AT&T Fiber Ordering

Fiber was installed in my Apartment complex - This happened months ago. The techs came - Installed it in my unit and I can see the Jack on my living room wall. BUT the online address verification tool says I don't have it! Can anyone from AT&T help with this please?

I bought a new house in a master planned community. Builder said ATT will be the provider, but when I call ATT they are unable to locate that address. What should I do?

Can someone at ATT, other than customer service just giving me a scripted answer, explain to me why I cannot get Fiber at my address? Thanks!

Title says it all. Large, nice area neighborhood, with underground utilities, in the center of a metro area, with fiber all around the neighborhood.  ATT came out and installed Fiber to 2/3rds of the neighborhood, but left the entire bottom right quadrant, which is several hundred homes, witho