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AT&T Fiber Installation

AT&T Fiber Installation

Tips for installing & connecting your AT&T Fiber equipment.

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Move fiber outlet and modem to another room

We had AT&T fiber installed a couple of years ago. Our original plan was to have the outside box mounted on a specific side of the house and have a cable run through the attic and down the wall to an office/study where all of our existing network equiopment is located (e.g. router, switch, NAS,

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AT&T just ran fiber through our older neighborhood, what should I expect as far as installation?

House was built in the 70's, there was a POTS line connected at one point in time however I have no idea if it's good as the original 'conduit' from the service boxes (cable and phone) was thin wall PVC and has collapsed long ago.  Side of the house where the AT&T junction is located is al

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Is ATT afraid they cannot compete with Google Fiber?

Google ran fiber thru my front yard 5 years ago, at least. ATT will not offer me fiber service with a faster speed than what I have now. What's the major malfunction?

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AT&T Fiber Run, Sales says Unavailable

We have a new build home in a new addition to an existing neighborhood. Upon moving, AT&T said fiber was unavailable in our section. My husband spoke to an engineer that had the fiber run just to our home and it passed a test. The sales team is saying it is still unavailable and won't be availab

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Accepted Solution

ATT sent the install kit but my fiber ends outside the house

Who do i talk to at ATT to have them run the fiber inside and install the connectors?

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fiber optic Wi-Fi

Some apps (Disney Plus) are not opening at all on Sony smart tv and others buffering (HBO/MAX) every few seconds ever since we upgraded to fiber optic with a gateway box BGW3200-500. Also, apps on my phone will not operate correctly if I am connected to AT&T wi-fi but no problem if use roaming d

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missing fiber cable coupler/connector

I received my self-install kit, but the existing fiber cable in the wall is missing the coupler piece to connect the wires together (that little green piece). Is this something AT&T can provide? Do i need to schedule a tech to come out? Or is this something I need to buy/fix on my own?

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Will AT&T continue my dsl till fiber upgrade in Jan2023?

I originally received letter that dsl upgrade to fiber must be done/scheduled by 12/06/2022 or my DSL will be discontinued.  I called and initially scheduled fiber upgrade for 12/13/2022…. And I know dsl would work till that date.    I just changed the fiber upgrade appointment to J

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Fiber Interent

Our neighborhood is current only less than 100 feet from a fiber optic cable and new 5G installed. 3 years ago a representative came by saying it was available but nothing has happened. Was wondering if a AT&T Technician can install fiber optics in our homes and when would that be. Please advise

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Anybody have experience with AT&T fiber internet?

I thought fiber was unavailable due to the geography of Orange County but I was approached by a rep at Costco selling AT&T’s fiber. It’s cheaper/faster than my existing plan on spectrum but don’t know much about the reliability of it. A big plus was having the ability to call customer service th

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Now can I retrieve/change my vm pw?

Hi there! I usually use visual vm, but today I accidentally called vm and was prompted to put in my pw, but idr setting one! 😆 I've been locked out a couple times and just trying to avoid being online in que for forever or in person. I've tried all the 4 digit pws I thought it might be. Any idea??

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 • Wireless

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Sbcglobal Email can’t login

I cannot login into my Sbcglobal email. I don’t remember the password or security questions. Is there another way to verify and reset my password. Please help ASAP Thank you!

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 • Email

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recover E-mail. Not found on accelerator

Need to recover my E-mail

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 • Email

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AT&T is sporadically blocking access to my website

My website www.fransuccess.com is sporadically blocked by AT&T internet. I have no idea why and have spoken to my website host and they assure me we aren't blacklisted. Any assistance would be greatly appreciated. Thank you

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 • Internet

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Delete Compromised Email Account.

I have repeatedly attempted to delete an old, hacked AT&T email account without success. I have followed the most current steps given on the AT&T Web page (Updated Sept 7, 2022), but the steps given do not match what is displayed on the site. Step 2 cannot be found on my Profile page so it'

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 • Email

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Fixed Wireless Internet Says I am in different locations?

Why does the internet think I am in Kentucky when I am no where near there? HELP!

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 • Internet

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Set Up Password Recovery Options

I get emails and reminders when having to sign in via browser to Set Up Password Recovery Options. I live outside US and recovery via ATT normal means is impossible since they only accept US phone numbers. Any other way?

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 • Email

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Having to reset my password every time I try to access my email account

I get a message when I try to log into my email account on my laptop that there have been too many attempts to log into my account and I am locked out until I change my password. This started out happening every once and awhile but now it is happening just about every time I try to log into my email

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We were told by ATT that our email password cannot be reset, and we can never get in again. PLEASE HELP!!

My son was trying to reset his email password. He is now locked out.  He tried resetting online many times to no avail.  He has talked to many people at ATT with no help.  He was told also that I would need to call because I was the account holder.  I did call and got the run ar

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 • Email

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AT&T Trade-in SCAM

Don’t fall for the AT&T scam. I also had a iPhone8 that I traded in for the new iPhone14 in the latest AT&T promotion.  The trade in iPhone8 was in perfect condition and warranted a $350 trade-in value.  I even had my crack screen replaced ($100) in order to turn the iPhone8 in in

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 • Wireless

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Samsung Note 20 ultra 5g software update

So with all the talk of the new upgrade I check my phone and I am still running Android 10, why haven't I had any updates in years?

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 • Wireless

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