AT&T Internet Account

AT&T Internet Account

Learn how to manage your Internet service and account.

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KEEP EMAIL ADDRESS

Can I keep my bellsouth.net email address if I switch service

Questions

31

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Can't get my account/services corrected!

I have been trying to cancel my U-Verse TV service and just keep internet since July 2022! I have called several times, spoke with many different people, all have looked into the issues, "said" it's been corrected, given me credits for the inconvenience, yet here it is December 2022 now, and things

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24

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Scam in the name of new customer or when you move

I signed up for AT&T when offered for a $250 reward. I got $50 reward and was told the rest of the reward will be after 3 months- when checked with them after 3 months they deny outrightly that there is no such reward program and they cannot help. A year later when I was switching houses again

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39

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Recurring ACP Program Problem

I am an existing internet subscriber with AT&T. Prior to the ACP Program, I was on AT&T's discounted internet service plan for students. Maybe a month or two ago while on the phone with AT&T support, they informed me about the ACP Program that I might qualify for and gave me the informat

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Closed

CARE CODE: 205.2 [LU003]

Constantly getting CARE CODE: 205.2 [LU003] error requiring me to reset my password for every ATT App and site. How do I get this issue resolved?

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32

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linked accounts

my att and direct tv accounts are linked i need them unlinked so i can get to my att internet profile

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37

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Want to get att internet but owe from old account

I had att for internet years ago and I’m sure I’ll have to pay that amount ($371) back in order to get service. Os there a way I can pay partial of that and get the service and will I have to pay a deposit ?

Questions

53

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No service No concern

When we moved to where we live now there were only two options for Internet service one being AT&T and the other being a company that wanted us to sign a two-year contract that was it Not wanting to sign a two-year contract with a company we had never heard of we went with AT&T five days

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35

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Internet Down Christmas Eve through DEC262022!

Internet down in the area starting at 10:30 pm 12/24/2022. AT&T service provides a low level of service that still has not remedied the problem. The Philippines and Indonesian customer service was of no help, but had some incredible fake southern accents. Give it to another billion company that

Questions

113

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AT&T customer service and outage issues

4 days without internet is something that will be talk about and share to the community. I will share my experiences and recommend anybody not to use AT&T as provider. If they choose to use AT&T as provider good luck not having internet for 4 days.  I wouldn't use AT&T as provider.

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(127)
Same problem that hasn't been resolved.

I've tried numerous times thru chat or calls to ATT and so far NO help. I'm locked out of a sbcgobal.net email account I've had for YEARS. The password has been changed and my security questions have also been changed so I cannot reset the password.  

Questions

 • Email

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Can't hear anyone when receiving calls and they can't hear me when I make a call on home phone.

Home phone rings and just has "Ringing" in the caller ID window. I answer but can't hear anyone on the line.  I can call out but the person on the other end can't hear me.

Questions

 • Home Phone

8

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Phone not making my calls

My SOS is on from my esim. I had been trying to make calls for a few hours and now I can’t make any

Questions

 • Wireless

7

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Reward cards not received

A few months ago we had an in home expert switch our service over from Sprint/T-Mobile to AT&T. She was very knowledgeable and thorough with the entire process. When she offered the Visa card or bill credit for $250 each line we specifically watched her select the customize button and select the

Questions

 • Wireless

10

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Paramount+ and Showtime to Merge

https://tvline.com/2023/01/30/paramount-plus-with-showtime-rebrand-cable-network-name-change-explained/ It seems that everyone who pays the $10/mo for Paramount+ will get Showtime included. The names of the linear Showtime channels will be renamed. Content should stay very similar. What doe

Questions

 • TV

11

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Log in

Need help logging into my account

Questions

 • Wireless

10

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Trending Accepted Solutions

(116)

Accepted Solution

Official Solution

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DirecTV cancelling Newsmax

I am a 12 year subscriber to DirecTV & have had AT&T cell service for 15 years. I am EXTREMELY disappointed that DirecTV is cancelling Newsmax—the last (Edited per community guidelines) news channel. If this is not resolved with Newsmax being restored I will be cancelling my subscriptions.

Questions

 • TV

9.1K

108

Accepted Solution

Official Solution

I would like to speak to a live person about my account

See subject. How can I contact in life person about my account? I am a senior on a fixed income and my bill increased nearly $20 per month. I cannot afford this. What can I do to reduce it?

Questions

1.2K

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Accepted Solution

Official Solution

Contract Cancellation Fee - since when?

I signed up for a Unlimited Elite service with my own phone and recently had to switch to another carrier because of work. Why am I getting slapped with a contract cancellation fee when I was never told my account was set up under a contract. When I called AT&T to ask about my last bill there wa

Questions

 • Wireless

267

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0

Accepted Solution

Official Solution

NEED ACCOUNT HISTORY RECORDS

Hi I need to be able to access my account history for phone calls/text messages for the month of July of 2022. It will only let me see the last couple days of the month and I need to be able to view the middle of the month. I don’t even know if anyone working in “Support” or “Customer Service” wi

Questions

 • Wireless

252

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0

Accepted Solution

Official Solution

ATT Damaged by Fiber installation in our subdivision

I have called every number I can find in this forum with 0 help, over 25 transfers to the "correct" department. And it's getting to the point where I'm going to just file it with the BBB.  I'm posting here as a last ditch effort to avoid any more headache. ATT is installing fiber in our sub

Questions

 • Internet

251

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