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AT&T Fiber Ordering

AT&T Fiber Ordering

Learn how to order Internet with AT&T Fiber.

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Fiber plans?

How would I know if my address is in the plans for us to get ATT Fiber. I have 25 MBps DSL line from last 17 years and no signs of fiber. I experience packet loss and wondering if there is a way I would know this before making a switch?

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Internet down

I called AT&T to report my internet down. They gave me an appointment for over 20 days from now. I have been a customer for over 20 years. Yet they go out quick for a client of mine to set up a new service

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Ordering AT&T fiber prior to move in

Hello, I will be moving to a new apartment where AT&T Fiber is available in about 3 weeks. I want to order AT&T Fiber service online and use the self-installation method. Am I able to order it ahead of time and ship it to my current address before moving into the new apartment? Will the s

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When will I be able to order fiber? It's available 3 houses away from me on ATT

I'm so frustrated. FCC Broadband lists my address as having ATT fiber available. But not my house apparently. If I walk 2 houses south from my front door, to the next small crossstreet, and put the address of the second house on that side street from the corner, it says ATT fiber is available. It's

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AT&T did not deliver reward cards as promised

Hi, I signed up for att fiber in Dec 2021. I was promised 3 reward cards for $50, $150, and $250.  I contacted the chat support from my account several times after 6 weeks of installation and they promised that it escalated and I will get the cards soon,  In March 2022 I got an email

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What do I do if I’m outside ATT fiber facilities?

Currently a DSL customer living in rural America and I live ATT as a company but hate that a town so small it’s considered a decentralized community less than 4 miles down the road can actively get gigabit Internet and I’m fighting tooth and nail to get anything higher than 25 mpbs. I don’t want any

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AT&T Fiber Availability

When will AT&T have expanded Fiber availability in Arlington, TX? Seems a little odd that they have their name on the biggest arena in Texas with such awful coverage of their products. Anyone know a timeline?

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Fiber optic internet

We have been AT&T customers for a long time, we have phone, cellphone and internet service. We would like to upgrade to high speed fiber optic internet but have been told it's not available in our area. Our downstairs neighbors have Sonic with fiber optic internet. We would like AT&T to come

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When will fiber be available in my zip code.

Hi, I was wondering when will fiber be available in my zip code my zip code is 91710.

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Closed

AT&T Fiber Available Across The Street But Says Unavailable For Me

Using https://www.att.com/buy/bundles to to check if I can get AT&T Fiber and it says Fiber is not available at my address, but when I type in any of my neighbors address from across the street it says Fiber 1 Gig is available. Is there any way I can get Fiber?

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Overpayment after upgrade

I have a business account. 6 devices 1 watch and 2 chrome books. I recently upgraded 3 out of the six. I paid off all installments except for 1. I am now being charge for 4 upgrades and 3 no return fees I received 3 upgrade phones and 1 return label as expected. The customer service is horrible over

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 • Wireless

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Smart Plugs

How can I connect my smart plugs to my AT&T network? All other devices connected but those will not. Device support was not able to help either. They worked fine on old network

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 • Internet

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Trade in has been in “transit” for almost a month

I shipped an iPhone 11 back to AT&T for trade-in using the supplied label …. According to USPS, the iphone was delivered to the “agent” - Pitney Bowes, on 2 Nov 2022. Tracking number is { {Payment Card Number detected, text hidden}} 3806 34 (image is attached from USPS. Pitney Bowes site indicat

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 • Wireless

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HBO Max with Plan

My att account says I have acces to HBO Max free of charge with my plan but when I click the add HBO max button it takes me to a page where they charge me for the add-on. When I try logging in through HBO Max directly and selecting provider they tell me they cant "verify my subscription." How do I f

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 • TV

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Phone not reading sims card

Unable to make or receive phone calls and text messages

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 • Wireless

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AT&T phone

Unusable. No dial tone. Electricity to them but stopped working on 11/12/22. Says "No Line" (one hard-wired, 2 cordless).

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 • Home Phone

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Trending Accepted Solutions

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Email to Setup Password Recovery Option for AT&T Email

Got an email asking for password recovery options for my AT&T email account - or else! I have an sbcglobal.net email account, and a yahoo.com email account.  I have no idea if this is legit or what I am supposed to do, and if this is even applicable for me.  I don't like the "or else"

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 • Email

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Still have not received S21+ Android 13/One UI 5 update

From what I understand the S21+ Android 13/One UI 5 update has been out for a few days now and I still have not received the update. My phone is an AT&T branded model. Should I be worried that I will not get the update?

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 • Wireless

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Fiber Optic installation property damage

AT&T Fiber optic is being installed in our neighbor and your contractors have cracked our water line and left tracks in our yard where they drove over our water meter. I need to know where to file a claim for the damages and the cost of the water leak. Thank you,

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 • Internet

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Required to change email account

I still have sbcglobal.net for my email. I have been receiving emails the last few days (supposedly) from AT&T telling me that I have to change my email address by 11/14/22.  Is this a fraud? Hello, Thank you for being a valued AT&T Member. This is a final reminder 

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 • Email

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att.net login

I've used @att.net for almost 30 years and Outlook 2003 for 20 years. Now I I can't receive mail on my desktop or phone. When I log into yahoo, currently, It loops back to the login page. there is no "not you" button on the log in page. all remedies found on google (ipconfig/flushdns, clear cookies,

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 • Email

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