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AT&T Fiber Ordering

AT&T Fiber Ordering

Learn how to order Internet with AT&T Fiber.

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AT&T Dedicated Internet

I need someone to give me a status update on my AT&T Dedicated Internet order. I requested for an answer yesterday and still got no response yet.

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2 GB Service

Hello, who do I contact to check on this service, I currently have the 1GB but it is slow and won't support my security system and smart devices! I need more speed!

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Gift Card Fraud?

Did AT&T promise you a gift card and never send it? Or later tell you that you weren't entitled to it, even though you complied with the requirements to get the gift card? You are not alone. Here's what you need to do now: 1.) File a complaint with the Better Business Bureau; they will confr

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Gift Card Not Recieved

Signed up for the AT&T fiber 300 plan and was told I’d get a 200 VISA gift card. A month and a half went by and still nothing in the mail or my emails. I called the reward center and the lady had said she could give me a 200$ Walmart gift card instead so that’s better than nothing. Still haven’t

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How to get fiber in my area?

Fiber is not in my apartment complex but it is in the surrounding homes all over my zip code, what is the best way I can go about getting into my complex? I have tried ATT support and they cant really say for sure just that its planned I guess. Tried reaching out to the corporate office of my comple

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Address validation

I am a wfh customer advocate rep for AT&T mobility LLC and I have been having a hard time receiving internet in my house I live in the back in unit b but the people in the front have att fiber already how do I get my unit b to show up in the ATT SYSTEM??

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Anybody lied to about $100 Visa card?

I signed up for att fiber 300 and was told I would receive a $100 visa pre paid card. It’s been a while so I called today to ask about it and they told me there was nothing attached to my account about it. After telling them I wanna speak someone in charge they transferred me 3 different times all o

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Visa gift card scam

Who else was coaxed into services by visa gift card incentive?. There are other providers clearly buy to snake accounts with dishonesty?? Is there internal theft in the works or are these cards just not being issued?

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Anyone else get screwed over with the 300 reward cards?

I signed up for att fiber through a flyer I received in the mail stating I would get 300 in rewards for doing so. I ordered over the phone and the representative confirmed this.  Months later when inquiring about the cards I never got I was told I would not be getting this reward.  Very f

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Reward card hasn’t arrived after 6 weeks

Hi I signed up for AT&T fiber in mid September and it included $250 gift cards. Now it’s November and I haven’t received my reward card yet. What number do I call to get information on that issue?

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Bellsouth.net

I have a bellsouth.net sub account with AT&T but AT&T website will not allow me to change password. Any solutions?

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 • Email

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Circular problem with code sent to inaccessible att.net email account - cannot log in

Every time I try to reset my password, a code is sent to the att.net email account I am trying to access. Code is not sent to my phone # or my backup/linked email account with Yahoo.com

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 • Email

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Not receiving my OTP sent from Amazon to my email.

My email was hacked about a week ago. I have change my password, but I'm not receiving my OTP sent from Amazon to my email.  I therefore do not have access to my account.  I have tried to get this resolved through Amazon for a week but have been unsuccessful. 

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 • Email

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Locked out of prodigy.net Email

AT&T has been absolutely no help. Spent hours on the phone only to be told nothing could be done on their end even though attempting to login into my prodigy.net account or reset the password DOES NOT WORK. The page it redirects me to appears to be a legacy page and whatever updates have b

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 • Email

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Move fiber outlet and modem to another room

We had AT&T fiber installed a couple of years ago. Our original plan was to have the outside box mounted on a specific side of the house and have a cable run through the attic and down the wall to an office/study where all of our existing network equiopment is located (e.g. router, switch, NAS,

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 • Internet

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Enroll in discount

I got an email that my work has been verified but I’m not “enrolled”. I click on the link but there’s absolutely nothing that says “enroll”. It says “shop”.

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 • Wireless

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Still have not received S21+ Android 13/One UI 5 update

From what I understand the S21+ Android 13/One UI 5 update has been out for a few days now and I still have not received the update. My phone is an AT&T branded model. Should I be worried that I will not get the update?

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 • Wireless

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Email to Setup Password Recovery Option for AT&T Email

Got an email asking for password recovery options for my AT&T email account - or else! I have an sbcglobal.net email account, and a yahoo.com email account.  I have no idea if this is legit or what I am supposed to do, and if this is even applicable for me.  I don't like the "or else"

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 • Email

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Fiber Optic installation property damage

AT&T Fiber optic is being installed in our neighbor and your contractors have cracked our water line and left tracks in our yard where they drove over our water meter. I need to know where to file a claim for the damages and the cost of the water leak. Thank you,

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 • Internet

527

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Having to reset my password every time I try to access my email account

I get a message when I try to log into my email account on my laptop that there have been too many attempts to log into my account and I am locked out until I change my password. This started out happening every once and awhile but now it is happening just about every time I try to log into my email

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 • Email

434

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Required to change email account

I still have sbcglobal.net for my email. I have been receiving emails the last few days (supposedly) from AT&T telling me that I have to change my email address by 11/14/22.  Is this a fraud? Hello, Thank you for being a valued AT&T Member. This is a final reminder 

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 • Email

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EXPLAINER

What’s fiber internet?

Between remote work, gaming, streaming videos, social media, email, and so on, many of us spend a huge portion of our lives online. That’s what draws so many people to internet powered by fiber.
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TRENDING NOW

AT&T Fiber now delivers speeds up to 5 GIG

Is your home internet fast enough? Depending on speed tier availability and your household’s connectivity needs, you may choose an AT&T Fiber plan with hyper-gig speeds.
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BLOG

A quick introduction to Wi-Fi 6

Wi-Fi 6 was designed to improve on previous standards in several ways, including more efficient battery usage, higher maximum bandwidth, improve security features, and more!
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