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AT&T Fiber Ordering

AT&T Fiber Ordering

Learn how to order Internet with AT&T Fiber.

1.7K

(1650)
Servicing in Sevierville

We have AT&T fiber in Austin, TX, and it is the best in speed, reliability, and customer support. I really, really want to get it to my cabin in TN. The fiber is already in - but was abandoned a few years back. Now the market has picked up, I’m wondering if we can get AT&T to bring its inter

Questions

35

1

0

Applying for new internet services

I have applied to get the home internet but it’s stating that I owe $805 for direct tv from 2017. I never had direct tv in 2017. The last time I had direct tv was in 2012 and that bill was paid in full before I moved.

Questions

36

2

0

Unable to Order with Fraud Alert

I tried placing an order online for AT&T internet and once I got to the soft credit check portion, it bounced me out and gave me a number to call (which was AT&T Wireless and couldn't help). I tried the online chat and they tried to complete the order and were unable to as well. They said I

Questions

136

4

0

At&t can't seem to get my address right

AT&T keeps sending the installation to my old address. I have been on the phone for hours with them this week. And they can't seem to get the order right. I just reschedule my installation and again I just got a text message that the installation man is going to the wrong address. Has anyone had

Questions

45

3

0

Upgrade from uverse to fiber - automatic and/or mandatory?

I'm a current ATT vdsl2 subscriber. Fiber upgrade began in March and will hopefully be available soon. Will I be contacted by ATT to upgrade?  Will it be required as I've heard they're getting away from copper? Will I be able to make the change on my existing account (ie not have to create

Questions

97

4

0

Accepted Solution

Official Solution

Notify me when fiber is available

A truck came through my neighborhood saying fiber was coming and had a web address to sign up to be notified when it becomes available. I missed the web address for that. Anybody know where I can sign up to be notified?

Questions

1.4K

5

0

Accepted Solution

Official Solution

New Customer Questions for AT&T Fiber

Hi, I apologize if these questions have all been answered before.  I am a potential customer for AT&T Fiber (internet only) and work out of a home office, so the reliability of my internet connection is important.  A few questions: 1) Will AT&T's customer premise equipment reliably work in pass-thro

Questions

29K

14

Promised rewards card

when I called to order this fiber optic internet I was promised A $200 gift card for placing an order through the phone but I was still stuck in a contract with xfinity and the salesman offered me another $200 gift card to pay out the xfinity contract so I can start service with att and not being pa

Questions

32

1

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Instant On order processing for over an hour

I signed up for a plan through my apartment building and att Instant On service and i was told i would recieve an email shortly with instructions to set up my account. I havent recieved any email and I do have to be connected to the internet fairly soon. For an "instant" service i didnt think i woul

Questions

18

2

Accepted Solution

Official Solution

Address Validation

Fiber is available out of my terminal (with active customers) however database still shows only adsl for my address. Need assistance getting this corrected.

Questions

162

12

0

Closed

Can't get new service at an apartment because the previous tenant never canceled account

Subject says it all and the phone rep's advice for me personally to get in touch with the previous tenant is laughably stupid. Heck, this entire policy is laughably stupid. The physical human being at the address should trump an entry in a database every time with no exception. What if the tenant is

Questions

38

6

0

AT&T website says fiber is not available at my address, but it's available at other houses on my road

AT&T recently installed fiber cable down the highway on which I live. I've been checking my address to see if it's available, but it's always said not available, the only thing I could get is fixed wireless (which is what I currently have). There's no option to order fiber. But a couple of weeks

Questions

43

5

0

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