AT&T Fiber Equipment

AT&T Fiber Equipment

Learn more about your Internet with AT&T Fiber equipment.

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Outage

​My service has been out since Monday (3/20) around 1pm ET and no end in sight with no word on what the problem is or when it will be fixed. I have tried reaching online support and calling the customer service line, got an automated messgae about an area outage and hung up on or told "we are experi

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How to upgrade current Modem/Router to WIFI 6e compatible device/service?

How can I upgrade my current Modem/Router to WIFI 6e device/service? Can I buy my own? Is there a device compatibility list? Do you provide device/service? Thanks in advance.

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devices list on gateway incorrect

my list only shows three items hooked up by ETHERNET cable when I only have two devices with ethernet cabls attached and my 9 year old sons chrome book does not appear on list so I am unable to manage settings specific to it and have to just shut all wifi down. I can just use cox if I dont get half

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Poor upload speeds started 3/20/23 Am I being rate limited?

I work from home. I have ATT Fiber 1000 and for the past 1.5 years it has been running smoothly, I recently started experiencing slow upload speeds, about 1/10 or 90mbps at most. Its like im being rate limited to 100mbps Upload or something. Its beginning to impact my voice/video calls during the da

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Chamberlain garage door setup

Just updated to fiber and have arris router. When upgrading my garage door opener to a chamberlain with smartiq the unit cannot create and is rejected by the router.  Chamberlain in attempted to correct and noted to call the provider.  Any insights on settings that can make this work?

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Default Ethernet network name

My Wi-Fi network names are correct but when I'm hard wired the local connection name shows the ATT default name for my local connection. How do I change this name?

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Sudden drastic drop in upload speed in the past 24 hours (2mbps total upload via ethernet)

Hello, I'm wondering if anyone has ever run into this at some point. Over the past 6 months I have had a great experience with my fiber internet. My ethernet tests on www.speedtest.net are almost always 850-930/945mbps. Wifi devices via 5ghz are about 500-600/400-500 almost anywhere in my

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Router won't stay connected

I have to reboot my wifi router at least once a day every evening. Something is wrong! Help.

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Help setting up TP-Link Deco AX3600 with Fiber

Hi everyone, Got Fiber installed today and opted to start with 500mbps speeds. Unfortunately, the Gateway had to go down in the laundry room which is kind of in a corner. I'm seeing mostly good speeds, but the upstairs half of the house where my office and bedroom is, is a bit slower and I'd like

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Downgraded from 1Gbps fiber to 500Mbps and received BGW210 from AT&T wanting me to replace BGW320

Hello, I had 1Gbps fiber plan with a BGW320. The current set up is fiber wall jack <-> green & white fiber cable <-> SFP port on the BGW320. It's working fine. Decided to downgrade to 500Mbps. After the downgrade, I received a BGW210-700 in the mail

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LOST FAN NUMBER

HOW DO I GET A NEW FAN IF I HAVE LOST THE ORIGINAL

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Not receiving some attachments

I do not receive some of my emails that have attachments. The sender does not receive a “not delivered’ message, and the message is shown as sent in their email. The emails do not appear on my apple devices or on my hp laptop. Two of the senders are sending from gmail accounts; the other is using an

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Email recovery

My father has an sbcglobal.net account. We tried accessing the account and it keeps indicating his user id, which is his email address is not correct.  We tried to reset it, it asked for his email address and we input it.  We received an error message saying his email does not exist. 

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My verification code is not being messaged to my phone so I can't sign into my Yahoo Mail account

I've tried three times with no success. One answer was to restart my phone which I did.  It didn't help.  I don't know what else to do.  I have an iPhone 13 Pro Max

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How to upgrade current Modem/Router to WIFI 6e compatible device/service?

How can I upgrade my current Modem/Router to WIFI 6e device/service? Can I buy my own? Is there a device compatibility list? Do you provide device/service? Thanks in advance.

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ATT is not sending my verification code for my Yahoo Mail account

The subject says it all. I've tried three times to get the code and it doesn't send it to my phone even though the phone number listed

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High Speed Internet Down SIX DAYS - Neighborhood Outage - NO PROGRESS

Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei

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U-Verse and Internet (Fiber)

We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $

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I need to get my old iPhone that I sold unlocked.

I need to get my old iPhone that I sold unlocked. I do not want to unlock my new iPhone.

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scam?

I keep getting an e mail saying as of March 16th my e mail will be locked out unless I update. Is this a scam? Also I tried multiple times to up date but the message always reads "there is a problem" and I can't go any further.

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Swapping eSIMs?

I recently upgraded my phone to the standard iPhone 14 but have since then decided that I want the 14 Pro model. Another family member with a device on the same account is eligible for an upgrade as well, and wants to get the standard 14. If this family member upgraded to the Pro, is it possible

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