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AT&T Internet Account

Learn how to manage your Internet service and account.

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Can't pay att internet bill

Online or with the app signing in only gets me to a screen with a blue box at the top saying good afternoon! Nothing more! Why and how do I get past this so I can pay my internet bill???

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I can not login to myatt to get my bill

Hi att, My account number is 287261457541. I can not log into my att account to get my invoice. The contact email:[email scrubbed] Please help.

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Fraudulent Billing, adjustments,doctoring of my bill to charge me unnecessary fees

I made a payment in August off a debit from a account not on my autopay and paused autopay. Auto pay still attempted to get payment and was declined over funds not in acct (that had been paid on another debit not eft) this sent me to arbitration which I won and a credit of 600 something was given a

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Billing issue with Att

Hello, I am having a major issue with ATT ongoing billing me for a service i don't have and never had installed. A technician came out to do so and couldn't. I have never once had ANY ATT service but you guys have passed my acct on to a bill collection service. I am pretty sure Att is becoming the b

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Wifi isn’t working

In home wifi won’t connect with the internet

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VISA Reward Cards Expired

It makes no sense that AT&T VISA Reward Cards have expiration dates. The money on them was our incentive for getting AT&T, but we just realized that the cards expired a week ago -- even though checking their balances by phone reveals they still have balances on them that we cannot access. I

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Billing and Payments

The system is not allowing me to combine all my bills into one. I don't want to have multiple bills from one company it's that simple. I have a credit that I can use to pay and it would help me to feed my kids if i could use it. Oh and another thing I have had to change my password each and every t

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Internet Outage - 48 hrs

I’m in Austin where we’ve been experiencing crazy winter weather all week. Lots of people without power and internet. I’m disappointed in the lack of response and communication from AT&T in regards to repair status. Any suggestions on how to get a real status update other than “we know and we’re

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Going through wifi very fast

We have never gone over our limit until last month. I thought it was because we were all home over the holidays but now it shows we used 4 GB in less than two hours and 140+ GB in the first two days of this month. How can that be? No one was watching tv, on a laptop or gaming in the two hours that

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TCL Roku TV draining wifi

Over wifi limit past two months & doing nothing different. It appears tv’s are draining the data all of a sudden but I don’t understand why.

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Does AT&T honor the quotes given to customer or are they free to advertise prices to customers directly and then swap them????

​​I am just going to post the text from my first interaction... ​​ ​​AT&T Company Chat Transcript​​​​- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -​​​​Reference Number: 16793582643517536​​​​DATE/TIME: 2023-03-20 08:23:59​​ ​​***Connected to live agent***​​

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AT&T locked device

I'm interested in purchasing a device that I found on Craigslist. The owner said the device was financed through AT&T and they would be using the money to pay it off. Is there a way to verify the balance with AT&T before purchase, or would it be best to meet the person at an AT&T store,

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Internet

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Can make but not receive AT&T Video Calls

Just received 4 Galaxy S23 phones, 1 Ultra, 2 Plus, and 1 Regular. 1 of the Plus phones, when I look in my contacts, the contact for that phone shows that AT&T Video call is available. Looking at the contacts for the other 3 phones, including from the 1 Plus phone that can receive AT&T Vi

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Wireless

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ATT FIBER INSTALLATION

I had ATT FIBER installed today. But, the technician unplugged my cable and put the fiber drop in its place! Now no cable. Removing another company's gear and replacing it with yours,  big no no.

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Internet

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Unused Plan before joining a Family Plan

I recently joined the family plan as a member. Prior to joining, I have a monthly plan that is partially used (still has 20 more days unused). Will my Account Owner receive a prorated credit for the unused days of the my previous plan? I think the answer is yes because I am seeing the following stat

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MESSAGES

PHONE WILL NOT TAKE INCOMING MESSAGES

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Trending Accepted Solutions

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High Speed Internet Down SIX DAYS - Neighborhood Outage - NO PROGRESS

Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei

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Internet

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U-Verse and Internet (Fiber)

We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $

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Internet

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Accepted Solution

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Unlock

I need to get my old iPhone that I sold unlocked. I do not want to unlock my new iPhone.

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Wireless

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Accepted Solution

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Swapping eSIMs?

I recently upgraded my phone to the standard iPhone 14 but have since then decided that I want the 14 Pro model. Another family member with a device on the same account is eligible for an upgrade as well, and wants to get the standard 14. If this family member upgraded to the Pro, is it possible

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Wireless

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Downgraded and forced to return BGW-320 for 210

Hi, I had 2.5gbps for over a year and decided to cut some costs and downgrade to 300/300mbps. Some reason after I submitted the change ATT decided to ship me a BGW-210 and told me I needed to swap and ship back the BGW-320 or be billed for it. Seems pretty silly and annoying when all I wanted was

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Internet

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