AT&T Fiber Equipment

I just upgraded from Uverse. My old speed was 30mps.  My new fiber is 30mps down, 380mps up. (Tested using the BGW320-505 so nothing to do with my network) So the inverse of what it should be.  I have called AT&T I think 5 times.  Each time saying I think its a CO configuration i

I am unable to install my smart plugs. The error message states I must connect using a 2.4 mhz connection. When I try to use the network for the plug it requests a nonexistent password. Is there a way to adjust the AT&T modem from 5mhz to 2.4mhz?

Into the AT&T router is a coax cable that I believe supplies the cable. I just had to move home (got a new job offer today, though!!) and I have my own internet through Comcast that's 12x faster, literally. Can I get a splitter and run one OUT to the AT&T box and one to my Comcast gateway? W

My dogs pulled my AT&T fiber optic cable out of the wall. How can I reconnect it?

Manufacturer HUMAX Model Number BGW320-500 Software Version 3.20.5 I had the previous router and had no rebooting issues. When I first got this router, I had no issues. But recently (past two weeks or so) this thing

My son is able to access the router config page and reset the access code to default, using the original code which is written in the sticker in the back of the router, so he can disable parental control in the security options and bypass the Smart Home Manager downtime and profile internet usage re

I recently lost Internet service and a tech was sent out who replaced my "really old" gateway with a BGW210-700. I had IP Passthrough setup on the previous gateway, so I tried setting it up again on the new gateway. I noticed that after enabling IP Passthrough, bouncing the interface on my router an

Recently I have been seeing a short daily internet outage and the router goes through a reset process. The outage occurs at various times of day but I have noted that sometimes it is around 1:40PM. This is obviously disruptive in terms of dropping video calls, log ins and VPNs. The router is on a UP

So i got a letter (or advertisement if you will) in the mail and noticed that the new policy is that new services don't have equipment fees. It was advertising 2 gig speeds. I looked up on your website and it even says no equipment fees for 1 gig speeds. Which i have a 1 gig fiber internet account,

Our AT&T fiber internet has been going out for extended periods of time since we got service a month ago. We’ve had 4 technicians come out, exchanged our modem, and are now being told we have to wait again for another tech to come out. I work from home and we can’t wait days (like customer suppo