATT address to return equipment? I called and texted but they said the only way to return was FEDEX/UPS Stores.  I don't have a car to get to one.

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I need to get my old iPhone that I sold unlocked.

I need to get my old iPhone that I sold unlocked. I do not want to unlock my new iPhone.

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