AT&T Internet Account

AT&T Internet Account

Learn how to manage your Internet service and account.

13.1K

Ask a question

Pinned posts

(0)
No conversations found!
(12531)
Has anyone had luck redeeming promised rewards after 120 days?

I signed up for ATT internet with what seemed like a good rewards offer... not realizing I had to set my life and calendar around holding them to their word I totally forgot to follow up about it. I received no rewards claim number or anything further about it. Today I started the arduous task of

Questions

32

1

0

Equipment Returned. Went with Starlink.

My ATT Equipment was returned. I went with Starlink.  I keep getting messages to return the equipment.  I do not want to be charged for equipment that I returned immediately upon cancellation. 

Questions

27

2

0

Why am I being charged on my bill? I have ACP.

I have been enrolled with the affordable connectivity program for going on 5 months now and haven't received a bill since until today when I checked my emails and received a notification claiming I owe $49/$28 for January and February. I'm very confused as to why this instance occurred without my kn

Questions

110

13

0

I cannot login to my uverse account. The email on file is wrong, so I can't change my ID or password.

My apologies, this is regarding a post that got closed because I didn't respond in time - I was having additional troubles with my laptop. This is the original post: "I cannot login to my uverse account. The email on file is wrong, so I can't change my ID or password.  It must have been

Questions

27

1

0

Connectivity Issues W/ PS4: Newly Installed

I have recently moved to an apartment building that is outfitted with ATT Internet. I am having issues with maintaining connection on my PS4. The signal is also now causing connectivity issues between my wireless PS4 controllers and PS4 console as well. I cannot download properly, I cannot connext t

Questions

43

5

0

I don't have an ATT account but I'm getting charged every month

I have been on the phone with 3 different associates today and nobody can help. I tried ordering ATT internet a year ago. I never received any equipment and I've never received a bill.The last associate tried looking with both my Debit card number and my bank account number and couldn't find it. I h

Questions

18

1

0

need port 25 opened

Have static IP, but cannot send email (outbound) nee to have port 25 opened / unblocked

Questions

16

1

0

Wireless device activity not reported by Smart Home Manager

So after weeks of not getting Ethernet port activity reporting, a neighborhood power failure rebooted the entire network and fixed that problem. After a few days, Smart Home Manager has now stopped showing activity for wireless devices. I did a power off reboot of the Pace 5268AC gateway yesterday b

Questions

46

2

0

Canceled cable, shouldn’t my bill be updated?

Today I called to cancel cable and only keep my internet. My bill is due today for $164, do you still charge customers a month in advance for services? If you do shouldn’t my bill be lower/adjusted to account for me removing cable?

Questions

37

2

0

There is an outage and its been 3 days

Don’t listen to what AT&T tells you when it comes to their outages! My parents had AT&T internet when I was growing up and I just figured they were impatient and entitled. Nope! Its AT&T thats the problem. Now that I am experiencing this on my own I completely understand their frustratio

Questions

60

1

0

Be the first to reply

(207)
Sign in code not being sent

When I try to access my email at [email scrubbed], I get the message saying it wants to verify my identity and will send a code to my cell. I've tried several times and I never get the code. This has been happening at least 3 days.

Questions

0

0

0

Something's gone wrong We may be having trouble with your connection. Connecting your device to Wi-Fi could help fix the issue or try again

Trying to log into my ATT yahoo email account from my laptop and keep getting the error message placed in the subject heading. And here it is again just for fun: Something's gone wrong We may be having trouble with your connection. Connecting your device to Wi-Fi could help fix the issue or tr

Questions

2

0

0

Missing Sent email?

How do I get all of my Sent email restored? I went to check my Sent email and it was all gone! I didn't delete it. I didn't do anything with it other than check it. How do I get AT&T to restore it all? How do I prevent AT&T from deleting it in the future?

Questions

1

0

0

Equipment return

I received an email asking me to recycle a receiver I discontinued. I am being asked to return equipment that I no longer have.

Questions

4

0

0

Somethings Gone Wrong message - Can't sign into my https://currently.att.yahoo.com/ sbcglobal.net email account

Everytime I attempt to sign into my sbcglobal email account today at https://currently.att.yahoo.com/ I get the following message: Something's gone wrong We may be having trouble with your connection. Connecting your device to Wi-Fi could help fix the issue or try again later. If you were

Questions

4

0

0

My Email stopped working - I Didnt know how to find the DM and now my chat is closed

Several months ago my email just stopped working. No new emails would load. Since then I have tried to log back in and now it says there were too many tries and has completely locked me out. How do I get back into my email account. Please help!

Questions

3

0

0

Trending Accepted Solutions

(403)

Accepted Solution

Official Solution

High Speed Internet Down SIX DAYS - Neighborhood Outage - NO PROGRESS

Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei

Questions

411

6

0

Accepted Solution

Official Solution

Text/call log

I am trying to see my text and call log data from my AT&T app and it only shows me usage data as a whole under inverse data. Why is that happening?

Questions

355

1

Accepted Solution

Official Solution

U-Verse and Internet (Fiber)

We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $

Questions

319

2

0

Accepted Solution

Official Solution

Equipment REturn

Does anyone have a physical ATT address to return equipment? I called and texted but they said the only way to return was FEDEX/UPS Stores.  I don't have a car to get to one.

Questions

311

2

0

Accepted Solution

Official Solution

Phone trade in.

I recently traded in my ZFlip 3. I was given $1,000.00 for my trade. I purchased a S23 Ultra for $1,199.00. I'm using the next plan for 36 months. If I chose to pay the phone off in three months, how much will I owe? I think I'll owe less than $199.00. Is this correct?

Questions

285

1

Frequently Asked Questions