AT&T Fiber Equipment

AT&T Fiber Equipment

Learn more about your Internet with AT&T Fiber equipment.

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Will this device work for att fiber?

I want to order ATT fiber 1gig and according to ATT online, my apartment is pre wired. I have this OFS box and this ATT jack in the living room. I have a feeling this is old equipment. Should I schedule a tech for the install? What you guys think?

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Disable smart home manager

I need to secure my network and the smart home manager represents a significant attack vector to my network. Please tell me how I can disable and remove it. I have a BGW320-500 router. Also I'd like to change my DNS servers.

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Connecting 2.4GHz device with BGW-210 700 router

I want to connect a 2.4 GHz device (remote thermometer) and it is not able to connect. I've tried dozens of times. I've read posts here, and some seem to say that band steering will handle this. Others say to separate the bands (does that mean band steering is then turned off?) I've also read of peo

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Nokia Wifi Gateway reset issues and NAD-3302 Error

I have a Nokia wifi gateway that was recently replaced. The reason it was replaced was due to the modem intermittently reseting.   This is still happenning.  Here's the sequence of events: 1.  I notice I am not connected to the internet 2.  I look at the gateway and the light

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Pedestal in yard needs to be moved

I am working with a land developer in a residential development in Fort Worth, and AT&T installed several pedestals, however they are all in the wrong place. I have tried to reach out to several OPS Mgr Design Engineers in the area; however I haven’t had any luck. We are trying to finish the d

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Business Ip-Flex Fiber service for Phones and Internet are down, HELP!

Greetings to the group. I work for a nursing home and last Thursday (Jan. 12, 23) our Ip-Flex Fiber system went down and has not started working again. We have submitted a ticket through Express Ticketing in order to notify AT&T of the issue and it has made it to Tier 6 tech support on the stil

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How to replace broken ATT smart wi-fi extender under warranty

Purchased 11/18/2022, stopped working 12/29/2022, troubleshot with ATT tech support who determined it was the problem. They could not replace it transferred me to ATT support who told me since I purchased it online on the ATT website I had to do it online.  Couldn’t find a way to accomplish it

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Internet connection keeps dropping

I have Fiber services to the home. Ever since we got this service over a year ago we have been experiencing connection drops fairly regularly.  I had Xfinity before and did not experience connection drops as much.  Any thoughts on what we should do to solve the connection drop issue?

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Smart home manager

Is there any other app that I can use besides smart home manager. It is absolutely horrible. I pause devices and they are still on wifi. Yes I've uninstalled reinstalled factory reset, etc etc I've been dealing with this endlessly for months now

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Use of 3rd party Wifi Router with my ATT FO Internet service

Hi, Is there any documentation or articles on how to setup a 3rd party Wifi router on my home network with ATT Fiber Optic Internet service? Thanks apn

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Next phone upgrade

So I turned in my iPhone 12 to upgrade for the 14pro max and I was supposed to mail it in but I wasn’t sure how to get a label so I turned it in a one of the AT&T stores. The stores sent the phone in but for a month they said they didn’t receive my phone yet and was gonna charge me so I filed a

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Sent emails disappeared from my sent folder

My sent emails from 9/14/2020 through 1/7/2023 are suddenly missing from my sent email folder from webmail and my phone app! I have the option selected to save my sent emails in the sent folder.  I know they were all there recently as I do refer back to previously sent emails.  I noticed

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 • Email

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Physical address where AT&T equipment is returned

I need the physical address, I'm filling out a form for USPS to find out where my package is. They want the address. It was not printed on my shipping label I received from AT&T.

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 • Internet

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locked out of bellsouth.com email

I am locked out of email. THe security questions don't accept my answers (think it's been hacked). No option to reset password with email or phone. No help at ATT. Anyone have suggestions? Thanks

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 • Email

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Why send AT&T Serviceman not requested?

I have had AT&T service for many years and loved it. I recently requested to change my TV service and Internet to reduce my monthly bill by removing unnecessary items.  The automated AT&T Customer service system has sent someone to convert me to another type of account with no discuss

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 • Home Phone

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My iPhone 14 stopped getting verification texts

Sometime over the last weekend my iPhone 14 stopped getting verification texts and notifications from my banks. These are things like verifications when trying to log on from an unfamiliar device or messages when I make a charge on my credit card. Some things to note... I have made no changes to

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 • Wireless

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DirecTV cancelling Newsmax

I am a 12 year subscriber to DirecTV & have had AT&T cell service for 15 years. I am EXTREMELY disappointed that DirecTV is cancelling Newsmax—the last (Edited per community guidelines) news channel. If this is not resolved with Newsmax being restored I will be cancelling my subscriptions.

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 • TV

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I would like to speak to a live person about my account

See subject. How can I contact in life person about my account? I am a senior on a fixed income and my bill increased nearly $20 per month. I cannot afford this. What can I do to reduce it?

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 • Internet

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NEED ACCOUNT HISTORY RECORDS

Hi I need to be able to access my account history for phone calls/text messages for the month of July of 2022. It will only let me see the last couple days of the month and I need to be able to view the middle of the month. I don’t even know if anyone working in “Support” or “Customer Service” wi

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 • Wireless

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Contract Cancellation Fee - since when?

I signed up for a Unlimited Elite service with my own phone and recently had to switch to another carrier because of work. Why am I getting slapped with a contract cancellation fee when I was never told my account was set up under a contract. When I called AT&T to ask about my last bill there wa

Questions

 • Wireless

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ATT Damaged by Fiber installation in our subdivision

I have called every number I can find in this forum with 0 help, over 25 transfers to the "correct" department. And it's getting to the point where I'm going to just file it with the BBB.  I'm posting here as a last ditch effort to avoid any more headache. ATT is installing fiber in our sub

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 • Internet

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EXPLAINER

What’s fiber internet?

Between remote work, gaming, streaming videos, social media, email, and so on, many of us spend a huge portion of our lives online. That’s what draws so many people to internet powered by fiber.
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TRENDING NOW

AT&T Fiber now delivers speeds up to 5 GIG

Is your home internet fast enough? Depending on speed tier availability and your household’s connectivity needs, you may choose an AT&T Fiber plan with hyper-gig speeds.
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