AT&T Internet Account

AT&T Internet Account

Learn how to manage your Internet service and account.

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AT&T Fiber Internet.

Looking for reviews on AT&T Fiber Internet. Considering the change from Xfinity.Are you forced to lease a modem or can you use your own? How different is the installation? Any significant change from cable?

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AT&T

AT&T is the worst company I have ever seen I have their Internet and it is garbage I have to use my mobile hotspot because the Internet (Edited per community guidelines) so bad I don't even know how they're still in business I'm trying to cancel it so I can go get Internet from anyone else

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Charges

I am getting charged for service that I'm not receiving. I have called several time and my online accounts say that the internet services is canceled but I'm still getting charged for the services.  I haven't had internet service with AT&T since September 2022, I stayed on the phone with a

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Smart Home Manager not providing activity for wired devices

I have a mix of wired and wireless devices, including DIRECTV Stream receivers. Both types are being detected as online but no activity is reported for any wired device. Total activity being reported is less than being recorded for billing of daily useage so apparently the wired devices are contribu

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Att Security blocking iptv

I'm trying to make adjustments to my security settings. I believe things have changed on the smart home manager app. I've tried to follow directions from post but cannot get to the next steps in the process. Anyone know how to change the settings from the att Smart home manager app ?

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IPhone and iPad Wireless addresses different than reported by gateway and Smart Home Manager

I tried to verify MAC addresses from an iPhone and an iPad as detected by the gateway and Smart Home Manager (SHM). The gateway and SHM agree with the same address but they are different than shown on iPhone/iPad (status/general/about/Wi-Fi Address). Why?

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internet usage suddenly increased dramatically around 11/20/22

I have internet 50 now and have had ATT internet for many years. I never used more than 400-600 gb per period.  Usually less than 400. Around 11 /20/22 that suddenly spiked and I went from using 3-20 per day to 30-100 per day.  Now over 1600 for December.  I open and look at usage an

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Change my last name on my account

Hello, I'm trying to change my last name on my account. I have called the 800-288-2020 number and he gave me a website to go do it at. I was asked to sign in and so I did, but it says they dont have my account and cant do it. What now?

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Massive Internet Usage for no good reason!

Hello, I have seen other posts with not much info or help from AT&T, but maybe I missed something. I have seen an incredible increase in my home internet usage with no real or apparent reason why?!  Maybe I have a tab or two open on my phone, but it is just me and my boy.  My boy is

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Increased internet useage since Nov 20, 2022

Add me to the list! Internet useage doubled on Nov 21 then tripled on Nov 22. Started using Smart Home Manager to see if my network had been hacked. What a DUMB program! Does not show useage for wired devices, only wireless. Cannot handle wired network switch devices. Cannot determine many users, ju

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$45/mo for life pricing on AT&T Fiber apparently means until AT&T feels like changing it on you

We moved into our home in 2016. Shortly after AT&T expanded their fiber network into our area with an exciting promotion of $45/mo for life if we signed up right then with them. Sounded like an excellent deal so we did. We have been in our home for over 6 years and the price has been increased o

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 • Internet

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locked out of bellsouth.com email

I am locked out of email. THe security questions don't accept my answers (think it's been hacked). No option to reset password with email or phone. No help at ATT. Anyone have suggestions? Thanks

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 • Email

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Why send AT&T Serviceman not requested?

I have had AT&T service for many years and loved it. I recently requested to change my TV service and Internet to reduce my monthly bill by removing unnecessary items.  The automated AT&T Customer service system has sent someone to convert me to another type of account with no discuss

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 • Home Phone

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My iPhone 14 stopped getting verification texts

Sometime over the last weekend my iPhone 14 stopped getting verification texts and notifications from my banks. These are things like verifications when trying to log on from an unfamiliar device or messages when I make a charge on my credit card. Some things to note... I have made no changes to

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 • Wireless

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AirTies 4971 identifies as wireless when connected gateway via ethernet

I have just added a second airties 4971. My home is wired for ethernet to most rooms. both are connected via ethernet to the gateway and only one identifies as wired. After resets, the new one does say wired however it reverts back after some time. Any thoughts on why or what the issue is and how to

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 • Internet

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Mobile data stopped working in my area

A few days ago our mobile data stopped working. We are no longer able to use imessage or any apps. We can make calls but thats pretty much it. It's an AT&T problem, possibly with a tower and not our phones...same goes for our neighbors on ATT plans also. I have called att support and they tried

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 • Wireless

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DirecTV cancelling Newsmax

I am a 12 year subscriber to DirecTV & have had AT&T cell service for 15 years. I am EXTREMELY disappointed that DirecTV is cancelling Newsmax—the last (Edited per community guidelines) news channel. If this is not resolved with Newsmax being restored I will be cancelling my subscriptions.

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 • TV

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I would like to speak to a live person about my account

See subject. How can I contact in life person about my account? I am a senior on a fixed income and my bill increased nearly $20 per month. I cannot afford this. What can I do to reduce it?

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NEED ACCOUNT HISTORY RECORDS

Hi I need to be able to access my account history for phone calls/text messages for the month of July of 2022. It will only let me see the last couple days of the month and I need to be able to view the middle of the month. I don’t even know if anyone working in “Support” or “Customer Service” wi

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 • Wireless

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Contract Cancellation Fee - since when?

I signed up for a Unlimited Elite service with my own phone and recently had to switch to another carrier because of work. Why am I getting slapped with a contract cancellation fee when I was never told my account was set up under a contract. When I called AT&T to ask about my last bill there wa

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 • Wireless

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Official Solution

ATT Damaged by Fiber installation in our subdivision

I have called every number I can find in this forum with 0 help, over 25 transfers to the "correct" department. And it's getting to the point where I'm going to just file it with the BBB.  I'm posting here as a last ditch effort to avoid any more headache. ATT is installing fiber in our sub

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 • Internet

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EXPLAINER

What’s fiber internet?

Between remote work, gaming, streaming videos, social media, email, and so on, many of us spend a huge portion of our lives online. That’s what draws so many people to internet powered by fiber.
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TRENDING NOW

AT&T Fiber now delivers speeds up to 5 GIG

Is your home internet fast enough? Depending on speed tier availability and your household’s connectivity needs, you may choose an AT&T Fiber plan with hyper-gig speeds.
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BLOG

A quick introduction to Wi-Fi 6

Wi-Fi 6 was designed to improve on previous standards in several ways, including more efficient battery usage, higher maximum bandwidth, improve security features, and more!
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