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AT&T Internet Account

AT&T Internet Account

Learn how to manage your Internet service and account.

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Deactivate voluntary suspension

I called twice for support on removing the suspension on my account for WiFi and Uverse TV but it still says my account is suspended. How do I fix this problem?

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372

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Official Solution

I cant access my account online

I dnt have access to the number on file

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217

5

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U Verse account change

need to revise/delete U Verse account for retiree.

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21

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how do I access my modem

duplicate ip addresses

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14

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Customer Service Issues

I turned on my TV tonight and I had to sign in to the TV with my password and user ID name. Why should I have to do this? It would not take my password which I had written down. I ended up changing my password five times in attempting to access my account, and each time was unsuccessful. Now it says

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29

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November Payment Amount

I signed up for a $50/month plan on Nov 5.However, my credit card was debited $56.Please tell me the reason for this $6 difference.Also, if the $56 is correct, please reissue the receipt.

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34

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Sign in

I'm not able to sign into any of my accounts online or the app... I changed the past word an all an it's still not letting me

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73

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Signing in

I don't think I remember my account info or if I even created an account but either way it won't allow me to sign in That isn't my only problem.  I also have a problem with not receiving my gift card of 150$ like I was promised just to receive the service and I got approved and I am probably

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14

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Buying internet through a representative

I ordered service with an account rep back in October. They said I needed to pay a down payment of $100 but it would go towards my future bills.  I gave him my card information over the phone.  I got charged my first month.  Do out of office representatives place online orders for cl

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21

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Non-Returned Gateway

I cancelled my service earlier this year. On July 15, 2022, I returned the equipment to a UPS Store per the instruction of ATT.  2 months later I was charged $163.80 for unreturned equipment.  I called on September 27, 2022 and was told everything was cleared up and that I would get a $16

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27

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Overpayment after upgrade

I have a business account. 6 devices 1 watch and 2 chrome books. I recently upgraded 3 out of the six. I paid off all installments except for 1. I am now being charge for 4 upgrades and 3 no return fees I received 3 upgrade phones and 1 return label as expected. The customer service is horrible over

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 • Wireless

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Smart Plugs

How can I connect my smart plugs to my AT&T network? All other devices connected but those will not. Device support was not able to help either. They worked fine on old network

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 • Internet

0

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Trade in has been in “transit” for almost a month

I shipped an iPhone 11 back to AT&T for trade-in using the supplied label …. According to USPS, the iphone was delivered to the “agent” - Pitney Bowes, on 2 Nov 2022. Tracking number is { {Payment Card Number detected, text hidden}} 3806 34 (image is attached from USPS. Pitney Bowes site indicat

Questions

 • Wireless

3

0

0

HBO Max with Plan

My att account says I have acces to HBO Max free of charge with my plan but when I click the add HBO max button it takes me to a page where they charge me for the add-on. When I try logging in through HBO Max directly and selecting provider they tell me they cant "verify my subscription." How do I f

Questions

 • TV

1

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Phone not reading sims card

Unable to make or receive phone calls and text messages

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 • Wireless

1

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AT&T phone

Unusable. No dial tone. Electricity to them but stopped working on 11/12/22. Says "No Line" (one hard-wired, 2 cordless).

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 • Home Phone

3

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Trending Accepted Solutions

(263)

Accepted Solution

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Email to Setup Password Recovery Option for AT&T Email

Got an email asking for password recovery options for my AT&T email account - or else! I have an sbcglobal.net email account, and a yahoo.com email account.  I have no idea if this is legit or what I am supposed to do, and if this is even applicable for me.  I don't like the "or else"

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 • Email

1.8K

34

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Official Solution

Still have not received S21+ Android 13/One UI 5 update

From what I understand the S21+ Android 13/One UI 5 update has been out for a few days now and I still have not received the update. My phone is an AT&T branded model. Should I be worried that I will not get the update?

Questions

 • Wireless

1.3K

8

Accepted Solution

Official Solution

Fiber Optic installation property damage

AT&T Fiber optic is being installed in our neighbor and your contractors have cracked our water line and left tracks in our yard where they drove over our water meter. I need to know where to file a claim for the damages and the cost of the water leak. Thank you,

Questions

 • Internet

496

2

0

Accepted Solution

Official Solution

Required to change email account

I still have sbcglobal.net for my email. I have been receiving emails the last few days (supposedly) from AT&T telling me that I have to change my email address by 11/14/22.  Is this a fraud? Hello, Thank you for being a valued AT&T Member. This is a final reminder 

Questions

 • Email

361

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Accepted Solution

Official Solution

att.net login

I've used @att.net for almost 30 years and Outlook 2003 for 20 years. Now I I can't receive mail on my desktop or phone. When I log into yahoo, currently, It loops back to the login page. there is no "not you" button on the log in page. all remedies found on google (ipconfig/flushdns, clear cookies,

Questions

 • Email

345

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