AT&T Fiber Equipment

AT&T Fiber Equipment

Learn more about your Internet with AT&T Fiber equipment.

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BGW210-700 replacement

Replaced my router gateway device thingy today easy enough with the ATT home app. ATT support sent it to me because I’m seeing max speeds of 200MB download and 80MB upload on Gb fiber. And I’ve been losing connection intermittently. So I replaced router and rebooted everything. Now I have internet c

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Are the Ethernet ports active and do they provide DHCP?

Devices attached directly pull no DHCP, router attached has no internet

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Move my 320 from my existing ONT

I am trying to move my existing 320 to my new media closet. I can run the fiber just wanted to make sure what type of fiber I need to go from the existing outside ONT to my 320? I am going to buy longer fiber and whatever ends I need. Thank you for any help ( I don't want to pay ATT to do this) Thi

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TPLink Deco Mesh setup, which Passthrough mode option?

Hi there, I'm setting up a TP-Link Deco XE75 Pro with my AT&T Fiber 2GB service. I have the AT&T BGW320-500 gateway hardware. I've followed the directions to change the passthrough, but then it asks for which passthrough mode and I'm confused. These are my three options: DCHPS-Dynamic

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Inside Wiring for Fiber

My house is under reconstruction. The ceilings are down right now but I do not have a TV in the house. ATT came out to install the new fiber hook up but explained they cannot do that without a TV in the house. They advised I run a fiber cable from where my modem will be to outside the house that

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Speed

I just upgraded from Uverse. My old speed was 30mps.  My new fiber is 30mps down, 380mps up. (Tested using the BGW320-505 so nothing to do with my network) So the inverse of what it should be.  I have called AT&T I think 5 times.  Each time saying I think its a CO configuration i

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Gosund smart plugs

I am unable to install my smart plugs. The error message states I must connect using a 2.4 mhz connection. When I try to use the network for the plug it requests a nonexistent password. Is there a way to adjust the AT&T modem from 5mhz to 2.4mhz?

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Can I install a splitter and have Comcast internet instead

Into the AT&T router is a coax cable that I believe supplies the cable. I just had to move home (got a new job offer today, though!!) and I have my own internet through Comcast that's 12x faster, literally. Can I get a splitter and run one OUT to the AT&T box and one to my Comcast gateway? W

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Disconnected fiber optic

My dogs pulled my AT&T fiber optic cable out of the wall. How can I reconnect it?

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BGW320-500 rebooting itself too often

Manufacturer HUMAX Model Number BGW320-500 Software Version 3.20.5 I had the previous router and had no rebooting issues. When I first got this router, I had no issues. But recently (past two weeks or so) this thing

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(114)
Newsmax

You've dropped the NFL , One America News, and now Newsmax. Bring it back or I will go elsewhere after being loyal to you for over 20 years!

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 • TV

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Login info for account

It appears something has gone haywire with my online portal. When I use my email it says there is not account linked to that email. But then if I do a search by phone number and zip code, it's says that the information is incorrect, but I've lived at the same address (and always use it for billing a

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 • Wireless

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Teacher discount

I am the primary account owner for my plan, however, my husband is a teacher. How can we get his 25% discount on the plan?

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 • Wireless

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Sent emails disappeared from my sent folder

My sent emails from 9/14/2020 through 1/7/2023 are suddenly missing from my sent email folder from webmail and my phone app! I have the option selected to save my sent emails in the sent folder.  I know they were all there recently as I do refer back to previously sent emails.  I noticed

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 • Email

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Physical address where AT&T equipment is returned

I need the physical address, I'm filling out a form for USPS to find out where my package is. They want the address. It was not printed on my shipping label I received from AT&T.

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 • Internet

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Receipt of potential scam call said to be ATT Support,

I have received a suspicious phone call wanting me to enter a Customer ID on my computer to see who is attempting to use my att.net account to access porn sites and potentially making purchases under my name. The phone number involved is 509-776-6014 and is supposed to be located in Portland, Oregon

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DirecTV cancelling Newsmax

I am a 12 year subscriber to DirecTV & have had AT&T cell service for 15 years. I am EXTREMELY disappointed that DirecTV is cancelling Newsmax—the last (Edited per community guidelines) news channel. If this is not resolved with Newsmax being restored I will be cancelling my subscriptions.

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 • TV

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I would like to speak to a live person about my account

See subject. How can I contact in life person about my account? I am a senior on a fixed income and my bill increased nearly $20 per month. I cannot afford this. What can I do to reduce it?

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 • Internet

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NEED ACCOUNT HISTORY RECORDS

Hi I need to be able to access my account history for phone calls/text messages for the month of July of 2022. It will only let me see the last couple days of the month and I need to be able to view the middle of the month. I don’t even know if anyone working in “Support” or “Customer Service” wi

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 • Wireless

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Contract Cancellation Fee - since when?

I signed up for a Unlimited Elite service with my own phone and recently had to switch to another carrier because of work. Why am I getting slapped with a contract cancellation fee when I was never told my account was set up under a contract. When I called AT&T to ask about my last bill there wa

Questions

 • Wireless

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ATT Damaged by Fiber installation in our subdivision

I have called every number I can find in this forum with 0 help, over 25 transfers to the "correct" department. And it's getting to the point where I'm going to just file it with the BBB.  I'm posting here as a last ditch effort to avoid any more headache. ATT is installing fiber in our sub

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 • Internet

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AT&T Fiber now delivers speeds up to 5 GIG

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