AT&T Fiber Equipment

AT&T Fiber Equipment

Learn more about your Internet with AT&T Fiber equipment.

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Fiber Slow speeds to devices.

I'm seeing very slow speeds from the router to my devices, doing speed tests from a PC connected over ethernet shows 2-50Mbps download but 400-500Mbp upload. I see the same results from multiple PC's over ethernet and wireless alike. Doing the speed test directly on the router shows 800Mbps do

Questions

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Does AT&T fiber repair really come out on New Years Day?

My fiber cable pulled out of ONT and scheduled a repair online. I chose the first available which was Jan 1st which seemed a little surprising. When I submitted the date it gave an error- something about communicating which dispatch. The appointment however does show up in my account and I got a tex

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Fiber broadband showing connected, but no internet access except AT&T website

Three weeks ago my family moved into a new apartment complex with Always On AT&T fiber (connected community). When we called to activate our account, the AT&T rep told us the former tenant didn't disconnect service, so they'd need to remove him from the account before they could add us, whic

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RE: NAT Settings for Xbox Live: Should I change to "Open" or just enable UPnP ?

I've been in the process of updating my Xbox One S for online gaming...Microsoft tells me to open all ports but I'm not sure how to do that on the BGW320...do you have any instructions related to online gaming using this gateway?

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Extremely High Latency - SouthEast Amarillo, TX

Subject line. Extremely high latency in Amarillo, TX. 500ms+ from gateway to net. Everything is loading extremely slow. This is not a bandwidth issue, it's a latency issue. Can someone reach out to me with some answers on what is causing this?

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Browser Redirect, msftconnecttest url

I started getting a browser redirect on any browser used, for some microsoft connect test url, opening any link goes to this link which has been shortened: msftconnecttest.com  and it displays what looks like the admin page for my AT&T router, the correct SSID. Malware and antivirus scans

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382

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Turn off Wifi while keep using LAN/ETHERNET

Hi! I have a Nokia BGW320-505 and would like to turn off the wifi and just use a wired connection when wifi is not necessary. Can that be done?

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Outdoor ONT needed - is this even available anymore?

So long story short, builder and low voltage company messed up and didn’t install conduit to inside panel, but instead ran cat6 to exterior of house. There is no way to get conduit retrofitted unless we tear out parts of the kitchen.  So is there any option for an external ONT ? Had a tech com

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Specific Device won't connect to Wi-Fi

I have an LG Vista (vs880pp) that won't connect to my new ATT wireless router model: BGW320-505. I've gone into the I.P. of the router itself and even added it via MAC filtering. I have no idea what else I can do. I just switched from xfinity and the device was connecting until I switched. I've also

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Philips Hue Bridge

Has anyone experienced issues connecting the Philips Hue Bridge to the BGW320-500 modem/router? No matter what I try the app on my phone cannot find the Bridge which is connected by Ethernet cable directly to the modem. Hue Bridge needs all devices to be on the same local network. Do I need to confi

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(Edited per community guidelines) (Edited per community guidelines) wow fix this please

I know how to beat the edit.cant blocked me lol (Edited per community guidelines) (Edited per community guidelines) Fu cK .BiT Ch .not cool .

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 • Clubhouse

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Password Insanity

I was just told by a chat agent there is nothing they can do to reset my password for the email I’ve had for 10 or 13 years (I lost count). This is absolute insanity.  I just switched over to AT&T. Originally when I set up my phone plan and switch off of my parents’ plan, I provided the

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 • Email

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IPv6

Is it worth enabling IPv6 on your router?

Questions

 • Internet

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Request for Carrier Reveal/Visibility on Ipad

Hi, I need the ability to select a different carrier on the ESIM for my iPad Air 4th gen as it's currently requiring me to sign into AT&T when I go to change it. The device is paid off and is not currently tied to any AT&T number. Please let me know what information you need. Thank

Questions

 • Wireless

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Paid phones being billed

In June bought phones when bill came I paid the 2 phones but for the last 6 months I’m still being billed. Contacted 5 times got a credit but still being billed.  ATT

Questions

 • Wireless

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Move from prepaid to postpaid line on husband’s FirstNet Family acct

Hello, I have a prepaid ATT account. My current phone is done, time to get a new one but I need to keep the #. Ideally would like to switch to a postpaid line on my husbands FirstNet Family acct, and buy a iPhone 12 or 13 mini with installments. How can I accomplish this? The att rep in my loc

Questions

 • Wireless

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DirecTV cancelling Newsmax

I am a 12 year subscriber to DirecTV & have had AT&T cell service for 15 years. I am EXTREMELY disappointed that DirecTV is cancelling Newsmax—the last (Edited per community guidelines) news channel. If this is not resolved with Newsmax being restored I will be cancelling my subscriptions.

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 • TV

7.4K

98

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How can I get to a live agent?

My son has passed away and I am trying to cancel his service. I spent an hour and a half on hold yesterday and another 20 minutes this morning before I had to answer another call. Is there a number for this?

Questions

 • Internet

1.3K

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Official Solution

Landline no dialtone

We do not have a dialtone at this time. Just started this problem again today.  We had the same problem 2 weeks ago & service man came out & fixed whatever was wrong.

Questions

 • Home Phone

1.2K

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Official Solution

How to cancel my Internet

I tried to submit online cancel request but I couldn't submit because of this message " We didn't find services available for your request". Can you let me know how to issue by online cancel way?

Questions

 • Internet

747

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Official Solution

I would like to speak to a live person about my account

See subject. How can I contact in life person about my account? I am a senior on a fixed income and my bill increased nearly $20 per month. I cannot afford this. What can I do to reduce it?

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 • Internet

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EXPLAINER

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