Pre-order the New Samsung Galaxy Z Flip4 & Galaxy Z Fold4 and, for a limited time, get twice the storage and a free case!
AT&T Internet Account

AT&T Internet Account

Learn how to manage your Internet service and account.

12.6K

(12029)
Credit for DSL Outage

My DSL internet service was out for 4 days (August 13-16). Twice the customer support person informed me that someone from billing would contatct me about obtaining a credit.  Still waiting.

Questions

11

1

0

Is there a current interactive ATT fibre coverage map?

I'm looking for suitable properties for sale. However, one requirement is that the current 1Gbit bidirectional fiber is available immediately. When I search att.com/fiber, some addresses in my desired city come up as available, while others do not. I'm looking for an up-to-date coverage map. However

Questions

16

1

0

Still wasting my time

Paid my bill, got charged twice for the same payment, received email informing me I still owe the same bill, played 3 card Monte phone and chat for hours, now my bill says I owe nothing but doesn't say it was paid either and I'm still out the extra charge.

Questions

47

4

0

403 Forbidden Error - Popular Sites Blocked!

Over the past year, I've been getting the 403 error or 403 Forbidden message when trying to access popular sites. The impacted websites seem to change week to week, but most recently, I received these errors for sites like Zillow.com, Tidal.com, Appsumo.com - among others, that I can't access. When

Questions

8

0

0

Cannot access my AT&T account

I can't log into my account and cannot get to real person from customer service to sync my account. I hate to reset my password every 3-4 days which I have had to do for months when I cannot have my account synced. I am perplexed that this problem has been ongoing at least since October 2021 without

Questions

39

5

0

Uverse bill keeps increasing

I don’t understand why my uverse bill has been increasing within the last 6 months: started at $58 monthly, then 60, then 64, and now 68$. I was never notified about this price increase.

Questions

38

3

0

copyright infringement course not working

Cannot load copyright infringement course and my speed has been slowed. What can I do to fix this?

Questions

6

0

0

Extremely slow internet

Why has my fixed wireless get slower over the 2 years that ive had it? I cant seem to get any technical help. Been only hold for 2 hours and the chats arent helpful. I have a college student and hate its so slow now. We used to have great service

Questions

11

0

0

Customer Service Positive Review

I would like to give a shoutout to Lupe from San Antonio. She was so helpful and was able to get my concerns resolved right away. Exceptional customer service from this individual! Please show to her manager 😊 Very happy with the service she provided.

Questions

4

0

0

Billing Question

On my last 2 months bill, I am being billed for "Static IP 8" and "Internet Equipment Fee".....what am I being actually billed for on a monthly basis?

Questions

17

1

0

email "screening" ??

I forgot my FACEBOOK password. The process for retrieving it involves them sending me a CODE via email. I go through the process but never receive the email with the code. I have no trouble getting all my other email. Could att.net be screening-out the FACEBOOK email via some setting or something?

Questions

39

5

0

att&t internet

Hi I am a retired person and an Att subscriber for a very long time. When I signed up for the intranet service with Att and was told that I have top speed. Prices kept going up and in all fairness I was able to get a few discounts until now. I not only found out that I have the lowest speed from t

Questions

32

2

0

Need help?

Pinned posts

Most recent

View More

Get the freedom to change your mind
With no annual contract, you’re never locked in if your needs change or if you want to upgrade to a higher speed.

Got a few minutes to learn more?

Check out these informative articles and resources.

Abstract rendering of Fiber optic internet.

EXPLAINER

What’s fiber internet?

Between remote work, gaming, streaming videos, social media, email, and so on, many of us spend a huge portion of our lives online. That’s what draws so many people to internet powered by fiber.
Woman working from home and videoconferencing with several colleagues.

TRENDING NOW

AT&T Fiber now delivers speeds up to 5 GIG

Is your home internet fast enough? Depending on speed tier availability and your household’s connectivity needs, you may choose an AT&T Fiber plan with hyper-gig speeds.
Three kids lounging on a sofa and browsing the web on their respective devices.

BLOG

A quick introduction to Wi-Fi 6

Wi-Fi 6 was designed to improve on previous standards in several ways, including more efficient battery usage, higher maximum bandwidth, improve security features, and more!
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.