AT&T Fiber Ordering

AT&T Fiber Ordering

Learn how to order Internet with AT&T Fiber.

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Best way to add phone service to existing AT&T Fiber account?

We've got AT&T Fiber (which we're very happy with) with the BGW320 gateway. Now we'd like to port an existing phone number (from Charter) so that it works when I connect our home phones to the existing fiber gateway. The main problem is that I can't find the right place on AT&T's labyrin

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New Construction House

My new construction house is in a semi-rural area. Both of my neighbors have AT&T Fiber internet, so I was interested in getting it as well. I called AT&T to request Fiber, and they said “Fiber isn’t available at your address”. I tried telling them both of my neighbors have it, and they agai

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Reschedule Appointment

Ordered Internet 1000 for the house I'm going to be moving into - selected "self-install" but I was scheduled for a tech appointment. I will not have access to the apartment yet on the day they scheduled - and my attempts to reschedule or cancel have not been successful. I need to reschedule or canc

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Fiber Optic HOA

We have 79 homes in our subdivision/HOA however some of the homes apparently can order fiber optic Internet and some of the others cannot within about a mile radius if that. I am thinking that some of those homes really have the service available but it is not showing for all of us to order. Is ther

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AT&T Dedicated Internet

I need someone to give me a status update on my AT&T Dedicated Internet order. I requested for an answer yesterday and still got no response yet.

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2 GB Service

Hello, who do I contact to check on this service, I currently have the 1GB but it is slow and won't support my security system and smart devices! I need more speed!

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Gift Card Fraud?

Did AT&T promise you a gift card and never send it? Or later tell you that you weren't entitled to it, even though you complied with the requirements to get the gift card? You are not alone. Here's what you need to do now: 1.) File a complaint with the Better Business Bureau; they will confr

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Gift Card Not Recieved

Signed up for the AT&T fiber 300 plan and was told I’d get a 200 VISA gift card. A month and a half went by and still nothing in the mail or my emails. I called the reward center and the lady had said she could give me a 200$ Walmart gift card instead so that’s better than nothing. Still haven’t

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How to get fiber in my area?

Fiber is not in my apartment complex but it is in the surrounding homes all over my zip code, what is the best way I can go about getting into my complex? I have tried ATT support and they cant really say for sure just that its planned I guess. Tried reaching out to the corporate office of my comple

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Address validation

I am a wfh customer advocate rep for AT&T mobility LLC and I have been having a hard time receiving internet in my house I live in the back in unit b but the people in the front have att fiber already how do I get my unit b to show up in the ATT SYSTEM??

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Why does a MIMEMultipart email introduce a trailing newline when viewed as text message?

​The following MIMEMultipart/mixed email message was sent from a gmail account to an iOS recipient via mms.att.net. The message includes a MIMEText subpart and a MIMEImage attachment. Why does the text bubble include a trailing newline?​ ​The email contents:​ Received: from 116692035092 nam

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Cannot sign in on phone

I log in to att.com fine with my ID and password on my desktop. When I use the same ID and password on my phone, I get "this combination does not match" or some such language.

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Land-line phone not working

Hello everyone, my mom's landline phone has not been working for 2 days. If I call it is ringing, but not ringing in the house, there is no dial tone when we pick up the phones either.  Has anyone had any luck getting their landline repaired or services restored? She just had a basic landline,

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Fixed wireless “crowding”

My fixed wireless connection has been non existent for the last 5 days. I have had this service for 5 years. When I call, the tech has me unplug and all that jazz and it may work for a minute but typically stops after 5/10 minutes. They say the tower is crowded. It’s so frustrating. Will they update

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How can I open a support ticket, need to submit proof about an issue.

How can I open a support ticket, need to submit proof about an issue?

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Should I get a DEVICE for my mobile hotspot?

We just added Unlimited Premium w-50GB mobile hotspot on ONE line because we’re in a rural area deemed “unserviceable” for home Internet. Want to use this new mobile hotspot to power an iPad and doorcam. But I guess it’s not usable for the whole family unless my phone is in the vicinity? And mobile

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High Speed Internet Down SIX DAYS - Neighborhood Outage - NO PROGRESS

Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei

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Report outage

Is there any way to report an outage on a landline besides staying on hold for an hour or more??

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U-Verse and Internet (Fiber)

We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $

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I need to get my old iPhone that I sold unlocked.

I need to get my old iPhone that I sold unlocked. I do not want to unlock my new iPhone.

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scam?

I keep getting an e mail saying as of March 16th my e mail will be locked out unless I update. Is this a scam? Also I tried multiple times to up date but the message always reads "there is a problem" and I can't go any further.

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