AT&T Fiber Ordering

AT&T Fiber Ordering

Learn how to order Internet with AT&T Fiber.

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Att did not give the promised reward

Att promised a $250 reward, however, they did not give my reward after many calls from my side. Finally, they sent me the reward but for $150. again, I tried my best to connect on this issue with them. Now they say I have passed 120 days since account activation and they won't' be able to do an

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ATT Fiber

I had an ATT technician verify that I have Fiber available at my address but the computer system is not showing it. Customer service is unable to override. Who do I speak with to get this corrected? 

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Credit Unfrozen Still Can't Open Account Online

As a new customer, I selected an offer for internet that adds a $50 Visa and a $100 Visa. At the end of the application process I got a message that there was a problem. The only thing I could think of was that I had a credit freeze at Experian, Equifax and TransUnion. I called AT&T and spoke to

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New Customer Questions for AT&T Fiber

Hi, I apologize if these questions have all been answered before.  I am a potential customer for AT&T Fiber (internet only) and work out of a home office, so the reliability of my internet connection is important.  A few questions: 1) Will AT&T's customer premise equipment reliably work in pass-thro

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Upgraded speed, sending me new modem?

Currently have a one month old Bgw320-500 and upgraded from 300mbps to 500mbps speed and shows they are shipping me a new modem for self install- why cant this be done remotely and why do I have to deal with exchanging brand new equipment?

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AT&T Fiber Availability

The AT&T fiber availability tool indicates the service IS NOT available at my address, but IS available about 600 ft or less down the street. Coverage maps such as those provided by BroadbandNow indicate the service is available in my entire neighborhood (including my address). Seems as if the s

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Fiber Internet and WiFi-6E Router

I have tried too many times to get ATT to provide info and status of Fiber Internet Service in my area, why can't I get a simple answer?

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AT&T Fiber

The street next to me has aT&T fiber (around 7 houses on that street). I am the next house over and the back of my property backs up to that street.  The website says I don't have fiber.  Who can I talk to see if there is I can get it since my property backs up to the street that has

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Fiber Availability

The fiber lines have been run through my neighborhood. One neighbor, whose backyard meets my backyard, has been connected but it still shows as unavailable to me. The pole they ran his from is located where our yards meet. My house is actually closer to the pole than his is. Neither of us is across

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Fiber availability near me

New homes near me are being equipped with fiber. When will att roll out fiber to already existing homes in my area? It seems they have the infrastructure built, all new homes and even existing apartment buildings have fiber. City is Hanford, CA

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caller id on outgoing phone call

would like to change caller id for outgoing phone calls to a name

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 • Home Phone

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Why send AT&T Serviceman not requested?

I have had AT&T service for many years and loved it. I recently requested to change my TV service and Internet to reduce my monthly bill by removing unnecessary items.  The automated AT&T Customer service system has sent someone to convert me to another type of account with no discuss

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 • Home Phone

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My iPhone 14 stopped getting verification texts

Sometime over the last weekend my iPhone 14 stopped getting verification texts and notifications from my banks. These are things like verifications when trying to log on from an unfamiliar device or messages when I make a charge on my credit card. Some things to note... I have made no changes to

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 • Wireless

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Requested cancellation is not processed properly

Hello, i did request ATT to cancel my entire account with two phone line on it, on Jan 25th and Support person said he will do one by one and confirmed he marked both the lines will be cancelled on 28th Jan 2023. Since ATT do not send confirmation email or provide confirmation number for the call w

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 • Wireless

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Question about business accounts and paperless bills

Hello there, we are a global company with a US branch, currently utilizing T-Mobile for our 5 US employee phone lines. However, T-Mobile has been unable to provide bills as PDFs via mail, what is needed for our finance department. We are seeking a new provider, and have considered ATT as an option.

Questions

 • Wireless

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AirTies 4971 identifies as wireless when connected gateway via ethernet

I have just added a second airties 4971. My home is wired for ethernet to most rooms. both are connected via ethernet to the gateway and only one identifies as wired. After resets, the new one does say wired however it reverts back after some time. Any thoughts on why or what the issue is and how to

Questions

 • Internet

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DirecTV cancelling Newsmax

I am a 12 year subscriber to DirecTV & have had AT&T cell service for 15 years. I am EXTREMELY disappointed that DirecTV is cancelling Newsmax—the last (Edited per community guidelines) news channel. If this is not resolved with Newsmax being restored I will be cancelling my subscriptions.

Questions

 • TV

9.7K

116

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I would like to speak to a live person about my account

See subject. How can I contact in life person about my account? I am a senior on a fixed income and my bill increased nearly $20 per month. I cannot afford this. What can I do to reduce it?

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 • Internet

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NEED ACCOUNT HISTORY RECORDS

Hi I need to be able to access my account history for phone calls/text messages for the month of July of 2022. It will only let me see the last couple days of the month and I need to be able to view the middle of the month. I don’t even know if anyone working in “Support” or “Customer Service” wi

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 • Wireless

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Contract Cancellation Fee - since when?

I signed up for a Unlimited Elite service with my own phone and recently had to switch to another carrier because of work. Why am I getting slapped with a contract cancellation fee when I was never told my account was set up under a contract. When I called AT&T to ask about my last bill there wa

Questions

 • Wireless

274

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ATT Damaged by Fiber installation in our subdivision

I have called every number I can find in this forum with 0 help, over 25 transfers to the "correct" department. And it's getting to the point where I'm going to just file it with the BBB.  I'm posting here as a last ditch effort to avoid any more headache. ATT is installing fiber in our sub

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 • Internet

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EXPLAINER

What’s fiber internet?

Between remote work, gaming, streaming videos, social media, email, and so on, many of us spend a huge portion of our lives online. That’s what draws so many people to internet powered by fiber.
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TRENDING NOW

AT&T Fiber now delivers speeds up to 5 GIG

Is your home internet fast enough? Depending on speed tier availability and your household’s connectivity needs, you may choose an AT&T Fiber plan with hyper-gig speeds.
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