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AT&T Fiber Equipment

AT&T Fiber Equipment

Learn more about your Internet with AT&T Fiber equipment.

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Paying for 1 Gig and only getting 60 MBPS.

I pay for 1 gig internet and I’m only getting 60 Mbps in my front room. Granted it’s the farthest room from the router, I have bought two extenders from AT&T. Do I have any options to even get over 100 Mbps at this point or am I out of luck. It’s only an 1800 sqft home. Thanks for any assistan

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Fiber speeds - how many pair

I have Cat5 throughtout my home. However, we used 2 pair to support wired ethernet.  Then used 1 pair for a hardwired phone land line. Today I had fiber installed and can only get 90Mbps from this line.  I understand that I need to use all 4 pair to get the higher speeds. If I must

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Can't print to WiFi printer on LAN after enabling passthrough

I just got the new 3-pack WiFi 6 Google Nest Pro and configured my BGW320 gateway for passthrough, and then disabled the gateway WiFi. All works except that I can't print to my (Edited per community guidelines) Pixma printer from my laptop when the laptop is connected with a wired cable to the gatew

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What kind of cable is the green broadband cable for fiber?

Tried to set up fiber internet service with the self-install today, but the router did not ship with the green broadband cable. Customer support (2020 number and chat) can't/won't ship one, the local AT&T stores don't stock it, and nobody can tell me what kind of cable it is-- phone, CAT5, etc.

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Setting up mesh network with BGW320-505

What is the best way to setup TP-LINK mesh wifi6 system, AX3000 Deco X55 (times three units)… with the Nokia BGW320-505, to optimize a wireless network?

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Fiber internet constantly dropping

I am at my wits end with this. I have had service since Aug 9th of this year.  First they accidentally cancelled my service because installer did not close ticket.  Five days to get my service back on.  Then my service went out completely after another month.  They first told me

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5GB fiber slowing down in the evenings

So I just got 5GB fiber installed back in June. Worked great for the 1st 45 days or so then it started slowing down in the evenings and lately I'm barely getting over 1GB. Had a tech come out and swapped out the router but that really didn't change anything. I am testing wired using a pc connected d

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Unable to transfer files from PC to Synology DS416 with new ATT fiber setup

Hi all - moved over to ATT fiber from xfinity. Prior to switch had my Synology DS416play NAS connected directly via Ethernet to xfinity router setup on the 2nd floor. No issues transferring files to/from PC via Wi-Fi to NAS. My PC is on the 1st floor connected via Wi-Fi. After switch to ATT however

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Gig Fiber is throttled to 948mbps

Our gig fiber service seems throttled to 948mbps download and upload at 1250mbps. Before AT&T came out with the other options I was getting 1250 up and down.  Is there a reason why I have been throttled in this fashion now?

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Gateway not showing up in my ATT support page nor in the App

Hi,   I have the new Fiber service in my house, and as part of that got the modem Humax BGW320-500. Problem is, I cannot do any typical troubleshooting process with it, like remotely restart, or check it via the app. Att portal sees the modem as "offline".    The service works. But,

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Unable to login, forgot password and security questions

I have spent the last 3 days trying to access my email. I got a message saying that my password needed to be changed as it may have been compromised. I am unable to do that since I forgot my answers to the security questions. And now it tells me that my password doesn't even match my email address.

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 • Email

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Emails are getting kicked back

All of a sudden emails from att.net, sbcglobal.net are getting kicked back to sender. what is the issue now??

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 • Email

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New phone. Old line.

Hi. Can I purchase a phone in monthly installment. I already have an account but it is only a sim plan and not a phone plan account.

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 • Wireless

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App won't work on phone when on cellular or oh PC with using phone as hotsport, but works on all different networks via WiFi

I have an older Security Camera system. It seems at some point in the past year or so I stopped bing able to use the viewer for the sytem when on cellular network via the app on the phone or the app on the PC when using the phone as a hotspot. I have tried connecting to it using both the DNS nam

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 • Wireless

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Mobile Data

When i am viewing my text messages on my bill sometimes there is no number just a date and time why is there no number? How do I find out who texted me on that date and time. It just says mobile data.

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 • Wireless

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What is necessary to get ATT Wireless to update CNAM.

We obtained a phone number in April 2022 that was previously used by a different company. We obtained the number through Twilio. We changed the CNAM at that time. Today (11/28/22), ATT Wireless customers still show the old CNAM while Verizon and TMobile show the new (correct) CNAM. What do we need t

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 • Wireless

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Email to Setup Password Recovery Option for AT&T Email

Got an email asking for password recovery options for my AT&T email account - or else! I have an sbcglobal.net email account, and a yahoo.com email account.  I have no idea if this is legit or what I am supposed to do, and if this is even applicable for me.  I don't like the "or else"

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 • Email

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Still have not received S21+ Android 13/One UI 5 update

From what I understand the S21+ Android 13/One UI 5 update has been out for a few days now and I still have not received the update. My phone is an AT&T branded model. Should I be worried that I will not get the update?

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 • Wireless

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Fiber Optic installation property damage

AT&T Fiber optic is being installed in our neighbor and your contractors have cracked our water line and left tracks in our yard where they drove over our water meter. I need to know where to file a claim for the damages and the cost of the water leak. Thank you,

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 • Internet

496

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Official Solution

Required to change email account

I still have sbcglobal.net for my email. I have been receiving emails the last few days (supposedly) from AT&T telling me that I have to change my email address by 11/14/22.  Is this a fraud? Hello, Thank you for being a valued AT&T Member. This is a final reminder 

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 • Email

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att.net login

I've used @att.net for almost 30 years and Outlook 2003 for 20 years. Now I I can't receive mail on my desktop or phone. When I log into yahoo, currently, It loops back to the login page. there is no "not you" button on the log in page. all remedies found on google (ipconfig/flushdns, clear cookies,

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 • Email

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